Zomato App — not refunding

Address: Kukatpally, Hyderabad, Telangana, 500090

Hi sir, I ordered food in zomato on 4-3-2019. After waiting 1 hour they cancelled my order without reason. When I ask them, help care executive said there was no delivery boy so the order had been cancelled and your amount will be refunded soon. I did not get money and when I pinged again The second executive said I was not at address and the amount won't be refunded. Again I pinged them, The third executive said my phone was not reachable so money won't be refunded. Now other executive is saying that I cancelled the order. Please don't play with us and our feelings and our time. I asked them phone number many times but even they do not have. The help care agent clearly said we are not having any contact number. I requested many times to arrange a call with delivery boy. But they don't want to arrange that. I strongly believe that the delivery boy did not come to the address even I mentioned the clear address and I was there with my family. We we're all waiting for order and I was active in their app as well. Nobody came to the given address which I got so many orders to the same. I did not get any calls as well. Please take a proper action on these kind of organizations and save public from these kind of money eaters.
Please revert back on mail. I can provide all the proofs as well.
Thanks & Regards,
Lal Ahmad