Ecom Express Complaints & Reviews

My order no [protected], paid rs 1499, but received false material, I want refund my money back....

My order #[protected]
Yesterday I files a complaint for OFD since 13th Aug, and now they have marked my complaint as resolved and put it in RTO locked. Like what a lie is this? My 10 kgs order you simply playing with it ? Not once received a call. Deliver my product today or else I will go to police for your fraud. Shame on you! Your customer care number never respond. You don't let customer get to you and you put false remarks. Deliver...

Hi My AWB #[protected]
It was dispatched on 10th and has been in OFD status since 13th of August.
It daily says our for delivery but you guys never deliver. You guys don't pickup any call or no dot update. Please update me about my product, I have been waiting and trying to contact you in all possible manner but this is highly unprofessional of you.
Please deliver my product soon or else I will be needing to take help...

Please refund me 972rs...

The product that I had used is a very bad and poor quality product, it would be better if this product is returned as soon as possible because I do not want to complain to the company...

I've ordered some shoes parented by adidas through Ecom express, The've been stuck at delivery centre since 3 days when the expected delivery was on 3rd August 2023.I contacted both Ecom express and adidas through email and phone but There was no response from Ecom express and adidas said it would be delivered within 2 days but I still haven't got it.The adidas tracker says that it is in transit and the Ecom express tracker says it's in delivery...

I have returned below mentioned 3 products on 9th June:
1. M.A.C Longwear Tansfer Proof Lip Liner Pencil - Soar 1.45g Size 1-2 ML
2. Lemon & Pepper Gold Toned Solid Kitten Heels Size: 38
3. Voylla Cubic Zirconia-Studded & Beaded Jewellery Set Size: OneSize

But I didn't get refund of 2nd and 3rd items. I got messages from 2 companies Ecom Express and Ekart Logistics to return the product and I have returned...

No response no reply from Ecom express side. And very worst service in delivery. My product not yet delivered still I'm waiting.
AWB Number ( [protected] )...

I have placed an order on Nykaa with details being:-
Order ID: NYK[protected]
Order Placed On Monday, 24th Jul 2023
Delivery Partner: EcomExpress
AWB Number: [protected]
I was supposed to receive the order on 30th of July. I received another package that was supposed to be delivered on the same date via Delhivery but somehow Ecom didn’t deliver mine calling it an address issue. All the previous...

Hi Sir/Madam,
AwB[protected],
I ordered on 21st July 2023, and it was out for delivery on 28 July 2023, I called the delivery person, and he said will deliver after 7 pm, but no one came after that message came as the product was not delivered and tracked the parcel it showed as OFD lock applied. Since it was 5 days yet it shows the same. I have called Ecom Express which is in Palladam, Tamilnadu, not responding properly,...

An pickup request was raised by the seller,
as I was unavailable it got cancelled twice
Later their delivery agent came unofficially and complained regarding me not being available and finally picked up the product with out any pickup confirmation
After pickup the product has not reached the seller and now the seller is raising a re pickup with other company for the product which is handed over to Ecom express
Ecom...

I have contacted the delivery partner from Ecomex who was supposed to deliver my parcel today itself..But he was shouting at me stating that I will not deliver it today because it is your fault that you did not pick the phone to accept the parcel..delivery partner was very rude and unreasonable:(
This was the message I received:-
Dear Customer, Your order with AwB [protected] will be delivered today by our delivery agent [protected]....

I ordered a noise fit smart watch on 27th june and it was showing delivery expected my 6thjuly today is 27th july i haven't recieved my order please check this...

Dear Ecom Express Team,

I hope this email finds you well. I am writing to express my utmost disappointment with the recent experience I have had with your company's KYC service. My bank (ICICI) has entrusted your company with the task of conducting my KYC process, but the service I have received so far has been highly unprofessional and unsatisfactory.

On the 18th of this month[protected], I was initially asked...

AWB[protected] This shipment is in the ecomexpress delivery center in koyilandy, Kozhikode, kerala for the past 7 days. They are not attempting to call or deliver the same, they send message 'out for delivery' in the morning and 'couldn't contact customer' in the evening. Trier to contact them to know their location so as to go and collect for myself, but they won't attend the calls either. Give a solution please!!! Or they cancel the order...

Hi

I have placed order through Wow Skin Science app. My order got shipped by ecom express. My AWB no is WSSI113944 Now it is showing Shipment Lock by RTO.

Kindly check on that. Kindly resolve that issue and deliver my product as soon as possible. Thank you...

Not delivering product to customer... Making too much delay in delivery

Customer name - Anil
Tracking id - [protected]...

Absolute garbage service by ecomexpress I ordered books from pw awb [protected] its been 10 days since it reached delivery centre but i never delever when i call the delivery manager he is so rude never picks the call
i absolute hate it...

Tracking number: [protected] .

How you reschedule the delivery or undelivered without asking me any permission?.

Who is your branch manager?.

Kindly arrange a delivery within next 24 hours if failed so I have to proceed further action.

Now I'm coming to your customer support...! Why your helpline number there is no option to speak with support agent? Only your bot (IVR) speaking in...

Sir,
I ordered some products from nykaa on 8th july which had to delivered by ecom express but I didn't get my parcel yet and OFD lock applied on it
AWB Number-[protected]
Name on the parcel-Dilshan...