[Resolved]  Yamaha Motor India — Fz bike service done, paid full amount, problem persists, harassing customer

Address: New Delhi, Delhi, 110040

Hello sir,
Regd no. dl1l s 2125
Person attending me: mr. deepak [protected]
Problem : 1. my engine area used to heat up at very high temperature, that i cant even touch that.
2. shocker were not working
I went to jinder auto for my fz bike service.
They guided me that engine work needs to be done and shocker needs to be repaired.
On behalf of their good reputation, i told them clearly to do whatever they want and get my bike repaired well.
They charged me 7800rs as bill, invoice no. 2655, job no. 91469 i paid.
2.7.2016, kms: 27839
On 2.7.16, when i took my back to home, i faced the same problem, i called them up, and told them the situation.
24.7.2016, kms: 28721, invoice no. 3278, job no. 92051
On 24.7.16 i went to service station for service and my problem to be repaired.
They told me drop the bike for two days, they will check and call me.
After two days i had a trial of my bike over there and same problem persists. they had no answer and were not attending me properly, and tried to ignore me.
I took my bike back.
After few days,
While driving, there was a sudden heat up and clutch plate was fired, and bike didnt get start up.
I loaded my bike on tempo from shahdra and took it to the service station.
I dropped my bike there, they repaired, i took bike back home.
After some days my shocker gets leaked up, oil is leaking on to the tyre.
Paid approx 10, 000 up to date and still the heating and shocker problem exists.
I request you to please consider this case as seriously.
I am fed up of requesting them, calling them, their is no response.
Pls respond me as soon as possible
Yatin aggarwal [protected]
Rahul aggarwal [protected]
Surender aggarwal [protected]
I can send you all bills copy.
Was this information helpful?
No (0)
Yes (0)
Nov 28, 2016
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2016
Yamaha Motor India Customer Care's response
Dear Yatin Aggarwal,
Greetings from Yamaha.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha
 
1 Comment

Comments

They are charging rs350 for 4th service but the 4th service is free they are charging for late servicing i dont know why plz help and the average is 35kmpl and company is saying 66kmpl Please look into this.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yamaha Motor India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    72%
    Complaints
    3275
    Pending
    0
    Resolved
    2272
    Yamaha Motor India Address
    Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306
    View all Yamaha Motor India contact information