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Updated: Nov 13, 2025
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B
BhagyashreeRB
from Mumbai, Maharashtra
Oct 7, 2018
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Address: Thane, Maharashtra, 421202

I have ordered veg. Handi n dal khichdi from modern kitchen, dombivli. The payment deducted from debit card ending 3679 (₹200) but order not placed with modern kitchen. Order no. Is zomato 1167959. Please arrange refund for the payment i have done. What kind of service you are providing as there not a single number which is operational and on zomato app also there is no customer care or helpline number available for customers to complain or get help. Very pathetic service...
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    A
    Arvinder Singh Dhingra
    from Jalandhar, Punjab
    Oct 7, 2018
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    Address: Ludhiana, Punjab, 141012

    I had ordered food from cafe carolina in ludhiana. On enquiring the status i am being told that they have payment issues with your company so they are not taking prepaid orders. Is this the way you people work? This is highly uncalled for way of functioning. The person at the said restaurant used the choicest of language for you people. It is your internal matter and customers are being harrassed for no fault od theirs. Sort out your issues.
    Zomato customer support has been notified about the posted complaint.
    Oct 07, 2018
    Updated by Arvinder Singh Dhingra     No response from the said company. Call me at [protected]
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      S
      Shah Rukh Huz Zayn
      from Chennai, Tamil Nadu
      Oct 7, 2018
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      Address: 600073
      Website: www.zomato.com/chennai

      I had placed an order for kulfi at lassi shop in selaiyur, chennai. I applied the code save50 the offer was valid so i did the card payment. The money was deducted as i got a message from the bank. Zomato's app said that 502 gateway not found.. I don't know what that means.. But my order was not placed.. I have lost my money.. Zomato's service is bad and not reliable.. I will escalate this if due consideration is not given to my complaint.
      +1 photos
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        A
        Ashanmathi Ashanmath
        from Ernakulam, Kerala
        Oct 7, 2018
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        Resolved

        Address: Chennai, Tamil Nadu, 600014

        I placed an order on magic pan from pizza hut in zomato for 250 my money got deducted but my order is not placed it's very worse that they r not responding and their customer care number is not responding i've been waiting for 1 hour very worse what should i do plss help
        The payment is showing incomplete but money is deducted and i checked my balance it's deducted worse thing is i'm hungry and i also lost money is there anything else that i can do plss help
        Jun 7, 2019
        Complaint marked as Resolved 
        Zomato customer support has been notified about the posted complaint.
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          J
          Jerin lal
          from Kollam, Kerala
          Oct 7, 2018
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          Address: Ernakulam, Kerala, 688022

          I had placed order in dominos... Due to 502 payment gateway error of yours and the payment is not gone to restaurant but money debited from zomato
          Order: [protected]
          Order:[protected]
          City : kochi
          Dominos ravipuram (But was placed in edapally)
          Contact no : [protected]
          Alternate :[protected]
          Card name holder : jerin lal
          +1 photos
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          Oct 07, 2018
          Updated by Jerin lal           I will escalate this if refund would not be done asap...email I'd: [protected]@gmail.com
          Rs.268 Is deducted twice. I need my money back...order number is placed in the complaint already..city :kochi
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            S
            somu d
            from Bengaluru, Karnataka
            Oct 7, 2018
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            money deducted but order not accepted

            I had placed an order for chicken biryani at zomato's sunday offer. I applied the code save50 the offer was valid, paid through net banking. The money was deducted & got message from the bank. Zomato's app said that 502 gateway.. After that i cancelled my transaction but didnot get my money back.. Zomato's service is not responding. I will escalate this if due consideration is not given.
            Note : i don't have orderid to give you because...
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            V
            VARUN KESHARI
            from Indore, Madhya Pradesh
            Oct 7, 2018
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            Address: Indore, Madhya Pradesh, 452010

            Hi i have made an order and used save50 promocode. The payment was done via paytm and i have the receipt and order id for date 7th october 2018. The money was deducted as i got a message from the paytm. Zomato's app said that 502 gateway not found.. I don't know what that means.. But my order was not placed.. I have lost my money. Please help on the matter and refund the amount in my paytm wallet.
            +1 photos
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              D
              diveen
              from Channarayapatna, Karnataka
              Oct 7, 2018
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              I had ordered the above mentioned food using sun50 code.. The order has been not placed but the money has been deducted, i request you to refund the deducted amount orelse i'm gonna register a complaint on this. I had paid through paytm and im requesting you to refund to that account, and the zomato customer care is really worst and you have update or improvise it
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                P
                P. Koteshwar Rao
                from Anantapur, Andhra Pradesh
                Oct 7, 2018
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                Address: 500097
                Website: Zomoto.com

                Dear sir, i was ordered food in zomato on[protected] but my amount is deducted from account but my order not confirmed then i contact customer care they are telling like to meet your ordered restaurant but restaurant is 8 km from me. So i was approach the restaurant but they are telling like we don't know about your order. What can i do, please refund my amount.
                +7 photos
                Zomato customer support has been notified about the posted complaint.
                Oct 07, 2018
                Updated by P. Koteshwar Rao                 Till now no updates
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                  A
                  AmrenSahlehs
                  from Lucknow, Uttar Pradesh
                  Oct 7, 2018
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                  Address: 226020

                  I placed order money got deducted but no order placed. I received message on my mobile from my bank account money that was deducted. But on my app could not see any order. I want my money back.

                  Also would like beware people from zomata, they might lose their money it's not reliable.

                  Cannot rely on zomato! One word for all those think of ordering food on zomato.
                  Zomato customer support has been notified about the posted complaint.
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                    R
                    Ragini Choudhary
                    from Mumbai, Maharashtra
                    Oct 7, 2018
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                    I ordered using zomato app today i. E 7th october 2018. I ordered a subway sandwich. The money got deducted from my account but the order was not placed. The server showed 502 bad gateway. I lost my money
                    Below is the transaction id
                    You paid rs 111.75 via freecharge at zomato (Orderid ztd-18-b7141c32edcd2).

                    The customer care is not responding. Look into it or i will escalate it further
                    Zomato customer support has been notified about the posted complaint.
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                      V
                      vicky98621
                      Oct 7, 2018
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                      Address: New Delhi, Delhi, 110013

                      I had placed an order for cake at zomato's. I applied the code new50 the offer was valid... I did a card payment. The money was deducted as i got a message from the bank. Zomato's app said that 502 gateway not found.. I don't know what that means.. But my order was not placed.. I have lost my money.. Zomato's service is bad and not reliable.. I will escalate this if due consideration is not given to my complaint...
                      +1 photos
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                        R
                        Rabi Sahu
                        from Kolkata, West Bengal
                        Oct 7, 2018
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                        Address: 700156

                        I had made two payments of 42 and 50 today afternoon to place my order in zomato, however it was not placed and the money got deducted from my account. I want the total amount of 92 being refunded. It us really a very poor service of theirs. The order was not placed in the order history but still money got deducted. How is this possible, they should confirm the order first and then should deduct any money. Refund my money you people.
                        +1 photos
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                          M
                          mani1245
                          from Hyderabad, Telangana
                          Oct 7, 2018
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                          Address: Hyderabad, Andhra Pradesh, 500054

                          Order rejected by restaurant and amount not refunded..

                          Order no : [protected]

                          As zomato customer representative said my mobile number was not working so they won't initiate the money.. Actually at that time i have not received any calls from zomato and even i have make a call to zomato wallet they wasn't answer my call.. This was very bad to mintaning such service by zomato.

                          I need my money back..
                          Zomato customer support has been notified about the posted complaint.
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                            R
                            Rein
                            from Kasaragod, Kerala
                            Oct 7, 2018
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                            Address: Hyderabad, Andhra Pradesh, 500081
                            Website: Zomato

                            I had placed an order for chicken biryani at zomato's sunday offer. I applied the code sun50 the offer was valid... I did a card payment. The money was deducted as i got a message from the bank. Zomato's app said that 502 gateway not found.. I don't know what that means.. But my order was not placed.. I have lost my money.. Zomato's service is bad and not reliable.. I will escalate this if due consideration is not given to my complaint.
                            Zomato customer support has been notified about the posted complaint.
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                              A
                              AW Love Connector
                              from Savantvadi, Maharashtra
                              Oct 7, 2018
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                              Address: Pune, Maharashtra, 411045
                              Website: Zomato

                              I have selected the items of menu
                              I have selected a payment method
                              I have applied a promo code
                              But i have place the order this not place
                              Cancelled tranjection
                              But money is cut my account
                              Second time same process
                              150 is cut my account but got not cash back
                              Third class service of zomato
                              Very bad service
                              Please give me cash back
                              Of my money
                              Zomato customer support has been notified about the posted complaint.
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                                S
                                siddharth duge
                                from Mumbai, Maharashtra
                                Oct 7, 2018
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                                Address: 400066

                                Ztd18fe9bf01f395fa7f. Rs. 388 deducted from paytm. But transaction failed at zomato. Restaurant is saying they have not received order   replace all
                                Zomato customer support has been notified about the posted complaint.
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                                  M
                                  MD [email protected]
                                  from Hyderabad, Telangana
                                  Oct 7, 2018
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                                  Address: Hyderabad, Andhra Pradesh, 500003

                                  Dear sir.
                                  I m rizwan my mobile number [protected] i order food from zomato app from name azam hotel in secunderabad firstly it's show me to pay from paytm when i pay it automatically order has been cancelled and my money was debited from my account why the hell is this happening sir when i ask customer service there are telling there is a technical issue not a one person is responding correctly... I want my refund back.. Guys my suggestion for all you to don't pay them online or any paytm payment..
                                  Zomato customer support has been notified about the posted complaint.
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                                    R
                                    rajput8
                                    from Noida, Uttar Pradesh
                                    Oct 7, 2018
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                                    Address: Ghaziabad, Uttar Pradesh

                                    I tried placing an order of samosa from ghaziabad through zomato on 7th october but the order was not placed and showed failure. But the payment of rs130.00 has still got deducted "twice" from my account on trying the second time too. On trying to get in touch with the customer service no response whatsoever. Kindly look into the matter as soon as possible and refund my money rs260.00
                                    Zomato customer support has been notified about the posted complaint.
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                                      S
                                      sougan89
                                      from Mumbai, Maharashtra
                                      Oct 7, 2018
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                                      Address: Mumbai City, Maharashtra, 400095

                                      1) 1) i want my money back order id : [protected] hotel radhakrishna malad they accepted the order and lied that its on d way... But i never received d parcel... Hotel guy said we forgot cooking ur order. I need my money back
                                      2) i made two orders for 107.25 each through zomato frm pizza hut but the transaction got cancelled but my money got debited both the times i need my refund.
                                      +1 photos
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