Yamaha Motor India — Yamaha fz 16 bike damaged and catch fire within 9 days of purchase.

sanjaysharma20

from Noida, Uttar Pradesh

Oct 27, 2015

Address: New Delhi, Delhi, 110053

Website: www.yamaha-motor-india.com

Yamaha is big name when it come to bike Manufactures but i had a worst experience with Yamaha.
I have purchase YAMAHA FZ 16 on 18/10/2015 from one of the authorised dealer" Shiva Motors" located in west jyoti nagar delhi . On 27/10/2015 when i was going to my office through bike, the bike catches severe fire from the engine side. I informed it to Yahama service center but instead of helping they gave me a weird answer that " Yamaha Workshop is closed on Tuesday" .Somehow i manage to control over fire by my own. I also lodge F.I.R about same.
Its a humble request to kindly replace my bike and give me a suitably tested one.

Regards,

Sanjay Sharma
Bike name- Yamaha FZ 16
Bike no- DL5SBZ2143
Chassis No- ME121COK9F2068988

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Comments

Yamaha Motor India Customer Care

from Pune, Maharashtra

Oct 27, 2015

Verified Support

Dear Sanjay Sharma,

We regret for the inconvenience caused to you, We request you to please provide details of your complaint at our email Id – [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:

User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)

You can also register your complaint at our Toll free number[protected],
Timing – 8:00 AM TO 4:30 PM, Monday to Friday
Warm Regards
India Yamaha Motor

sanjaysharma20

from Noida, Uttar Pradesh

Oct 30, 2015

I already email you about the whole incident on 27 october 2015 but still no response taken from your side.
Its a humble request to kindly look into the matter and replace my bike with a suitably tested one.

Regards

Sanjay Sharma

Bike name- Yamaha FZ 16

Bike no- DL5SBZ2143

Chassis No- ME121COK9F2068988

Customer complaint number - IC-21102-J5G5