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Zefo Complaints & Reviews

www.gozefo.com
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Last updated Dec 26, 2023
Complaints 150
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8
Unresolved
142
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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S
suhani sapra
from Mumbai, Maharashtra
Jan 10, 2018
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wardrobe

Website: www.gozefo.com

Bought a wardrobe from zefo ORDER NO 122717 and within a month viewed few irregularities due to POOR QUALITY PARTICLE BOARD even PAPER used at few places. No wonder it had started giving us gaps, quirky drawers, irregular channels, pasting paper coming off, backside of the wardrobe was even falling off. Requested warranty service after lot of delay the carpenter finally was sent. He tried his best to fix the furniture but due to being of...
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K
Khushal Jogadia
from Mumbai, Maharashtra
Jan 4, 2018
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not providing solution of my product

Address: Bangalore, Karnataka
Website: www.gozefo.com

This is Khushal Jogadia here.
I ordered VU 40" full hd led tv from Gozefo and delivered faulty tv as tv bazels are loose.
After complaint they asked either to go for replacement or refund.
I opt for replacement and ordered LG 32" hd ready tv.
When I got delivery same day within hour I've send message to their Mumbai branch contact person Mr. Gurushant and ask for technician to check the tv. As there is yellow tint...
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M
Mohammad Murtaza Ali Siddiqui
from Delhi, Delhi
Oct 29, 2017
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purchasing furniture from store

Address: 560102
Website: www.gozefo.com

Trying to sell them furniture is like asking to get robbed. Offer price is very low, sales people aren't friendly or even sensible and their whole profit model lies in convincing unsuspecting sellers/customers to hand over more valuable goods at wayyyy below market rates. Sell to a friend, don't sell to them.

"there will be no negotiation, we will give price on the phone or you sell to whoever you want" - customer service rep...
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A
Aayushi Das
from Bengaluru, Karnataka
Oct 11, 2017
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extreme delay in product delivery

I had ordered a single bed on 3rd october, 2017. I was promised a delivery of the product by 6th october, 2017. But due to heavy rains that day and an odd delivery timing of around 10 pm, i had to postpone the delivery from that day to 8th october. I had received a call stating that my delivery slot will be from 1 - 3pm on 8th october. After speaking to the delivery boy at around 3 pm, i got to know that he has been assigned a slot of 3 -...
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H
Habib Mohammed
from Bengaluru, Karnataka
Aug 26, 2017
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worst commitment.

Address: Bangalore, Karnataka, 560033
Website: www.gozefo.com

I was about to sold my bed in zefo they told that they will send some one for pick up, one day the person came and told we will not be able to take it as your house is on 2nd floor when i connected to customer care this guy told that i stay in 4th floor which was not, he started arguing with me. At last the customer care told me that they will pick up my product after 2 days and again after two days when i called him he was telling he will...
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B
betu30072015
from Mumbai, Maharashtra
Aug 10, 2017
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lg 32 inch led tv refurbished product

Website: www.gozefo.com

I bought LG 32 inch LED TV refurbished product from zefo on 5th June 17 and the order number was 80997.After 1 month suddenly the video was not coming but audio was coming so I contacted to zefo and told them about this issue so they said that the technician will come and check but when the technician came he said that there is some internal issue which would be rectified in the service center only so they took the TV with him to service...
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S
Sandy Brahms
from Bengaluru, Karnataka
Aug 4, 2017
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hubble standing lamp

Address: 560064

The product was delivered to me and post a thorough inspection it revealed that the shade was bent at many places and the holder was also broken. The same has been brought to there notice through several phone calls but all i am told is an engineer will visit to chk what can be done but no one comes and i have to explain the same story to another customer care representative on the next day...
I want a replacement or the product should...
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Kanika Shivas Bhan
from Bengaluru, Karnataka
May 28, 2017
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Dining set

Address: 560049
Website: www.gozefo.com/bangalore

Shivas bhan
May 28, 10:38 AM IST

Hi Team,

Just had a conversation with one of your team members for the return of the product.

As the product images and description had not any of the damages we would like this product to be returned immediately.

I am attaching the images where the first image shows the leg is inclined and the other one shows how crack has been fixed using...
+1 photos
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D
Devendra Azad
from Noida, Uttar Pradesh
Mar 4, 2017
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Improper customer service leading to mental harassment

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.gozefo.com

I am complaining about this company named zefo (Gozefo). The purcase old furnitures. Now i have been calling the for last one week. The person named amit (Ph no-[protected]) he everyday assures you that he will pick up the product, even replies at 9 pm that he is coming but doesn't come. When i called him he started abusing me and also gave personal comments. This have lead to mental harresment and also waste of time. I want zefo to be heavily...
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M
manishgautam85
from Delhi, Delhi
Feb 23, 2017
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Golt delivery of the product with missing parts and not delivering the missing parts

Address: Gurgaon, Haryana, 110092
Website: www.gozefo.com

I have purchased a king size bed from zefo.com, which provides furniture and some household appliances online. I booked one king size bed from this online store, i received the delivery after a week (almost) of the booking. On delivery of the bed i received only the frames and the boxes of the bed. The ply was missing. The delivery person told that company has given these parts only.
I gave complaint for this, and since then i have...
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