Yatra Online / YatraTrip.in Complaints & Reviews

Dear Sir,

I have booked a ticket from Mumbai Central to Ahmedabad for 30th Oct 2009 from Yatra.com and yatra.com website shows that transaction is failed. Due to failure of transaction i have booked once again ticket and transaction shown as sucessful. But when later i have check my account of yatra.com, i found that yatra has provided me two ticket for same date. However for ealier failed transaction they have alloted me ticket and charged for that. Due to wrong communication of yatra.com, i have booked another ticket and due to that i have to pay both ticket. However, i required only one ticket. Since for Tatkal ticket, Indian Railway is not providing refund. For this reason, i am not able to recover my losses for one extra ticket i have booked. Further, when i had complaint with yatra.com, they denied to give the refun. I would like take up this issue with Consumer form. Please help. and guide me.

My Credit Card have been charged falsely for an unconfirmed ticket. After contacting yatra they sent an email stating that the money will be credited back within 10-15 working days.It's been 1 month and the money is still not credited back. After contacting Yatra they keep on promising that the money will be credited back. As of Now I don't Know what to do hence I am putting my problem here hoping to get some help.

Dear Sir,

Hi have submitted my PF application in the month of 9-JUN-2009, after completing all formalities of PF why my PF amount is not given till the date its almost 6 months.
No where mentioned it will take long 6 months to process. If you read this mail kindly look this case.
My PF Receipt no.HR/27877/694.

Thanks and Regards,
karunakar.
[protected]

This is in regards of a complaint of a flight booking. On 16/10/09 i wanted to book flight tickets from mumbai to goa for 3 passengers for 06/02/10. I searched for the cheapest fare with all the travel portals and airline websites. The cheapest fare i got was with go air website (rs.3366) and the same fare was with travelguru.com. As per yatra website i was getting rs.5802 and with ibibo.com it was rs.5214. i called up the yatra customer care number and spoke to a supervisor whose name was barinder and told him that as per your website it says that if there is a price difference you will compare it and he told me that he cannot do so and i can book with other options available, may be go air website or travelguru website.

If that is the case then why do they falsely claim that they will match the price if the fare is different or cheaper with some other website or travel portal?

I just booked a flight ticket from Guwahati to Delhi for 02 Nov 2009 on yatra.com. While I was entering information to book the ticket the flight fare showed Rs. 2,829/- & no where on any of the screens during the booking process stated that yatra.com will levy an additional fee of Rs. 55 for the booking. I went ahead & booked the ticket without verifying the amount when my credit card's "verified by VISA" screen appeared.br...

On 5 october, 2009, I booked two tickets at a time from Yatra.com(Bnagalore to Indore and Indore to Bangalore). But one of the ticket(Bangalore to Indore) is not conformed. Money is already deducted form my credit card account. When i called customer care, they wanted more money for that unconformed ticket. I denied for paying that amount. They cancelled my unconformed ticket and told to refund full amount for unconformed ticket. But till now I am not getting that amount. But my other ticket(from Indore to Bangalore) is valueless. Because I am unable to go Indore for above reason. My conformed ticket depends upon my unconformed ticket. If i want to cancell my conformed ticket(from Indore to Bangalore), they will charge huge amount. My yatra reference nunber is JPZFNC. I booked the tickets(to and fro) at a time. Yatra.com is doing such kind of fraud case.

I had purchased a return ticket (Mumbai-Copenhagen) for journey dates 31st August 2009 (Mumbai-Copenhagen) and 21st December 2009 (Copenhagen-Mumbai) on Turkish Airlines from Yatra.com office

(Address - YATRA ONLINE PVT LTD
SHOP NO.6/7,GRND FLOOR,KAR
STADIUM CIRCLE,NAVARANGPUR
AHMEDABAD
IATA : 143 63904
TELEPHONE:[protected]/09)

at Ahmedabad (Navrangpura area). The E-Ticket number is 235 [protected]. The ticket was purchased using my credit card ([protected]). I cancelled the tickets on 13th August 2009. According to the rules, the amount (after deducting a cancellation charge) should have been refunded to my credit card account. The executive in Yatra's office told me that it would be done within 45 days at most. I kept tracking the progress regularly, and was every time told that it would take a few more days. Finally, on 29th September, I got to know that the amount had actually been refunded on 20th August itself, but to a different credit card number belonging to someone else. This is gross wrong-doing on behalf of the agency, and when I tried to reason with them to revert the amount back to my account, they asked me to settle with the person who got the money. I have been made to go through emotional harassment, as well financial loss (interest payment on credit card account which would not have been there if the refund was done correctly). My sincere request to you to ensure that justice is delivered.

thanks
Anirban Das
Student, PGP Batch of 2008-10
Indian Institute of Management, Ahmedabad
Phone: +91-[protected]

I had booked a ticket on 20th September 2009 (Yatra Reference Number: NV52LC ) for IT-136 from GAU to BOM for travel on 22nd September 2009. The money (Rs. 7,147.00) was taken out of my account through OnlineSBI (Reference Number : MSBI[protected]IG11152968 TRANSFER TO [protected]). Even my account on yatra.com says that the payment was a SUCCESS.

My repeated emails to yatra.com has not yielded any response. It looks yatra.com has ripped me of my money and never issued the ticket. I suppose this constitutes a clear case of fraud.

Any advice from anyone as to what should be the next course of action ?

Hi,

I have not got refund for the following Yatra Bookings till date.

Had talked to Yatra call center agent named Nidhi Bharadwaj (at the toll free number-[protected] at 1058 hours/22nd September) and she refused to:

1. Give me a complaint number
2. Tell me that I am lying and the refund has been given to me
3. Refuse to give me any interaction id of my call to the contact center (toll free number. This is against government regulations.


Non refunded ticket 1: Yatra Ref 5SH7JC

Non refunded ticket 2: Yatra Ref T6O7JC

This is confirmed from ICICI that no such refund has happened.

Dear Respected Sir/Madam,

I have been getting constant phone call from this number [protected] on my and my wife's mobile.
The person who was calling us said that he is calling from Yatra services (Agents for airline & other such services) and as i am a frequent flyer with yatra so you would be getting a yarta platinum card and points on all travell which would help me to gain points and bla bla bla...
Initally i did not answered him but later i gave him all my details like Full Name, Current and Permanat Address, Office Address, Mothers Name, Wife's Name, PAN Number and Date of Birth.
But when i tried to trace this number it was not found any where on the internet and when i tried calling him back on the same number it was never reachable and the line was busy 24 * 7.

Please let me know what i should do, and also help me to trace this number asap.

Thanking you in advance.
Warm Regards,
Kuldeep Singh

Hi, I have tried booking my air ticket to Mumbai from Bangalore on 4th Sep 2009. I tried booking through my Barclays credit card and it was declined three times. Then I booked my ticked through other customer. But now the money has been taken from my credit card by Yatra.

Their customer care lines are not at all working. I am not able to get in contact with them on this issue.
So I kindly request you to look into this serious matter. I promise I will never get into Yatra in my life.

credit card no. -[protected]
mobile no - [protected]

To,
Appropiate Authority
Consumer Grievance Cell

Dear sir,

I have booked an air ticket for pune to Guwahati online through www.yatra.com of kigfisher red for Rs 8167/- on 12.09.09 for 13.09.09 and same is also paid by my credit card immediately through their IVR system and also debited to my credit card A/c.in the morning at 11.13 am. A hour after I make enquiry to toll free No. of yatra.com for my e-ticket an customer care executive told me that your ticket is not confirmed so your money will be refunded to you within 7 to 8 days and will be credited to your A/c.
in all these sequences i feel very unsecure and in mental pressure and get cheated by yatra online pvt ltd. i.e. www.yatra.com
all my programmes at guwahati get cancelled and i suffer a loss of Rs 1 lac.
can anyone or Consumer forum help me for the same
Kindly explain me procedure to complaint against yatra.com

Thanks

Prasad Joshi

it was a bad eexperience for me that a week ago i booked a ticket from yatra.com,from chennai to Srinagar Sheduled at 18 Sep 09 of Jet Airways,but at the end of booking it showed transition failed,but at the same time a phone call came to my no. thst ur ticket has been sucessfully booked and a valid PNR was given ,and it was told that ur ticket will be emailed to ur email id.but neither it was emailed nor any other phone call came. plz do the need ful for me as the flight is to be shudled very soon after..



Your Sinsearly
Tariq Aziz

Hi,

I wished I had checked the reviews of BOOKING through a highly useless and non-trustworthy site known as Yatra.com. Let me put it this way, your number of testimonials is far less than the FRAUD and CHEATING reviews that people have written about you all over the internet.

I boooked my ticket for "hotel issac regency" on Sep 9 @ 11PM. Immediately i got a wonderful mail from Yatra saying "Bookig Status: Confirmed". Next day I get a call from Vineeta who mentions that "sir, your booking status is still in Progress"... then why was the mail saying CONFIRMED???? She, without any hesitation says that I will get back to you by 6 and we will have the accomodation confirmed. I said OK. I waited till 6:15 and no call from Yatra... I called and connected to Vineeta, who mentions that we are still working on it and will get back to me 7PM (which is the same time as when her shift gets over). I waited till 7:30 and guess what!!! Vineeta has left the office keeping me hanging!!!! I connected to Sandeep who assures me that I will get a call back by 11AM on Sept 11 and get the issue closed and as he wont be here, so Sanjay Mathur will take on the case.

Till 11:30, I didnt get a call, so I called yatra again and went through the stupid IVR menu. After which, I come to know that because of floods in delhi, only a few people have showed up. So, after arguing for 15mins with the agent, she reluctantly fwded the call to Simran, who after much arguing said that I will get a call @ 12:30... and it wont be 12:31 also... but guess what, I get a call @ 12:44 (amazing customer promise). By that time Sanjay was in, so he called me then. And he assured that I will get a confimed booking/ alternative by 4:30. I got a call @ 5 with a new resort named "Planet Green Resorts" and which was recommended by Sanjay that it is a good hotel and stuff. I checked the hotel online and came to know that the hotel doesnt have basic amenities like TV and A/c. It was great to know that Yatra has such highly recommended hotels in their list and that too the room that was provided was the lowest avlbl with the hotel. So, I refused the hotel and gave option of "hotel woodland". Sanjay, as usual, promised me that he will get back to me before 7 with the status for the hotel. He got back to me by 7 saying that he has fwded the info to the backend team and they are working on it. It took him around 2 hrs to fwd the info to the backend team and will get an updated status by 12:30 on Sept 12. In the meanwhile i checked with Hotel woodland, and the room they had promised to keep till 7 was given to a customer @ 7:15. So, the room was full.

I waited for Yatra to call me back by 12:30... which was my mistake because by now I should have realised that Yatra is the "God" when it comes to delivering FALSE and HOPELESS promises. so, I called again and asked for Supervisor as Sajnay had informed me earlier that he wont be in office on 12th. Vineeta routed the call to Simran, who was in meeting and could not come out. On persistently forcing, she put me on hold daying that She will ask simran to come out. I waited for 16mins and finally disconnected the call. I got a call back from Simran, after 30mins (Guess, she was in a very important meeting that spoiling the customer relations, and that too by the Hotel Manager of Yatra, was highly unimportant).

After a lot of discussion and everything, Simran was quite comfortable in saying that the best she can do is get "hotel the resort" which is a sister concern of Issac Regency. The hotel again on calling was completely booked and no review was avlbl for the same. I asked her to connect to her senior who was again Helpless because of amazing policies set by Yatra. And the best part is that, everyone in Yatra seems to have realized after 3 days that since its a long weekend, hence all hotels are running full.

Prashant, was equally helpless with the reservation. I gave him a lead for Hotel Mintflower which had accommodation still available, but he required more time to book the hotel. Which, I was unable to provide simply because of the fact that Yatra had already done enough damage to my vacation. He was unwilling to share his phone number saying that it was against the company's policy. It would be great if you guys can explain the policy where a Confirmation mail is sent previous day by Yatra for booking and next day Yatra calls and says that the booking is not confirmed. Where are your policies now? I was not asking the number to call him and disturb. It is just the non professionalism that is shown by Yatra towards the customers feelings and emotions. Since, he wasnt ready to commit that he will get me the hotel, I asked for a refund. Yatra is such a pathetic company that even after so much happening, you guys had the guts to say that as per company;s policy, the refund will be credited in MINIMUM 5 days. I have read numerous articles on internet which mention that Yatra takes amazingly long time to process the refund, but when you book, it has to be done instantly. I have never seen any worst and awful customer service and that too in a sector where Customer requires pampering.

After the call, another hotel was recommended by Simran which was in some other part of Kerala. It would be in Wayanad district, but all the places which are worth visiting in Wayanad are too far. And as expected, the hotel had no reviews and it was quite cheaper than what I had booked. No wonder, you were so quick in saying that we can close the deal with them right now. The

In the end, i would just say, that guys in Yatra are just a bunch of Fraudsters sitting there right from the bottom till top who have no intention of looking at customer woes and making their trip memorable.

I booked a ticket on yatra.com with the following details:
Mum-HYD : 8/09/09. Fair details: Base:1850 Taxes : 329 Airlines: Indian Airlines
On 7/09/09 i wanted to reschedule this ticket. I called Yatra Office and they said the system is down please ask Indian Airlines to reschedule. Infact the lady asked me to force Indian Airlines people and make them do the necessary.
I called Indian Airlines, they completely refused to do the rescheduling and said there system can't accept as booking is done through yatra.
I again called Yatra and this time they were ready to do the rescheduling. I asked them the new fare, he mentioned 2779 (Base: 100 ; Taxes:2679). Then they said i will have to give the following charges for rescheduling:
2350 - difference in the taxes[protected]
750 - Indian Airlines Charges fo rescheduling
250- Yatra Charges

Total=3350
I was surpsrised as they new fare was 2779 and i was asked to pay 3350. I asked them what about my base fare of 1850 which i paid for my earlier booking?? They said that wont be refunded as it is non-refundable ticket. Then it struck me, they actually were cancelling the ticket and also charging 750+250 for the rescheduling. They are looting customers and also misleading them to pay more.
I have lost my money (to be exact 1750). Though it may not be a very big amount. Yet i wanted to complaint and refrain people from using Yatra.com for any purpose.

Yatra, Its a SHAME!!

Yatra.com in their site promised 10% cash back on air tickets purcahsed through them by HDFC credit card.On 10 Feb i bought 2 tickets Delhi-Toronto- Delhi (via) London. PNR ref: 2RZAAZ. I fully paid in April by HDFC credit card. They promised 10% cashback within 10 days. Its been over 4 months and they have not paid.
First they gave excuses about "server problems". Then the problem was "gateway" problem. I even asked them to post cheque to me. They did not. Now the relevant person does not speak to me and their telephone operator does not let me speak to anyone. Yatra is a CHEAT. DEAL WITH THEM AT YOUR OWM RISK.

This is the scenario:
Go air ticket cost - Rs. 3256
Yatra promotional discount - Rs. 251
Net Paid - Rs. 3001

When I requested for cancellation, these were the charges:
Yatra.com discount forfeiture - Rs. 251
Yatra.com cancellation charge - Rs. 300
Go Air cancellation charge - Rs. 750
Amount refunded - Rs. 1700

There is no mention anywhere in the cancellation policy of Yatra.com about retrieving promotional discount and also there is a variation between online and offline cancellation charges of Rs. 150 - offline being costly. But they don't allow offline cancellation 24 hrs before the flight.

I would request yatra.com to put everything in black and white and be fair in dealing with cancellations. I will never again book with yatra.com .

I got 2 Honeymoon Inn rooms booked in Musoorie for 1st June which i was charged from my CC, from Yatra.com. After reaching the place i realized only 1 room was booked for me and i was convinced by Yatra that i would get my money refunded when back. Its been 3 months i have not recieved any refund and now Yatra has stopped replying back on my emails. I was in direct contact with Mudit Khosla, Deepak Tuli, Sabina Chopra and Rasik Malhotra(Senior Manager – Operations).

I booked a ticket from Chennai to Kayankulam on 27/07/2009 and cancelled the same on the same day. Yatra.com informed me through mail that the amount (Rs.700) will be credited to my account within 4 -5 working days, that too after myself sending plenty of emails to them enquiring about the refunds, it seems nobody can contact them over phone for cancellation refunds. Today one full month elapsed nothing beyond assurance mails from yatra.com....

refund of money
I was booked a ticket on12 -8 -09 for 13-08-09 but the tiket was not confirmed thouh money has been deducted from my credit card number, [protected]. . Ytra refrence no. is 87GB9C .I have already complained to yatra .com via phone which is mentoined on site. One of your custemer care exeecutive talked to me and ask for my cedit card statement, which, i m attatching with this complain . I m requesting you to please refund my money to cocern account and please give me any phone no. on which i can talk to responseble officer. please take action as soon as possible