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Zefo Complaints & Reviews

www.gozefo.com
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Last updated Dec 26, 2023
Complaints 150
Resolved
8
Unresolved
142
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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K
Kate Potts
Aug 14, 2020
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fridge and wardrobe

Address: Bangalore

I ordered a fridge on 27 july 2020 to be delivered to my new address (Moving house). It was delivered too early, i asked for a delay but was not possible, so it arrived before i could check the product within the 3 days.
I plugged in the fridge and it sounded like it worked. The next morning it was clear that the fridge was blowing hot air not cold. I contacted gozefo immediately via the only option - email. The fridge was sold to...
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Gowtham Konda
Aug 13, 2020
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Money Deducted on online shopping - No confirmation on the product delivery

Address: Bangalore

Hi

I have purchased the product through the Gozefo app on "10 Aug 2020 12:05 AM" and made the online payment of "". Till today we have raised complaints on email, official Facebook page, and there are no customer care numbers.

We haven't received any response from Gozefo. When we made the online payment we didn't receive any information on the order.

UPI Transaction ID:[protected]
Gozefo...
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B
Bikashsahu
Aug 10, 2020
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Service and the product

I have raised an complain more than a month ago, it’s been taken by them for a repair and it’s more than month now it’s not been delivered back i am not getting any proper response like when the sofa will be delivered....
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R
rhythmsanna
Aug 8, 2020
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LED 32 ''

Address: 46C ,JG-3, Vikas Puri

Plz call me..
Reagrds
Radesh bhandari
[protected]...
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R
rhythmsanna
Aug 7, 2020
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LED 32 ''

Address: 46C ,JG-3, Vikas Puri

Plz chk the attachment i am already 4/5 time send the mail for my tv pl do need full
Radesh bhandari
Wz6 kesho pur vikas puri
New delhi -110018...
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R
rhythmsanna
Aug 7, 2020
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LED 32 ''

Address: 46C ,JG-3, Vikas Puri

Plz contact to me or send the contact no

Radesh bhandari
[protected]...
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R
rhythmsanna
Aug 7, 2020
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LED 32 ''

Dear sir
Last 15 /20 days back your tecnican team will collect my tv now till date will not recive the tv..

Plz do need full
Thanks & regards
Radesh bhandari
[protected]...
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D
Debasmita28
Aug 7, 2020
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Installation not completed + Horrible customer service

This is a complaint regarding an order placed with gozefo.com (Order confirmation # 319844).

I bought a wardrobe on the 30th of july, that was supposed to be delivered and installed by 5th august, 2020. While the parts were delivered pronto, there has been radio silence from the team up with regards to installation until yesterday, that too it was in response to an email i sent. The reply was also vague with no clarity on the...
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R
rhythmsanna
Aug 6, 2020
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LED 32 ''

Address: wz 6 kesho pur vikas puri

Dear sir

Sir yours guys last 15/20 days back collect my led tv 32' for replace the tv now till date no any update right now plz do need full..

Thanks

Radesh bhandari

Vikas puri...
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G
Ganesh Shashikant Kadam
Jul 28, 2020
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tv replacement

Address: Sreenath complex

I have raised the complain about tv replacement in march

There is no responce from team abt replacement after long time someone has come for visit he cheakd and tell us wil replace the tv after that i was waiting the just give me promis after two days wil come 2 month happned same think now i received mail like ur expired failed

What is this i want my tv replacement any how other wise we will go social media...
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A
anup suvarna
from Delhi, Delhi
Jul 21, 2020
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order not delivered - order number-318027

I had ordered for a sofa on 7th july. And i have never heard from them at all. At the time of ordering people were responding very quickly. Even calling back for queries. It was supposed to be delivered within 4 days as shown on the site. Later it was updated that it will be delivered within 10 working days. No reply what so ever from them till now. Not even for the mails.
I see many have the same complaints here. I will be going on...
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P.Nagaraj Balasharma
Jun 16, 2020
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My Refund amount not credited

Address: 2nd Floor, PVS Buildings Banaswadi, Gopal Reddy Layout, Annaiah Reddy Layout, Banaswadi, Bengaluru, Karnataka 560043, Landmark - Beside Brindavan Furniture

Hi team, i had purchased sofa set in zefo by quicker bazaar. I have sell the same sofa to zefo and they took that sofa from my home on 5 june 2020. But i haven't receive any refund yet. And even no proper response form them whenever i try to reach customer care number its saying to write mail then what is the use of that number. These people are doing fraud and treating consumers like dogs. Please some one help me here. That selling id is...
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C
cisco.abhi
Jun 7, 2020
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non delivery of sony srs-xb31 portable bluetooth speaker" (order id is 315231)

Address: gozefo.com
Website: www.gozefo.com

Respected sir/mam,

I have ordered "sony srs-xb31 portable bluetooth speaker" (Order id is 315231) on www.Gozefo.com on dated 2-may-20, of inr 6, 999. I have tried reaching gozefo customer care and wrote multiple emails to followup for the delivery, but it is now loo long and delayed a lot. I am not getting my order delivered neither i am getting my refund back.

Gozefo customer care email id: [protected]@gozefo.combr...
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S
Shrey Mehrotra
from Bengaluru, Karnataka
Apr 29, 2020
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refund of order #313960

Address: 2nd Floor, PVS Buildings, Gopal Reddy Layout, Annaiah Reddy Layout, Banaswadi, Bengaluru, Karnataka 560043
Website: www.gozefo.com

I have returned products worth ₹28000 on 15th of march to zefo. I have followed up with them regarding the refund via email [protected]@gozefo.com where they again asked for my bank account details though i shared the same thrice soon after returning the product. It has been more than 1.5 months and there is no update regarding the refund. Since last 10 days they have stopped replying to the emails as well. Kindly let me know the correct forum...
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A
Abhitosh Daw
from Bengaluru, Karnataka
Mar 23, 2020
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clueless irresponsible helpline and logistics

Ordered a sofa. Till next 15dates no one contacted (No mail call or sms). The whatsapp number to connect to helpline is useless. They say they will call back in 2 hrs but they don’t even after 2 weeks. The helpline folks are arrogant, clueless about order tracking and confidently say “we don’t have further details and cannot promise a delivery date”. I was forced to cancel the order after finally i managed to talk to them over phone...
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S
Shova Sethi
from Bengaluru, Karnataka
Mar 9, 2020
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not refunding money

Address: marathahalli,, Bangalore, Karnataka, 560037
Website: www.gozefo.com

Gozefo now cheating with costumers. Upon agreement and inspection, i had returned an appliance to zefo they send me two sell id one is (Sell id - 887559) another one is (Sell id - 890575). The item was picked up on 1st march, 2020. The pickup guy initiated payment and told the amount will reach by evening. Today is 9th march, and i am still mailing for refund. 1st the send one link to provide account details but after waiting 3 days i did...
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Gujjula Paramesh
from Bengaluru, Karnataka
Mar 6, 2020
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delivered macbook pro has different configuration

Website: www.gozefo.com/bangalore/product/apple-15.4-inch-macbook-pro-a1398-(mid-2014)-(core-i7,-7th-gen,-16-

I have ordered for a i7 7th gen macbook pro laptop. I recieved i7 4th gen. The quikrr assured person has assured me via whatsapp/call saying it is i7 7th gen. Their ad still showing i7 7th gen.

https://www.gozefo.com/bangalore/product/apple-15.4-inch-macbook-pro-a1398-(mid-...⇄ -7th-gen, -16-gb-ram, -512-gb-ssd)-268380

I have called them many times (Their customer care number will say we will call...
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R
Rajeswar k
Feb 5, 2020
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sold product but didn't receive money

Address: 191 A, Shed 3, Bommasandra, Left before D Mart, bangalore, 560099
Website: www.gozefo.com

Gozefo has became fraudulent company.

Upon agreement and inspection, i have sold a furniture to zefo (Pickup id -. The item was picked up on 29th jan, 2020. The pickup guy initiated payment and told the amount will reach by evening.

Today is 5th feb, and i am still literally begging to initiate the payment. It is a clear case of cheating and fraudulent activity....
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V
Venkata Naga Raju
from Hyderabad, Telangana
Dec 22, 2019
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defective washing machine delivered and no proper response from customer service

Address: Hyderabad, Andhra Pradesh, 500018

I have got the washing machine on 19th dec 2019 morning. The machine's drum is tilted towards one end, seems it is misaligned.
I have been raising to customer service since that day but the only response i receive is "the status is not yet updated, please reach out to customer care tomorrow".
I have raised a complaint via email and have been calling from 4 days but there is no proper update from the customer service....
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lucky99man
from Bengaluru, Karnataka
Nov 20, 2019
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zefo (gozefo) defective products, fake guaranteed buyback promise

Address: Mumbai City, Maharashtra, 400059

I purchased a king size bed from zefo. The description was that it's unboxed and had minor defects. They also promised buyback. After 4 months i had to relocate and as i didn't want to carry it i planned to sell it back to them. The person who came to collect the bed rejected the claim stating it was damaged and they will discard it in scrap. Most of the damage was caused during installation and the person who was dismantling caused more...
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