Yatra Online / YatraTrip.in Complaints & Reviews

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I am not here to make any jokes... do you guys think you are too intelligent. i am not doing a normal ticket booking.. it is a tatkal ticket booking. it is something like life or death. i cannot wait for 20 minutes to check the bookings. every minute delay will affect the vacany of seats. when i started i saw 286 tickets in the Sleeper class for the same train. with in this problem 10 minutes of time all 286 has been sold out.



that is the reason i called you guys the same morning (Aug 20), where a lady took the call.

i gave my Email Address, my friends credit card number that i used to book, i gave the yatra reference number, KR2RIC, my first and last name. she took so much time and told there is nothing booked under any of this info.



and hence i went to http://irctc.co.in and booked the ticket with out any error. i thought yours is private one and will not have any issues. but i realize that GOVERNMENT website is the best than any other one. i will never ever accept this.and will not recommend your website to any one. i work in a corporate company with 10000 and i ll ensure i will publish this in the newsletter and will make caution them not to use YATRA.



I have the call details in my phone bill to prove all these things. pick out the recording of the call and listen to the call. i also work as a manager in a BPO. the lady gave an irresponsible answer to me. I WANT MY MONEY BACK. As i know very well about tatkal, i called you guys to verify and the agent misguided me and that was the whole drama.



I NEED MY MONEYBACK. I WILL ENSURE I FILE A COMPLAINT ABOUT YOUR COMPANY REGARDING THIS. i will NOT LEAVe this issue.



GIVE ME MY MONEY BACK. CREDIT THE MONEY BACK TO MY FRENS CARD. I need the compensation money back...

I am very clear on this, the reason is i called you guys to check what has happened and then only i lost faith on your website and moved on to a different website.

so there is nothing wrong with my side.



Regards

Rudra Gunaseelan V

Dear Sir / madam:

I booked a Domestic Flight Ticket online through Yatra.com on 2nd August, the amount has been debited twice from my account. Please find below the details:

PNR - EOTOKO
Flight No. IT-315 at 22.10 ( KingFisher Airlines)
Yatra reference No. - 98NGGC
Amount : Rs. 3025

I have logged a complaint to [protected]@yatra.com with three reminders but there is not revert from their end.

Please suggest!!

Sir,
(1)With the change of system I created Net Cash Card with HDFC BANK (around 9AM) (master card) for Rs.6000/-
With that card I tried to book air tickets for Chandigarh -Pune flights at 3400/- on Yatra.com & Clear trip Clear trip .com.Both these sites repeatedly conveyed in the end that they don't accept such card, use another.And I tried for 5 hours but in vain, neither Yatra.com nor Clear Trip ever confirmed that my ticket has been booked & confirmed and net cash card has been charged to said amount 3379/- .
With Clear Trip no issue, so only writing about Yatra .Then in the end I asked my friend at Chandigarh to book an air ticket from Chandigarh to Pune at 10129.00 (whopping loss of 6750.00).At last I traveled on this flight to Pune.
Till today no message has been ever received (11th August 2009) about booking & debit of Rs.3379/-to my cash card.After that I wrote to Yatra that my booking made in cash is not being reflected in my Yatra online Account and till today that has not been done by them so far.
How Yatra dared to dupe me on two counts 1.Debit my account with Rs 3379.00 but not supplying me any ticket or any message.2.If one ticket was already booked on same flight with same particulars, then how they booked another ?
This way not only they charged me heavily but also caused me mental harassment and putting at stake my reputation ?
(2)Now see high hotheadedness of HDFC BANK & Master Card.
After successive failures (till 11 AM) at airline sites for refusing to entertain net cash card issued by master card I approached customer care of HDFC BANK .
They intimated that their global operations are down due to some problem & the problem might be due to that, I agreed, Bank Operations became normal at 2.39PM on that day but once again their cash card was refused by airline sites (yatra & cleartip).
Then around that time I approached Yatra office Chandigarh to confirm if any ticket has been booked in my name on Chandigarh Pune flights ([protected]) Yatra Executive confirmed that no booking has been available in my name .Then I sought clarification about availability of seats on Chandigarh Pune route, she confirmed their availability around 5500/-, then I asked immediately my friend at Chandigarh to book one ticket who ultimately booked one ticket but at 10129.00 in cash (taken on loan ).As I had to go and I had no alternative.
Then I once again started approaching HDFC customer care and brought everything in their knowledge, They refused to entertain any complaint regarding this till 5th August on which date my complaint was registered and provided with complaint number .This matter was brought to the knowledge of HDFC authorities as well.One of the executive confirmed that in case o[censored]nused card money is automatically credited back into my account within 3 working days as such complaint was registered by them on 5th August 2009.Now when bank is agreeing that it remained unused till 5th August then how is that today they are saying that it was used to the extent of 3379/- (date not given ) ? Why they had been replying to my repeated complaints that (they wrote almost 14 replies )my complaint is being taken up and will be solved within so many days & so on .
But today their version is entirely different ?
I am moving against Yatra, HDFC BANK, MASTER CARD for causing mental anxiety, harassment, hurt to my reputation, misguidance to consumers and monetary loss and poor working .Should I move on ?

Hi,

I was booking domestic Flight with IOB debit card. There was no confirmation message at the end but money was deducted.I have called to them and then ask me to send the scanned copy of the ATM slip which had the transaction information and the reference No. for the transaction. After 1 week they told that there was no transaction happened with that debit card.

How can you help.
Kindly do the needful.

Thanks,
Malai.

I booked a ticket over phone on April 25, 2009 from Ahmedabad to Delhi. The yatra website showed a cash back offer and i confirmed it with the yatra executive who booked my ticket over the phone. Its been 3 months now and i do not see any refunds or emails from yatra.

What are you people upto? Why do you want to earn money by fooling unassuming customers?
Waiting for some clarity on the issues.

Hi, my name is madhu nair muraleedharan.
I tried to book a flight ticket on 1st of july for a journey on August 18 from Cochin-Stockholm( transaction ID is O3Y978Z ). I dealt with MR. Prashant Kumar.
Before booking i clearly informed him that I am going in student visa and I dont have it with me as it was still on processing. He said, he need only my passport copy to book the ticket. So I paid 25% of the amount then through credit card and the rest of the amount on the next day through bank transfer. I also sent him the scanned copy of pay slip, and i waited for my eticket. On the next day, ie 3rd of july he emailed me that he need my visa copy for issuing ticket.I mailed him back asking why he dint tel tat before i pay the amount. He not even replied to that mail nor he called me back, till this date.

Later I called to Yatra and spoke to Mr. ritesh srivastav about this and he requested me to wait for 2 more days so that he will try to get the ticket for me. I got email from yatra to wait till 6 th evening to get a confirmation about the ticket, And on 7th july i got the cal from Mr.Ritesh telling that they cant issue the ticket without my visa, and he will refund the full amount. I agreed as I had no other go.
BUT, i havent received the payment yet! I almost called 10-12 times to yatra asking for this. Every time I get answer that my refund is on processing and i will get it in next 2-3 days.
See, I dont deserve this situation because it was the fault of the agent. I was literally cheated!! If they coudnt book ticket for me, they are supposed to give my money back.
Now its been 25 days since i asked for refund, and I am losing my SB interest of the amount.

I NEVER EXPERIENCED SUCH A BAD DEAL WITH ANY COMPANIES BEFORE!!!

I booked 2 tickets from Mumbai to Coimbatore (20th Aug 09) Flight No. SpiceJet SG-109 at a total cost of Re. 5, 259.70 the money was deducted by yatra.com through net transfer (Payment Id :[protected] however the tickets were not issued.

When I emailed them they replied the booking might have failed and that they will get the matter investigated. If their account department finds that they have done a mistake than the amount will be credited back after 14-15 business days.

I fail to understand how the booking can fail when they have deducted the money from my account and if the transaction had failed than why the money was deducted.
Deduction of money from my account itself shows that the booking has not failed and that the transaction was completed.

I feel completely cheated as they have my money and will investigate. If they find that there was any problem from their side than they will refund after 14-15 days. Thats a pretty long time considering that they did not give any time-frame for the investigation to get over. Also my money is blocked as I cannot utilize it for any other booking.

Are they running a SCAM?. I do not have my doubts YES they are.

My Axis Bank Receipt
====================
Thank you for carrying out e-Payment funds transfer.
Payment Id : 10829471
Payee Name : Yatra Online Pvt. Ltd. (Billdesk)
Payment Date : 28/07/2009 6:55 PM
Debit Account Number : XXXXXXXXXXX9393
Txn Amount : 5259.7
Txn Status : Success
Txn Remarks : PRN1:, PRN2:, PRN3:, flight booking
===============
Savak P Homavazir
[protected]

I booked one ticket by calling their office in Gurgaon in july first week. I was told 32000/- airfare for USA. I paid the airfare and next day when I asked them about the ticket then they said the fare has been incresed and I have to pay 41800/-. Can you imagine the fraud done with me by yatra.com. Actually I was booking this ticket with other agent in 35400/- and I told them that I am getting this fare from other agent, Then he told me lesser...

I booked an air ticket today, 25july, 2009 on line with yatra, from ahmedabad to bhbaneshwar for 3rd august, 2009.yatra site showed price as Rs5508, (one way). under refundable class. After getting the confirmation from yatra, ref no M3R8EC, I took a printout of the ticket.Surprising the ticket shows, issued as NON REFUNDABLE. I sent three sms requesting to make neccesary correction but no use till23.45hrs. I contacted customer service twice to which i was assured a reply within two minutes but noreply online or otherwise.This speaks VERY LOW on part of yatra.com.Have been a regular customer of yatracom, if no response is receieved perhaps have to think otherwise. HARVINDER SINGH ANAND

On 21 July, 09 I booked air ticket for 33852/- via yatra.com (Gurgaon office). I called their office and then they book this ticket(Delhi to El Paso for 14 Aug). They have deducted 8463/- (1/4 th of total) from my credit card. After the payment the person (Manish Goyal[protected] extn 2160) didnot send me the ticket and yesterday when I again called him then he said that the ticket was not issued due to system problem and suggeted me for another ticket. He sent me another ticket for Rs 39190/- and said that it will be Non refundable and non cancellation ticket.
But I can not buy this ticket as it is Nonrefundable and very costly also. Now I came to know about these cheaters. I feel that these agents are doing fraud and once they get the money then they issue the ticket of their choice. Now he says that I can buy another refundable ticket which is for Rs 49500/-. I am surprised how he can say that. There is a difference of 16000/- from my original booking. As a customer i have paid him the money i sud get the same ticket(33852/-), i do not know their system if their is any problem then they sud handle it.
After many arguments, he said that he will refund my money in next week. But after waiting for a week the price of ticket has gone up and I will bear a huge loss.
So friends be careful of these type of frauds. Also suggest me some thing so that i can take a strong step against these frauds.
Through this message i also want to notify the management of yatra.com that if i will not be satisfied then i will do my best at every level.
kuldeep

Hello Yatra

Its a bad experience for me to make a online booking with your company.I wanted a ticket from bangalore to Jaipur and the cost showed was 6692.00 for 2 passengers and I made the payment but finally I got a message saying the airline is full and now I want a complete refund.

The complaint number that I got from Mr Gary of yatra customer service is- 2999912.

Please send me a confirmation mail that my refund has been done

Thanks

Ashish Shrivastava
email- [protected]@yahoo.com

Hi,

On 06 July 2009, I tried to get a ticket on Yatra.com for my son from Delhi to Brisbane on the 11th of July. I was told that the best fare was Rs 27283.46/- to which I said OK. I was given a confirmation code & was told that the other details would be coming in the mail that would follow in about half an hours time. Since it was late that day, I did not check my email that night & checked it next day only to find to my horror that the ticket had been done for 11 Aug 2009!! I tried to call the person & even left emails for him. I called up my sons university to inform them of the mix up & they said that since the course begins on 27 July, they would not permit him to come that late. The max that they could do was wait till 25 July. I said he'd be there by then Now Rajat called me in the night & said that there must have been some communication error & asked me not to worry since he could change the dates. I told him that since the University had granted him the extra time, he'd be leaving later (around 20th July) He said that he'd cancel the PNR & start the refund process. I asked him if there was a way to delay that as I wanted the tickets to be booked with Yatra only. He said that can be done, when the booking was to be done, we could call his extension & the amount could be adjusted. When I called today to do the same( book a ticket against the old one) I was told that it is not possible. Now the reason I had asked Rajat to wait was because the cancellation & refund procedure takes about 2-3 weeks time. & the present credit limit on my card does not allow me to get two simultaneous tickets of about 30K each..I talked to a "manager/supervisor" a certain Mr Mohit & complained . His primary concern it seemed was to book the ticket first on the card even after I explained that I am not sure of the available credit limit on my card & if the limit is exceeded by even Rs 10, the bank would start charging me hefty fees which I did not want to incur, esp after I had asked yatra.com & they had agreed to adjust the amount. He said that it had been 8 days since the "thing" happened & I had nt informed yatra about the same & hence the due process for refund had been started. I explained that I had emailed the instructionsconversation & I could send him a copy of those emails if he so required. He did not give me any email ID to which the details could be forwarded, all he kept on saying is that it'll take maximum 3 days time for a full refund & that I should get a ticket first. This whole behaviour irked me so much that I decided not to go ahead with any tickets from yatra.com
What I fail to understand is why was I lied to in the first place that an adjustment can be made? If it can indeed be made, why was I told this time that it can not be made? Why should I be made to suffer simply because I trusted yatra.com?

Dear sir,
On 16 jun 2009, I tried to book a flight from Guwahati to Pune from the yatra.com website and at the final stages when they have used my credit card details the seat in the flight was not confirmed because o[censored]navailability of seat on that day.
The yatra.com website replied on the site that if the money is debited from my credit card it will be credited again.
I got the shock of my life when I saw the credit card statement of axis bank which I am using for the period 20.05.2009 to 20.06.2009 in which showed that an amount of Rs 16, 641.00 had been debited for yatra.com.internet Txns (s) Gurgaon IN. Ref No. 37305965.

In view of the above pl instruct the yatra.com to refund my money.

thanking you in anticipation

manoj kumar singh

Dear All,

I made a hotel booking through YATRA.com for my guests and to my surprise the hotel said that YATRA.com is not paying them the money hence the booking is not confirmed. This is absolutely ridiculous. Now what about my guests? Where do I ask them to stay? I trusted YATRA.com, made the payment and now the booking is cancelled. All my money is lost. I will now be taking up this matter with Consumer court if my money is not given back to me. OTHERS do not make any reservation through YATRA.com. THey are complete liars and cannot keep up to the commitment.

If Yatra representative is reading this, you may reach me at [protected]@gmail.com


Regards,

Sidd

two messages were received from icici bank on 29.06.09 between 11.30 and 11.45 pm that card no. xxxx4012, one at 23.07 hrs. and the other one at 04.40 that two transactions took place of rs. 9206 and rs. 7092 at yatra.com online.
i tried to contact yatra.com several times but to no avail.
however, i have to to intimate that i have not executed any such transactions and therefore i am not liable to make any payment in this matter.
i am separately filing a fir in the matter.
dr. arun gupta

Respected Sir,

I tried to book bus ticket from Hyderabad to Pune on 2nd june 2009. The money was debited and yatra.com unable to book the ticket and said that the money would be refunded. After some time again i tried and same thing happened. 1580/- was debited from my credit card. I reported to Yatra.com customer care person Mr. Gopal Gurung and i also mailed my credit card statement keeping Cc to Dhruv Shiringi, Manish Amin, Sabina Chopra, the founders of Yatra. But till now I did not get any response.

Please tell me what to do.

Regards,
Sasanka

RESPECTED SIR,

WITH AN INTENTION TO TAKE THE SUPERSPECIALITY ENTRANCE EXAM OF BHU-VARANASI ON[protected] AT VARANASI, MY BROTHER, DR PRAMOD HEGGERI, HAD BOOKED INDIAN AIRLINES FLIGHTS FROM BANGALORE TO VARANASI ON 04-07-09.THROUGH YATRA.COM ON LINE FLIGHT TICKET BOOKING COMPANY—QUITE A LONG BACK-IE ON 21-07-09. [[YATRA REF NO—2ARROC, ICICI CREDIT CARD REF NO-75105179173000015663544 DATED[protected].] [REF 1 AND REF 2 BELLOW].

THE FLIGHT TICKET WAS CONFORMED.AS INTIMATED BY YATRA, ONLY ONE AIR LINE PNR NO RQ 346 WAS GIVEN BY YATRA.COM ONLINE COMPANY,

THE SHEDULLED JOURNEY WAS ON 04-07-09, HE SUPPOSE TO FLY BY IC-804 BANGLORE TO DELHI AT 6 AM TO REACH DELHI AT ABOUT 8-45 AM, TO CATCH IC 406 AT 10-15 1M TO REACH VARANASI AND TO TAKE THE BHU-MCH SUPERSPECIALITY EXAM ON 05-07-09.

SO SIR ME AND MY BROTHER DR PRAMOD HEGGERI WENT TO BANGALORE AIR PORT TODAY EARLY MORNING AT 3 AM, WHICH IS ABOUT 60 KM FROM OUR RESIDENTIAL ARIA-JAYANAGAR., FOR OUR SURPRICE, IT WAS SHOCKING THE FLIGHT IC-804 WHICH WAS SUPPOSE TO FLY ON 04-07-09 AT 6 AM FROM BANGALORE TO DELHI WAS CANCELLED.

.IT WAS SHOKING FOR US.THERE WAS NO CHANCE FOR US EVEN TO THINK OF AN ALTERNATE ARRANGEMENT. WE TRIED A NUMBER OF TIMES TO CONTACT YATRA CALL CENTRE FOR HELP, BUT ONLY TO GET NO RESPONSE FROM THEM OTHER THAN A PUNISHING MUSIC...WE SUFFERRED A LOT OF MENTAL TORTURE AND PAIN BECAUSE WE HAD NO MONEY EVEN TO PURCHASE ANOTHER TICKET FOR AN ANOTHER FLIGHT TO CATCH THAT 10-15 AM-IC-406 FROM DELHI TO VARANASI

.SIR IT WAS SO PAINFULL THAT MY BROTHER IN SHOCK DECIDED TO QUIT HIS EXAM –HE WAS SUPPOSE TO APPEAR ON 05-07-09 AT VARANASI-BHU.

WE TRIED A NUMBER OF TIMES TO YATRA.COM CALL CENTRE[protected] A NUMBER OF TIMES, BUT NO RESPONSE FROM THAT SIDE.IN BETWEEN 4-45AMTO 5-10 AM I CALLED ALMOST ABOUT 15 MIN BUT FELT ONLY HURT BY MUSIC.SIR SOME HOW WE MANAGED TO GET ANOTHER TICKET BY PAYING A VERY HEAVY PRICE ON SPOT, AND NOW WENT TO VARANASI TO GIVE EXAM TOMORROW.I WILL SENT PHOTO COPY OF THE ENTRANCE EXAM HALL TICKE SOON AFTER HIS RETURN.

DUE TO LACK OF PRIOR COMMUNICATION AND NEGLIGENCE IN INFORMING REGARDING THE CANCELLATION OF FLIGHT-TO ITS COSTOMARS BY, —.BY YATRA.COM- ON LINE COMPANY—MY BROTHER DR PRAMOD HEGGERI AND ME SUFFERRED HEAVELY WITH FEAR OF LOOSING EXAM, UNCERTANITY, MENTAL TORTURE INSULT AND PAIN.

SO SIR PLEASE HELP US.

.LET THE COMPANY YATRA.COM REEMBRACE DR PRAMOD HEGGERI’S ENTIRE BOOKING AMOUNT BACK TO HIM, ALONG WITH A HEAVY COMPENSATION —WHOSE EDUCATIONAL FEATURE IS IN VANE-WHO WENT TO GIVE HIS EXAM BY SOME IMMEDIATE ARRANGEMENTS WITH PAIN, HUMILIATION AND SHOK.

PLEASE ALSO, LET THAT COMPANY PAY 10 TIMES OF THE ENTIRE PRICE OF THE NEW TICKET PURCHASED ON SPOT BY PAYING A VERY HEALY PRICE..

SIR PLEASE LET NO OHERS TO SUFFER BECAUSE OF THESE TYPES OF NEGLIGENCES OF AIR LINE BOOKING COMPANIES .WE WOULD GOT TO KNOW THAT FLIGHT WILL BE CANCELLED—ATLEAST WE WOULD HAVE TAKEN SOME MONEY IN OUR HANDS.

SIR PLEASE HELP US TO GET THE JUSTICE.

YOURS
DR VIJAYAKUMAR.HEGGERI
FOR -DR PRAMOD HEGGERI


REF 1—AIR TICKET


Yatra Reference No.: 2ARR0C
Passenger Name Status
1. Mr pramod heggeri (ADT) Confirmed

Sector: Bangalore (BLR) – Delhi (DEL)
Flight Details
Airline PNR No. Flight No. Departure Arrival
RQY346 Indian Airlines
IC-804 Bangalore (BLR)
6:10:00 AM
04 Jul 2009 Delhi (DEL)
8:45:00 AM
04 Jul 2009

Sector: Delhi (DEL) – Varanasi (VNS)
Flight Details
Airline PNR No. Flight No. Departure Arrival
RQY346 Indian Airlines
IC-406 Delhi (DEL)
10:15:00 AM
04 Jul 2009 Varanasi (VNS)
11:25:00 AM
04 Jul 2009

Price Details
Passenger Details No. of Passengers Base Fare (Rs) Taxes (Rs) Total Cost (Rs)
Adult 1 3105.00 6168.00 9273.00
Flight Service Tax 15.99
Additional Fee 150.00
Flight cost including Taxes & Fees: 9438.99





REF –2 ICICI CREDIT CARD E STATEMENT AS ON[protected]






CURRENT STATEMENT
.
Card No. [protected]
Card Type Primary Card
Statement Date 04/07/2009
Statement Period 17/02/2009 To 04/07/2009
Total Amount Due Rs. 19, 050.95


Name
PRAMOD HEGGERI










Statement Summary
Previous Balance Rs. 61.32
Purchase and other Charges Rs. 24, 706.63
Cash Advances Rs. 0.00
Payments and other credits Rs. 5, 717.00
Total Amount Due Rs. 19, 050.95



NOTE:The redeemed points include the actual redemptions (if any), the cash back adjustments and purchase reversals or cancellations.
Rewards Program
Opening Balance Earned during the month Redeemed during the month Closing Balance
594 0 0 594


Transaction Details :

Card Number : [protected] - PRAMOD HEGGERI DR
Date Ref. Number Transaction Details Transaction Amount
Domestic Transactions
02/07/2009 75105179184000016111052 YATRA.COM-INTERNET TXN Rs. 5, 717.00(CR)
01/07/2009 75176379183015799420893 Bharti Airtel Ltd.(MCHEK) Rs. 100.00(DR)
30/06/2009 75176379182015789851322 SPICEJET LIMITED Rs. 2, 908.00(DR)
25/06/2009 75176379176015449586159 Bharti Airtel Ltd.(MCHEK) Rs. 100.00(DR)
24/06/2009 75176379176015409733387 Indian Railways Catering Rs. 544.63(DR)
24/06/2009 75105179176000015769090 YATRA.COM-INTERNET TXN Rs. 5, 768.00(DR)
24/06/2009 75105179176000015781632 YATRA.COM-INTERNET TXN Rs. 5, 718.00(DR)
21/06/2009 75105179173000015663544 YATRA.COM-INTERNET TXN Rs. 9, 568.00(DR)





NOTE:
1. Unbilled transactions (those for which authorisation has been taken but have not yet been billed by the merchant) are not displayed here.

I have booked online a flight ticket on 13th june by yatra.com., my booking Ref .is EKV5YA, after payment made by me I could not found my PNR number neither my booked ticket status, my complain/request ID is 3908032

dear sir/madam
this is in reference to a ticket that was booked online by me through yatra online booking service.later my travelling plans changed and i got the ticket rebooked for 9th of june at the airport by paying an additional amount of rs 750.the ticket for 9th june was also cancelled. now the flight company's staff are telling me that this money will be refunded by yatra.and the yatra customer is telling that they cant do any thing for this.my details are
harsh gautam
[protected]
[protected]

Dear Sir/Ma'am

This is to complaint to you about the fraud made by Yatra S.C.O. 16-17, Sector 9 D, Madhya Marg, Chandigarh, for not refunding my money as promised by them after not taking its services.
They have been telling me to refund my money through cheque with in few days but later they kept posponding the dates and its been two months now they didnt refunded it yet.whenever i call them they give me another excuse or date.
The amount on them is Rs. 6, 300/- that i want as soon as possible.

I believe that complaining and seeking help from you will definately lead me to favourable action by refunding money.

Thanx & Regards
Ajay Guleria
[protected]