[Resolved]  Yamaha Motor India — Yamaha R15 rectifier regulator not available

Address: Mumbai City, Maharashtra, 410208

I have a Yamaha R15 version 2.0 2012 model. It has been lying idle and nonoperational from past 20 days. Reason being the part is not available apparently with any of the service centers near me. I live in Navi Mumbai. I have checked for the part in Mumbai as well. All of them have just one thing to say - We too have not received the part from the company from past 2 months. My bike is stranded in my office compound with dust, spider webs, and pigeons all over it. I hate to see that site. Such a horrible experience with Yamaha I am having for the first time. I raised email requests as well with [protected]@yamaha-motor-india.com. I got a few calls from Yamaha redarding this complaint. They are asking me to pay in advance and place an order for that part. I am ready to do that, but they are not ready to take the order saying that they have already placed an order for that. Hate to seesomebody else too is going through the same problems in this community.
Below are my details.
User name: Swapnil Panchal
Mobile number: [protected]
Email id: [protected]@gmail.com
Chassis number: MEIICK011C2013299
Nature of Complaint: Spare part not available
Concerned dealership: Diva Motors, Ganesh Enterprises, Aims Yamaha, Dolphin Yamaha, Amrut Yamaha, etc..

Kindly sort this out at the earliest
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May 10, 2017
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Nov 04, 2016
Yamaha Motor India Customer Care's response
Dear Swapnil Panchal,

We regret for the inconvenience caused to you, We request you to please mail us your complaint using this link - http://www.yamaha-motor-india.com/contact-us.html

Warm Regards
India Yamaha Motor
Nov 14, 2016
Updated by swapnil321
I got a call from Yamaha India after I raised a complaint here. They assured me that the RECTIFIER & REGULATOR ASSY will be available withing a week. But they failed yet again to deliver as promised. I am really fed up and planning to sell my Yamaha R15 and go haywire on social media.
Nov 22, 2016
Updated by swapnil321
Part still not available anywhere. What a mess Yamaha India. Cant even sell this bike since it is not in working condition. Pathetic.
 
1 Comment

Comments

The service provided by sprint yamaha in bangalore kudlu gate is not so responsible in answering and providing the service and repairing the vehicle. issue facing from[protected].

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