Yatra Online / YatraTrip.in Complaints & Reviews

I booked my International return ticket through YATRA on 14th of Dec 2010 ( Booking Reference No.5837058). I was told about the free mobile offer. I made a partial payment of RS 43000 on 14 dec itself. Did my address verification on 15 dec 2010 for free mobile and made a remaming partial payment of 7872 on 22 dec 2010. I called th customer care 2-3 times to know why havent I recieved the mobile, they simply refuse me by saying that i made partial payment on 22nd dec, and last date was 20th. I have gone through the terms and conditions and it says as below.

Bookings made till December 15, 2010 are eligible to get the Free Mobile Phone. Only address verification requests submitted till December 20, 2010 will be eligible to receive the Free Mobile phone. Please check your email for instructions on how to submit a verified address for delivery of the phone.

I did address verfication on 15 of dec itself.

regarding partial payment according to terms and conditons which is

In case the customer avails the Partial Payment facility, he/she will receive the mobile only after the complete payment is made.

I made my complete payment of 22nd dec. 2010

now your yatra team is saying i not eligible for the offer. whereas i have gone through the terms and conditon and i dont see anywhere I am wrong.

In case my dispute is not resolved, I will be cancelling my yatra booking, and will not ever make a mistake of doing my any booking through yatra in future.


Alok Bhati
Delhi
[protected]
Booking Reference No. 5837058

check out the offer yourself: http://www.yatra.com/cheap-flights/free-mobile-offer.html

Yatra Reference Number BMJ5AE.
There was no PNR details with Indian airlines .
We had booked ticket for my colleague Mr Kiran Kamath for Bhubaneswar to Bangalore against Yatra Ref. No. BMJ5AE and Airline PNR RDSB7N.
When he reached Airlines Counter they said that they have not received payment from YATRA and they have cancelled the ticket.
Immediately we had contacted Yatra and gave details to Mr KUNAL KARAN extn. no. 2224.
We had spent over 30 minutes on phone.
He promised to respond within 1/2 hr, but no response.
We contacted today Mr Dilkesh Raza, he also promised that within 1/2 nr he will ask Kunal to contact me.
Again we contacted and gave all details to Vishali, she also promised to respond.
But, no response.
This was informed immediately and since last 2 months number of calls, online complaints were made , but no action regarding this.
Now it is Yatra responsibility to refund and pay compensation for all the harassment.

I had booked two tickets on a flight IC 7806 (Kullu - New Delhi) scheduled on the 28th of November (booking reference no [protected]). The flight was canceled. I had submitted the documents required to get a refund to Yatra on the 29th of November by courier. However, the refund associated with the canceled flight has still not been processed.
I have called Yatra at least five times to inquire about the refund. Each time I am told that it will take exactly 72 working hours to process the refund. I have sent several mails on the subject too.

E.g.
Dear Yatra Team,
It's been a week since this update. I was informed that the refund would be processed in 72 working hours time, but this has not happened. Could you let me know the status of my refund request?


Dear Yatra Team,
The refund under the reference number [protected] has still not been processed. What is the status of this refund, and why is it getting delayed? It has been more than three weeks since I sent all required documentation.

The Yatra team has replied only once saying that the delay was unintentional from their side and that they would process the refund in 3-4 working days.
I'm sick of the insensitive way Yatra has handled the process and this complaint is my last recourse before I file a complaint in the consumer courts.


Nikhil Tripathi
Ph. [protected]

Yatra reference number [protected].

I had made a return fight Pune-Delhi-Pune on 25th October with the above reference from Yatra.com.
They had an offer running for a Free Gift - Reebok Watch with the return flight booking.
After the booking has been made i was sent an online form to fill in the address details for the dispatch of the watch. I had filled and sent the form on 25th October, 2010 itself.

The gifts were to be received by 30 Nov, 2010. I did not get any gift till then. I contacted the customer care and i was given new date for delivery 15 December, 2010 and i did not receive any gift till the said date. I again contacted the customer care, I was again given a new date of 31st Dec, 2010 for the delivery of the gift. Now as we all know that 31 Dec, 2010 has already passed and we are in 2011, gift has still not been delivered.

I have all the mail communication with me.

Please pursue the matter and expedite the process.

Regards,
Gaurav Kaushal

To
Yatra
B - 21 Infocity Sector-34
Gurgaon 122001

Subject: Booking reference YT5705444 and YT5716714
Dear Sir/Madam,
I had made booking of Hotel Bundhelkhand Riverside in Orchha( booking reference YT 5705444) on 24th November 2010 for 2nights , Through your travel portal , checkin date : 31st dec 2010 and check out 2nd jan 2011. On 26th November I received a mail from your company saying that I have to make an additional, compulsory amount of Rs 5000/- for New Year gala dinner which if I don’t pay then my booking stands cancelled. It was not mentioned anywhere before booking that there will be such a charge, otherwise I would have considered before making the final payment. I even wrote back the same day, saying it wasn’t justified, but did not receive any reply to my response. I still had time in my hand so I made another booking in some other hotel in Orchha itself ( booking reference YT 5716714) on 26th november2010 for same checkin and checkout dates and I made my train reservations and booked a taxi way in advance so that I don’t have to face any trouble because of new year rush.
I have packed my luggage and I am all set to leave tomorrow, as I am booked on a train scheduled for tomorrow evening to Jhansi. And today to my surprise I receive another mail from you saying that you have cancelled my booking the 2nd time because there is no availability in the hotel? I am shocked, what kind of portal is this? I have booked a hotel one month in advance and when I am ready to leave , you have a audacity of telling me that there is no booking and that you would refund my money? What am I suppose to do now? I have no words to express my anger.
I must take this case seriously so that others don’t suffer in future because of your travel portal .U have to Learn a lesson for causing inconvenience to the consumers.
Kindly, reimburse me for the confirmed tickets The PNR nos. Are [protected] and [protected] amounting to Rs 3000/- and the cost of making new arrangements for the New year weekend. All this have caused me and my family great emotional distress, I don’t know how your company be able to compensate me for the same.

Rohit Sudhir kumar
Geetika Singhvi
73 Sukhdev Vihar, Mathura Road
New Delhi 110025
Mob :[protected]

This is the corresspondence sent to Yatra.com by email on 28th December evening.

Dear Sir / Madam :

Ref : YT5901610 and YT5899041

This is with regards with the above refrence numbers. We had booked tickets to Mumbai Johanesburg for the 25th December to 30th December 2010. By the combination of Jet Airways and Ethiopian Airlines for 9 pax under above 2 reference number. The tickets were booked through telephone with Yatra Executives by Ms.Maninder Kaur. The tickets were issued by Ms. Manjeet Kaur at around 4.00pm. After the tickets were issued Manjeet Kaur mailed me the confirm tkts.

When we reached the check in counter at around 1.00am we came to know that 4 passenger by name Dr. Neeraj Pandey and family were not there in the jet airways system. Jet airways didnt allow to check in as their names were not there. Because of this the remaining five passenger could not check in as they were traveling in a group of nine along with elderly parents. It was very painful and embrassing situation at the airport in the late midnight. Immidiately we contacted the Yatra office through the toll free number where we were given the number [protected] where we had informed the details about the incidence to Mr. Hemant and his Senior Duty Manager Mr. Ashish Agarwal about the blunder mistake of the yatra.com due to which we had to suffer huge mental distress. We have demanded to issue another tkts for 25th December 2010 by noon to travel to the same destination or refund the total amount immediately, so that we could go back to our home town Lucknow. We have also requested to make the staying arrangemebt for the same night. Mr. Ashish Agrawal intially was not agreeing for the both but later on after some discussion with one of our passenger agreed to refund the total amount for 9 passengers and he will try for staying arrangements compensation on 25th December morning. We had informed about our staying at the Hotel Inter continental The Lalit, near the international airport Mumbai.

Next day 25th December morning we waited for the same but he didnt called up nor arrange the tickets or refund the money. In turn we have called the gurgaon office number and spoke to Ms. Maninder Kaur about the last night situation. She asked to speak to her Senior Manager, Mr. Abdul Mallik. I had to again inform him about the entire situatuion happend with us. He wanted the same information in writing. In the mean time we had to arrange further journey on 25th December night to the same destination and incurred huge loss for purchasing the new tkt on current prices.

Next day 26th December was a Sunday our office was closed, so we contacted Mr. Abdul Mallick on Monday i.e 27th December 2010 with refrence to refund amount along with compensation of Hotel Stay amount. He had assured for the refund and will get back to us within one hour regarding the hotel stay compensation once he confirm with Mr. Ashish Agrawal. He didnt turned up, after two hours we had to call him back and again he said he will call back within two hours as his seniors are busy in the meeting. After three hours again we had to call him for the refund and compensation. He was continuously assuring that he will be sending the details of refund through email. Inspite of making several calls to him we have failed to talk to him as he is not coming on the phone.

Under this situation we are once again requesting for the full refund amount of 9 pax along with accomodation compensation of Rs.31951/- at the earliest.

Thanking you.
With Regards,


Archana Worlikar
YASH PHARMA LABORATORIES PVT LTD
MUMBAI
[protected]
[protected]

Hi
I planned to book a hotel for aurangabad through YATRA.com . After enquiring about the hotel through sales Representative. I gave him the money for the for the particular hotel that we both talked about but after couple of days of giving the money i am getting the different hotel booking which is of not that standard and not of my choice . I request everybody please check before making any money transactions which them.

With reference to Yatra Ref number: [protected], for which I have booked initially for 6 people, I have cancelled bookings for 2 people. The journey was from Blr-Guwahati and Guwahati-Blr. After calling the customer care people for about a month (I've called them atleast 8-10 times), they asked me to send to them an Endorsement proof from the Airlines for getting my refund. I went to the airlines (King fisher) and after I've obtained the details, I scanned them and sent it to their customer care mail ID: [protected]@yatraonline.com. I have received an auto generated response from their side mentioning my reference number as : 5588285. I received this mail on Dec 8th. After that I've mailed them twice asking to them about the status. But I have not received any response from them.

Hoping that someone will look into this issue soon.

Regards,
Naveen TS
email: [protected]@gmail.com
mob: [protected]

Dear sir,
My name is Alok singh. And I had cancel my ticket which's from maritius to bombay on 19 feb. 2009 then after they told me refund should comw within Two month then after yatra branch office in baroda had continou told me we had solved but i didn't got refund now it's year they told me no refund. please help me.


Ticket Detail are as below.

Airline MK-Air Mauritius Flight Number 748
Departure Mauritius Arrival Mumbai (Bombay)
Departure Date 22 Feb 2009 Departure Time 10:05:00 PM
Arrival Date 23 Feb 2009 Arrival Time 4:45:00 AM
Class Of Service M Status Confirmed
Airline PNR 4OUHDM Issuing Airline Air Mauritius
IATA Number 14363904 .

Thanks & Regards,
Alok
[protected]

My Reference Number is [protected] and I want the Refund.I booked the ticket on 12th August'2010 and the ticket was not booked and it was in the unconfirmed status.But the money from my card got deducted and I end up paying 4942.28 Rs for no reason.As the ticket was not booked , I booked another ticket and it was confirmed.Now from August 2010 to December 9th 2010 , I am unable to get my refund.I have ended up mailing and calling Yatra.com several times.On Oct 9th , I got the mail that my refund is done but some wrong Reference number was refunded to some other account.Again on Nov 20th , I got the mail that in next 3 working days i will get the refund.But still I am waiting for the Refund.Please check and refund the specified amount for my unconfirmed booking.Still after having the inconvenience from last 4 months , I request you to refund my amount.Thanks in Advance.

i booked airticket through yatra.com and I have cancelled my ticket( airline kingfisher )from delhi to bangalore on 9th nov2010 till now i did'nt get any refund amount.when i talk to yatra customer care they told me they have refund amount but when i contract to my citibank they say that they did'nt get any amount. i have send bank statement to yatra.com but they are not giving proper response to me. so what should i do .please guide to me.

Hello Sir

Myself "PAWAN MISHRA" ,I had recently registered complaint against YATRA.com about my refundable money as a agent in my account.

I have Balance of Rs. 12346 in my account.

Sir please help me as i'm Physical handicapped (Polio effected).............

i'. humbly Request you to see some intention to resolve my Problem to get my money back.i'm thankful to you for this
My Details are as follows:

Name : Pawan Mishra
Username : [protected]@yahoo.com
URL: [protected]@yatra.co./partner/b2b

i would like to remind that on 27/10/2010 an amount of rs 5246 has been debitted from my account by yatra.com a/c unconfirmed air ticket from jammu to mumbai vide booking ref no [protected] and refund has not been made till date. despite my series of requests submitted to them. i am being asked by them to furnish my confidential bank details to avoid the refund. The amount stands remitted in their account as is confirmed by icicibank and is clear from booking ref no mentioned above. iam a retied person and am not able to suffer for no fault of mine. it is requested to do the needful.

as we are 1000 pilgrims on yatra spl but on 09/11/2010 from mughal sarai to manikpur it took around 10hours with n nos. Of stopages and due to non o[censored]r internal staff like ur guard and driver. Due to which we were not ale to serve ur passangers to reach the holy places on time andnas you know that majority o[censored]r passangers are senior citizens and small childrens, so we would like you to take immediate action on this and reply ASAP, we have already given the written application to Dty station mgr- MKP on 09/11/2010with acknowledgement also kindly mail the reply on [protected]@yahoo.co

Sir,
It is to inform you that I had booked a ticket in spicejet SG-303 from New Delhi to Madurai through yatra.com for my self and
my brother( 02 tickets) on 01 Oct' 2010 to be travelling on 02 Oct' 2010. The yatra Reference number is [protected].
The booking was unconfirmed, but the amount of Rs. 20,259/- was deducted from my account of Indian Bank, Chinnamanur.
I also lodged compliant twice to [protected]@yatra.com to refund the amount at the earliest. In turn they had informed that refund was processed on 05 Oct' 2010,
but the amount has not yet been credited in my account. I personally verified my account from the Indian Bank Chinnamanur, but the amount of Rs. 20,259/- has not
yet been credited in my account inspite almost one month has elapsed. A copy of Indian bank statement as on state is hereby attached for your perusal.

Please approach your banker concerned to credit the amount of Rs. 20259/- to my account at the earliest.


A.VELMURUGAN
[protected]

I cancelled a flight ticket with following details:-
Name of passenger - Soudamini Mahapatra
FROM - BHUBANESWAR
TO - HYDERABAD

DATE OF JOURNEY - 29 Oct 2010
AIRLINES - INDIGO 6E-257
.
Reference Number - [protected]
AIRLINE PNR - L8C9DB


Charges paid - 2283.00

I had done my booking from Yatra site from a guest account.
Its around 1 month and i didn't get my money back.

Kindly help me getting back my amount after cancellation.

Please update me on my mail id :- [protected]@gmail.com.

Soubhagini Mahapatra

Dear Sir/Mam,
I Achin M Agarwal wants to file a complaint against yatra.com for their irresponsible action which is completetly ridiculous.
My Parents tickets were confirmed for Delhi to los angeles on 31 sep,2010 and returning flight from Los angeles to Delhi on 27 oct,2010 through yatra.com with BOOKING REF ZCOEQ4
But due to some reasons they had a doubt for departure and i jus forwarded a message to yatra on 16 sep asking for jus information regarding cancellations of tickets and but they didn't replied us whether they have cancelled it or any other action they have taken regarding that matter and after that my parents confirmed two days before departing to Los angeles about their tickets and they just departed to Los angeles on confirmed date 31 sep,2010.
Now, when 27 oct,2010 came they just reached the airport for boarding flight from Los angeles to Delhi and after waiting for many hours at airport in this old age then they were told by asiana airlines counter that their tickets had been cancelled by yatra.com on 15 oct,2010.
I want to ask if mail for cancellation is forwarded on 16 sep,2010 to yatra.com for cancellation of both sides of round trip tickets and why they had not called me up or mailed me to confirm about the status of tickets whether to cancel it or not and if they want to cancel it as request is forwarded on 16 sep.2010 itself thereafter they also allowed my parents(the passenger) to board flight to Los angeles from delh on 31 sep,2010i and suddenly on 15 oct,2010 they themselves cancelled tickets by their own without asking us.Tell me if passenger goes outside for tourism purpose they have to come back also so how could they cancel the tickets for one side by their own and now they are asking extra money around 80000rs.This is completly fraud on their part.Tell me first of all my parents are in old age and now they are paying 200$ per day their as thier expenses on regular basis their for theri accomodation and fooding and now they are asked to pay 80000rs more for tickets by yatra.This is ridicuous on their part.
Please solve our matter.
Regards,
Achin Agarwal
[protected]

i booked two train tickets one from H Nizamuddin(Delhi) To Madgaon(Goa)(3rd october2010) another form pune to goa i have got ticket cancellation mail but my account has not been updated yet with the refunded amount even after 26 days.

i waited so long because i thought i takes time to get money back in account if its paid but how much time is required??
i m a student and every penny has enough value for me...

Manisha Thakur

Dated: 13/10/2010


To,
Mr.CHAWLA and Mr.AMBANI,
Respected Sir,
I am with deeply sorrow make compliant against your Yatra booking staff to harass me and cheated with me.I wanted to book the ticket ex.AHEMEDABAD TO COCHIN by flight Indigo no..214, of 08/10/2010 on 07/10/2010 at 19.00 hrs. did contact your booking staff by telephone no.[protected] for booking my flight ticket at that time your staff Mr.AJAYSINGH has told me that ticket will be booked within five minutes, was waiting to confirm my ticket but since long time there was no response from AJAYSIGNG on the same time I was tying to contact AJAYSING on the phone but he was not replying me I tried from 19.30 to 21.00hrs but he was not picking the phone once Mr.Samir has phoned me at 20.00hrs that your ticket is not making due to some problems, he denied to say about the problem, I had to catch the train at 22.00hrs from my city and connect the flight from 400 miles away .
Sir, my elder brother was died at Cochin I had to reach on his funeral ceremony on 008/10/2010 but it was too delay to booking ticket from your side how it is possible that Yatra a big name cannot book the ticket in three hours(3), and why your executive not informing us. I submitted all details on your email address given by your staff ,surprisingly I got the call from Ajaysingh your booking executive at 23.0hrs that my ticket is ok, I booked my ticket though my friends ID at 21.00 hrs,why Mr.Ajaysing called me late night ?why did not he reply me before 21.00hrs! Why not he checked my mail, canceling my ticket due to non performing service from your end, I also sent a mail Yatra.customer care, Mr.chawla, Mr.Ambani and Mr.DhurvSingh………….

The ticket which I did not got at the proper time why should I pay for it? And how your executive debited my account without prior intimation? It is responsibility of Yatra to refund me full amount, how anyone can debited my account without any proper authorization.

Thanking you, yours,
MANOHAR CHANDNANI
SDX-N-660,
GANDHIDHAM-KUTCH
PIN--370201birender.[protected]@yatraonline.comgauri.[protected]@yatraonline.com
u r requested to cancell my ticket as i informed mr.ajaysing of yatra at 19.00hrs ut still my ticket is not cancell kindly andell my ticket ref.[protected]pl.cancell myabove ticket .
thanks,
manohar chandnani
,
Thursday, October 7, 2010 8:54 pm


ajay.[protected]@yatraonline.com


WITH VERY STRONGLY I TELL U THAT I BOOKED TICKET OF MR.OMANAKUTTAN EX.ABD TO COCHIN OF[protected] BUT STILL NOW AFTER 2 HOURS U R NOT ABLE TO BOOK THE TICKET .IN THIS COMPTITION WORLD A VERY BAD SERVICE NOT GOOD FOR YATRA.COM IN FETURE WE WILL NOT MAKE ANY TICKET FROM U PL CANCELL MY ALL TICKETS REQUESTED BY ME.IT IS BATTER TO BOOK TICKET ON INTERNET DIRECTLY IN ONE MINUTE INSTEAD OF 2 HRS. THANKS FOR GOOD SERVICE
Thursday, October 7, 2010 9:32 pm
To birender.[protected]@yatraonline.com

Subject Re: FROM MANOHAR CHANDNANI
DEAR GOURI,

WITH VERY STRONGLY I TELL U THAT I BOOKED TICKET OF MR.OMANAKUTTAN EX.ABD TO COCHIN OF[protected] BUT STILL NOW AFTER 2 HOURS U R NOT ABLE TO BOOK THE TICKET .IN THIS COMPTITION WORLD A VERY BAD SERVICE NOT GOOD FOR YATRA.COM IN FETURE WE WILL NOT MAKE ANY TICKET FROM U PL CANCELL MY ALL TICKETS REQUESTED BY ME.IT IS BATTER TO BOOK TICKET ON INTERNET DIRECTLY IN ONE MINUTE INSTEAD OF 2 HRS. THANKS FOR GOOD SERVICE

FRM MANOHAR CHANDNANI


----- Original Message -----
From: <[protected]@dataone.in>
Date: Thursday, October 7, 2010 9:30 pm
Subject: FROM MANOHAR CHANDNANI
To: gauri.[protected]@yatraonline.com
r MANOHAR,

Thank you for contacting Yatra.com!

We have received your inquiry and will be responding to you shortly.
Your reference ID is 5303490

We look forward to assisting you.

Sincerely,

Yatra Team
Copy to IATA,MINISTER FOR TRANSPORT,DIRECTORS OF YATRA.COM,
CUNSUMER FORM,

Sir,
I have lodged a complaint on 11/10/2010 for non refund of amount on cancellation of ticket by yatra online pvt limited. My flight reference number is [protected], booked from Bangalore to Kolkata for onward journey on 02/10/2010 and from Kolkata to Bangalore on 06/10/2010 with Spice Jet. Out of 4 tickets, 1 ticket was canceled and requesting the company for refund of one ticket amount.

After futile exercise with the company for more than 3 hours on 11/10/2010, I was informed that they have refunded an amount of RS.5427.12 on 03/10/2010 vide reference No.[protected]. But on verification with my Bank M/s. City Bank, they have confirmed that they have not received the amount and confirmed in writing. Please help us to refund the amount immediately