Zomato Complaints & Reviews

Because of zomato my order has failed in my phone its displaying there is failed transactions and i have lost my 220/- plzz asap give my money 220 rs back zomato is becoming worst plzz don't take our middle class people's money 220/- rs give it back my phone no. From which i have order failed is [protected] email-id [protected]@gmail.com plzzz zomato give my money back

I had ordered a food from deccan house restaurant on[protected] afternoon but my order is not at all confirmed i paid my payment through net banking order is not confirmed payment money is debited from my account i report my problem no one is not responding i want my money back as soon as possible please contact me as soon as possible resolve my problem immediately

Sir

Two times i ordered from kfc, both time amount is deducted from my account, but i did not get any order. Please refund my amount of about 320, which is deducted on 6 and 7 october 2018, i ordered my food from zomato app

My email id rohitraman.[protected]@gmail.com. Please resolve my issue as soon as possible. I make an order from kfc but does not got any thing.

Zomato promised 50% off on the code sun50 today. I went to order a large hot chicken pizza from smokin grills in nagpur. First, they didn't accept my code even after i selected online payment through debit cards. They asked me to use save50 which has a lesser discount. Then after i placed my order and paid, rs. 361 was deducted from my bank account and i got a sms from the bank saying so. However, the order wasn't acknowledged by zomato and it isn't in my my orders tab. I called the restaurant asking if they have received such order and they said no. My order wasn't delivered to the restaurant even though i habe paid for it. The customer care isn't answering calls and the chat wait time has been on 1 minute since the last 30 minutes. I want answers and compensation.

Hi, i tried to order a meal through zomato at around 12:10 pm today but when i went to the payment option they said that there was a problem with it and the payment service was unavailable. So, my order was not confirmed but the order amount was deducted from my wallet. I sent a mail to wallet helpline saying it was a mistake but they want a confirmation from the app or dealer. I even called the restaurant owner to ask if an order was placed but they said that no such order was placed. I just want my money back nothing else.

Hi team,

I was trying to place an order through behrouze biryani which is costing 455 through zomato app. Payment has been done and money has been deducted. But order has not been placed. It showed time out error which is fraud because my money has been deducted. And i tried calling many customer care numbers of zomato but all the numbers says doesn't exist. This is really disappointing and i need refund asap. And i'm really serious about this.

I ordered two different parcels... Only one got delivered.. And for the other order the app was showing delivered... I tried to call.. But all the provided contact numbers were wrong... I tried chatting.. But after 15 mins they respond.. And they take another 30mins to get the problem.. And with out my consent or informing me they just initiated the refund process.. I waited 2 hours for that order... And it didn't get delivered.. And in return refund was initiated... Why did i had to wait for 2 hours... Who is going to pay for that... I want a proper answer for this...

I had ordered food from zomato from kasturi restaurant kolkata on 7th october but the order was not placed and it showed failure and yet rs. 287.50 was deducted twice from my account. I tried again and the same thing happened. I am frustrated with zomato as i had a similar problem and the order took very long to be delivered. Kindly refund my money rs. 575 as soon as possible.

Placed an order in kaaraikudi an amount of rs.130. Payment was made through online debit card citi union bank while making the payment amount was deducted from my account, i got sms (Savings no xxxxxxxx05 debited with inr 130.00 towards to ecom:[protected]zomato media private linoida upin: on 07-oct-2018.) but in zomato app it was showing payment incomplete., still now the amount is not credited. I want a proper answer when i will get my amount back. Food was not delivered.

I had ordered some food from cafe frespresso, patia, bhubaneshwar on 5th october '18. The zomato employee named biswajit rout delivered the food and i paid him in cash but he did not return the change at that time and promised to return in some time to give back the change.
I called him that night but he did not come. I even called him yesterday morning and he said he would come in some time and give me the change but he did not.
Today it's 7th october and i called him few moments ago but he does not pick up my call now.
This behaviour is really disappointing by zomato and they should really give employment to trustworthy people. It's not even so much about the money, he was rude as well and said it was my fault i did not provide him with change and that he was not a courier guy to keep change with him all the time.

I have ordered cake but the process was cancelled and the money still not refunded its almost more then a week my order id is[protected] i tried many time to zomato they asked me to mail at order zomato and then i tried to mail but still i dnt received the money is this the way zomato do to there custo. Er i m fadep of this plz solve ur problem and issue me my money back

Ordered food (Order number - [protected]) not delivered till more than two hours from time of ordering. No call or sms from zomato. I kept calling the delivery person. He didn't respond. Finally responded and quoted that order address is wrong. When i explained the address, he says that he is coming and then after some time cancels the order. Pre-payment was done through net-banking. Upon lodging complaint through customer service, no details of refund given and no complaint number given. Instead i get to hear from the customer service executive that i am facing inconvenience because of myself. Horrific experience. This company is looting the customers. Had i not made an pre-payment, they would have never cancelled the order without any intimation to me. Thugs operating here in the name of e-commerce. Even after a day, there is no response from zomato that why a pre-paid order was cancelled without any intimation to the customer.

I ordered ([protected]) food from zomato they delayed the order by 2hours after that i got a mail order delivered without even giving the food to me and their support doesn't even respond this a robbery they are doing they first take the amount and dont even bother to deliver not lisren to customer as their agenda is completed. Their registration should be suspended

I ordered one burger with french fries from smoque burger restaurant using zomato app. I paid full money. My expected food delivery time was 1.51am and its 02.20am, sill i haven't got my order.
I called them so many times but nobody answering the call. I want my money back with penalty. You waited a patient for long time without any prior notice. If you can't deliver order on time, you should not take it.
You people harrassed me mentally a lot.

I ordered food online from zomato at 12:20 am, which i should get in around 40-50 mins. That was not possible by zomato. And on top of it, when i called the restaurant they were ignorant towards the matter that it has been a long time since i placed my order.
I received my order at around 1:50 am, and that to wrong order. Not the one i ordered. Quality of food was third class, when i ate it, it was like as if prepared 2 days before. It was really ridiculous to be honest.

My order number id is [protected], sir, i had ordered chicken biryani from paradise restaurant this afternoon but biryani had very bad quality. I did not eat biryani, it was so bad that i ordered order from the regular paradise, but today is so bad quality, i never expect from paradise restaurant. Because paradise biryani is always love it but today so bad quality. I also talk to zomoto customer care after delivery but he not talk with restaurant he told me send a mail, so please sir concern my problem and please do something. Please take action my money is totally waste

I am a zomato gold user and my membership id is 693185 and it is valid upto 6th oct. 2019 but suddenly zomato disabled/blocked my account so that i cannot use my zomato gold membership i purchased gold membership at 1200 rupees on 6th october 2018 and there is no helpline number for zomato gold users or zomato users they are not responding for any calls and i also mailed to them on [protected]@zomato.com but there is no response regarding my issue and also chatted in zomato chat support but they are not giving proper reply to me and saying different different stories everyday i was mailing them from past 1day but no use, please help me

Few days ago i ordered from zomato and the food delivered to me was poorly packed and badly handled during delivery and hence got spilled pretty badly. I sent an email to zomato with pictures of my order to avail a refund. At first zomato refused the refund. The following day zomato blocked my account and has been unresponsive to my emails ever since. I requested a call back, and wrote numerous emails to which they have not responded. This is clearly a way for zomato to run away from paying me the refund.

Hi,

On 30th sep 2018 around 6pm my paytm account got charged by rs 162 for order id ztd1853e9ca36e698552.
This is a rogue order placed by some hacker using zomato account.
This order was unduly charged to my paytm account.
I have written 3 mails to zomato team, ad not even single one got responded.
Please can someone help this investigate.
I m sure zomato must hold all the relevant details around location of delivery of order, and hence person initiating internet fraud is easily traceable.
Thanks
Pawan kumar

Hi zomato, this is nandeesh here.
When i opened the zomato app today i received the message like this as below.

"online ordering services has been disabled to this account due to suspicious behaviour."

I think this has been done in error because i'm the regular customer to you and been ordering food for so many times.
I really appreciate your service towards the customers.
I do not follow or order food online from other apps except zomato.
I'm really upset for the account being blocked.
Please look at it once.
Hoping that my account will be able to order food soon.
Thank you.