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Zefo Complaints & Reviews

www.gozefo.com

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Last updated Dec 26, 2023

Complaints 150

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8

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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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I have ordered wardrobe 2weeks ago. No update

zefo-installation and delivery and no installation, horrible experience

Installation not completed + Horrible customer service

not refunding money

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Order ID is 341435

Not able to buy products from the site

Folding dining table

Fully damaged goods delivered

Sofa delivery not scheduled for weeks

nikhil plappally

Installation not completed + Horrible customer service

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faulty product delivered and customer care not responding for resolving or returning

Zefo reviews & complaints page 7

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Website: www.gozefo.com/bangalore

I have sold my product to GoZefo and they have credited that money to my Zefowallet instead of transffering to Bank Account. That time Zefo people said, sir this money you can use any time and validity was showing up to March 2021. Sudenly now they have expired my balance in wallet and its suprised to see that.
This is to inform you that this wallet money is mine as i sold my product to GoZefo, how they can do like this. If it is...

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Address: 400612

Website: WWW.gozefo.com/mumbai

I have purchased sofa cum bed online on gozefo site dtd. 03.10.2018 and paid the rs. 8898 via paytm. The sofa was too big and was not entering in my building thats why gozefo deliveryman returned with sofa on 05.10.2018 and said to me that your amount will be refunded soon in 3-4 days. But 7-8 days has been passed and i did not get any refund from gozefo. Please release my amount as soon as possible....

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Address: New Delhi, Delhi, 110086

Website: www.gozefo.com

Hi team,

I have bought dining table from gazebo from brand new category by paying 1000 rs extra but i have received used/damaged product (Ref pictures). Instead of replacing i was forced to place a new order & assured they will double check the material before delivery. 2nd time again they polished same table and delivered at my home. Again they are not replacing and forcing me to place new order and there is no corporation...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I purchased iron bed from zefo that product is so pathetic. This product delivered & installed by your executive mr. Rahul singh. Yesterday we purchased mattress for this bed & fixed it when we used this bed all nuts got loose & bed has flat. I do not want this kind of product. Very embarrassing moment in front of guest. I need my amount totally refund with penalty which i suffered by you....

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Website: Gozefo.com

They first ask us to send images... Agree to a price... Asked me for my bank details beforehand.. Then the person who comes for pick up is highly unprofessional.. Rejected the product sayin it is used and cushion in sinked in a bit... Wat do u expect from a used furniture.. Then u should buy a new furniture and then sell it.. They ask you to empty and clean the product for them to come and pick up and when the seller makes all the effort...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.gozefo.com

Bunch of crooks! Cannot deliver but can only fool customers by showing rental partner as rentomojo. Do not understand that a customer will not suffer because neither them nor rentomojo takes ownership of the products.
I ordered 4 items, built my cart over a period of 2 months, waited for the perfect matches for my house, waited for the prices to come down and finally placed an order. Paid advance. It has been a pain being the ping pong...

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Address: 400068

Website: [email protected]

Myself shivkumar upadhyay one of the special customer o[censored]r company i had buyed a sansui tv but it not working properly first time u had given me service but next time same thing happend so i request u that i want a replacement of tv i can't handle this situation again and again
My order number is 168437
Product is sansui 32 inch hd ready led tv
So pls accept my request...

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Website: Gozefo

Hi

This is to inform you that i have purchased online tv from gozefo site, i ordered online and cost of that tv was 27849. As per your yesterday email extra discount has been applied while delivery as exchange tv was been rejected (After applying coupon:10%)-final amount to be paid after applying the discount - was 25740 but that person, didn’t disclose anything about it., nighter given any proff. Only one invice, r
Inboxbr...

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Address: 560102

Website: Gozefo.com

These guys are so fraud.

We count on these guys to pick up items on time. They just keep you hanging.
I needed to sell some items before vacating the flat.
Scheduled a pick up with these guys.
These guys keep delaying the pickup. Now i have to move but these items are still in the flat.
Because of gozefo i now have to move these items as well with me, which is gonna cost me extra money. And the...

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I purchased an ac on the emi basis and the approval was done. I paid extra 300for the next day delivery but after 5 days also i dint get a message or update. The emi has already started even after 5 days the product is not delivered. They give some persons number and if we call they block our numbers. This is a totally fraud company please don’t buy any stuff...

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Address: Bangalore, Karnataka, 560043

Purchased products from gozefo on 12/6. Called couple of times to customer care for delivery call. Since than more than 48hrs but no call yet. They are not able to resolve issue for faster delivery... Supposed to get call yesterday but again customer care representative confirmed till evening i will get call where their site confirms call within 33 hrs.

This is second time i purchased products and having issues with delivery....

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Address: Bangalore, Karnataka, 560100

Website: www.gozefo.com

Its only when you completed the full cycle of purchase with this pathetic company you will know that you have been fooled.. They promise easy return... There products are so cheap... Old repaired stuff fixed to a state that you may buy... And then when you want to use promised buy back and get the money back... They'll send some rowdys and will somehow deny to take their product back.
I bought so called unboxed sofa from them.. It...

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Address: Bangalore, Karnataka, 560048

Website: www.gozefo.com

Zefo team has the worst customer service, they do not reply to the email for 10-15 days, i escalated the email multiple times to there department, no one responds on it. They only reply once we tweet on twiter and that too after 3-4 days, they have stated in there email that there escalation process replies within 24-48 hours, but it is not true. They are not able to address the querry and guide the customer correctly.

I am...

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Address: 1st sector, Hsr layout, Bangalore, Karnataka, 560036

I purchased google pixel paying 30000 and now the phone isnt working well, one day suddenly my phone freezed it started restarting on its own and sometimes it didnot get on and no calls can be picked or made neither can I hear anything in this phone hardly been 9 months since I purchased this phone and the phone hangs frequently, gives slow response and sometimes after restart takes hours to be on. And now it's even more worse it's...

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Address: 560075

Had bought items under buyback guarantee and now is declining from taking them back. Continuous call and mails are to no avail. Non-responsive and irresponsible behaviour. Calling in to their customer care number also provides no solution. The agents are worthless and even the managers are not ready to take any action. Need to escalate this issue. Please help....

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Address: 500082

Website: www.gozefo.com

I have ordered for 1 "table" and 1 "chair".
Order id: 182906

The table is damaged and i am requesting for installation and repair of the table from the moment is arrived at my home. I called zefo customer care enormous number of times. Still nobody called or came for assistance, not even a call from them. All i am getting a date to resolve the issue. I request for return of the order and i do not even know if the complaint/requests...

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Address: 122101

Website: www.gozefo.com

It is really unpleasant experience with zefo.
I sold my samsung refrigerator to zefo and ask them to transfer my money to my bank account.in spite of raising complain and writing so many mails, these people are not responding. Till date they have not transfer money to my account.
And i[censored] call to their customer care team, they simply said, "i'll call u in 30 minutes" but nobody calls.
My complain id is [ #35604 ]...

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Address: Bangalore, Karnataka, 560102

I purchased coffee table from zefo couple of months back but money has not been refunded back but it was promised that refund will not take more than a week. I have tried reaching customer care n number of time but no response at all. Somehow managed to speak to city head, instead of solving my problem his concern was to know how did i get his number. Refund service is very very bad in zefo, if you are the one who has bought product and waiting...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.gozefo.com/ncr?ref=ad&marketingid=true&gclid=Cj0KCQjw4_zVBRDVARIsAFNI9eB_TGJXLPEHcuX3XJj

I purchased a lg 43 inch smart led tv from gozefo store at 3rd floor, a block, dlf phase 1, sector 28, jmd regent arcade, mehrauli-gurgaon road on 11th march 2018. The tv was delivered to me on 21st march. During the time of purchase the seller promised me that the tv is in fantastic condition, only there are few scratches on the body as it is a factory second. I had asked the store manager if there are any technical faults, which inturn...

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Address: Bangalore, Karnataka

Website: Gozefo.com

I have to admit shooting myself in the foot. Despite reading a complaint about how bad the process of sale to gozefo by a customer few months back, i chose to ignore and went ahead placing a request and realized they are not committed to the process they mention and it is a mere eyewash and giving ridiculous explanation for quote estimation even without appropriate examination. People buying second hand from them are even worse off, thinking...

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