Zomato App — Refund not done

I ordered a 1 kg black forest cake from zomato on 3 rd may 2021 from stick bakes and cakes in indrapuram, gaziabad order ID-[protected] worth rupees 565 after applying a 100 rs coupon, The amount was debited from my sbi account but later the order was rejected from there side due to some machine issue in the particular bakery, and I got the message that sooner my refund will be credit in my respective account in 4- 5 working days. But now it's been more than 15 days, I didn't not receive my money. Also I have send numerous no of email complain to zomato but there is no result.
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