Ace2Three Complaints & Reviews

Hope you are doing good.

With reference to your query regarding the account "ihateyou1234", kindly be informed that the account "ihateyou1234" has been deactivated as duplicate of other Ace2three account and hence, you will not be able to login to this account anymore.

So we request you to continue with your primary account in which your kyc is verified.

In case if you have any concerns about accessing your primary account, please do get back to us from the registered email id of your primary account or You can also call us on our customer care number[protected] to discuss regarding the same.

Creating multiple accounts is against the policy of Ace2three, Please make sure that no duplicate accounts are created.
Please refer to the below link:https://www.A23.com/termsandconditions.html

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Hope you are doing good.

With reference to your query regarding the account "ihateyou1234", kindly be informed that the account "ihateyou1234" has been deactivated as duplicate of other Ace2three account and hence, you will not be able to login to this account anymore.

So we request you to continue with your primary account in which your kyc is verified.

In case if you have any concerns about accessing your primary account, please do get back to us from the registered email id of your primary account or You can also call us on our customer care number[protected] to discuss regarding the same.

Creating multiple accounts is against the policy of Ace2three, Please make sure that no duplicate accounts are created.
Please refer to the below link:https://www.A23.com/termsandconditions.html

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Greetings from Ace2three.

Its unfortunate to know you feel this way.

Referring to your query, we are sorry to inform you that we were unable to identify your Ace2three account with the given details. We request you to share your user id of Ace2three account or you can write us on [protected]@A23.com from your register email id. So that we can check and assist you further.

Should you require any further assistance, please email us to [protected]@A23.com.

Regards,
Team Ace2three.

Hope you are doing good.

Referring to your query regarding the redeem status and having checked your account we see that you have placed the redeem request of Rs.700 on 24-Apr-2021 which got processed on same day 24-Apr-2021 and would have credited to your bank account ( xxxxxx9201 ) by end of the day.

We kindly request you to check the latest bank statement. In case if the amount is not credited to your bank account then please get back to us with your bank statement from 24-Apr-2021 to till date so that we can check and assist further.

Please note whenever you place a redeem request, Your redeem will go under scan (Automated checks) and will be processed immediately if there is no unusual gameplay activity is identified, If any automated checks gets failed it would take one working day for manual checks and process redeem.

Once the redeem is approved from our end an automated SMS notification will be sent to your registered mobile number.The amount will be credited to your bank account in the next 4 hours post receiving the SMS.

Please note that manual redeems will not be processed on Second, Fourth Saturdays and on all Bank Holidays.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards,
Team Ace2Three.

Greetings from Ace2three.

Its unfortunate to know you feel this way.

Referring to your query, we are sorry to inform you that we were unable to identify your Ace2three account with the given details. We request you to share your user id of Ace2three account or you can write us on [protected]@A23.com from your register email id. So that we can check and assist you further.

Should you require any further assistance, please email us to [protected]@A23.com.

Regards,
Team Ace2three.

Hope you are doing good.

At the outset, we are sorry for the inconvenience caused.

Referring to your query regrading the Transaction of Rs 200/-, we see that you have initiated the purchase transaction of Rs 200/- on 16-Apr-2021 and the same was delayed and added to your Ace2three account on 17-Apr-2021.

In case, if there is any other amount which is debited from your bank account and not added to your real chips would be added to your Ace2Three account real chips within 3 hours (or) refunded back to your bank account from which you have made the purchase within 7-10 working days.

In-case, if you have not received the amount even after 7 working days, please do get back to us with the bank transaction statement from date of purchase to till date. So that we can check and assist you further.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards,
Team Ace2three.

Hope you are doing good.

At the outset, we are sorry for the inconvenience caused.

Referring to your query regrading the Transaction of Rs 200/-, we see that you have initiated the purchase transaction of Rs 200/- on 16-Apr-2021 and the same was delayed and added to your Ace2three account on 17-Apr-2021.

In case, if there is any other amount which is debited from your bank account and not added to your real chips would be added to your Ace2Three account real chips within 3 hours (or) refunded back to your bank account from which you have made the purchase within 7-10 working days.

In-case, if you have not received the amount even after 7 working days, please do get back to us with the bank transaction statement from date of purchase to till date. So that we can check and assist you further.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards,
Team Ace2three.

Greetings from Ace2three.

Its unfortunate to know you feel this way.

Referring to your query, we are sorry to inform you that we were unable to identify your Ace2three account with the given details. We request you to share your user id of Ace2three account or you can write us on [protected]@A23.com from your register email id. So that we can check and assist you further.

Kindly be informed that, we at Ace2Three ensure that all players get a fair platform to play.

Cards are distributed using a certified Random Number Generator software which cannot be modified or managed at any time by Ace2Three. We do not show partiality to any player. Once the deck is shuffled, it is set, and the order in which the cards are dealt cannot be changed. Random Number Generator software ensures that cards are completely random and doesn't favour any player over other players.

The software that shuffles and deals the cards cannot control who wins and loses the game. Wins / loses are based on your skills as a player and it doesn’t depend on the number of games you are playing. The games are in no way prefixed. Ace2Three is committed to provide its customers a safe and secure platform to play online rummy. Player Safety and trust are of paramount importance to us. A lot of measures are in place to make sure that players can enjoy fair gaming experience without worrying about any fraudulent behaviour.

Kindly refer the below link to know more about our game security,
https://www.a23.com/security.html

Should you require any further assistance, please email us to [protected]@A23.com.

Regards,
Team Ace2three.

Hope you are doing good.

Referring to your query regarding "Refer a Friend" bonus for referring "lightman123" and as per the telephonic conversation had with you today i.e., 09-Apr-2021, we hope your concern has been addressed.

For more details on "Refer a Friend", please visit - https://www.a23.com/referAndEarn.html

Should you require any further assistance, please email us to [protected]@a23.com.

Regards,
Team Acee2three.

Hope you are doing good.

Referring to your query regarding "Refer a Friend" bonus for referring "lightman123" and as per the telephonic conversation had with you today i.e., 09-Apr-2021, we hope your concern has been addressed.

For more details on "Refer a Friend", please visit - https://www.a23.com/referAndEarn.html

Should you require any further assistance, please email us to [protected]@a23.com.

Regards,
Team Acee2three.

Hope you are doing good.

With reference to your query regarding the account "bhushanhable", kindly be informed that the account "bhushanhable" has been deactivated as duplicate of other Ace2three account and hence, you will not be able to login to this account anymore.

So we request you to continue with your primary account in which your kyc is verified.

In case if you have any concerns about accessing your primary account, please do get back to us from the registered email id of your primary account or You can also call us on our customer care number[protected] to discuss regarding the same.

Creating multiple accounts is against the policy of Ace2three, Please make sure that no duplicate accounts are created.
Please refer to the below link:https://www.A23.com/termsandconditions.html

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Hope you are doing good.

With reference to your query regarding the account "bhushanhable", kindly be informed that the account "bhushanhable" has been deactivated as duplicate of other Ace2three account and hence, you will not be able to login to this account anymore.

So we request you to continue with your primary account in which your kyc is verified.

In case if you have any concerns about accessing your primary account, please do get back to us from the registered email id of your primary account or You can also call us on our customer care number[protected] to discuss regarding the same.

Creating multiple accounts is against the policy of Ace2three, Please make sure that no duplicate accounts are created.
Please refer to the below link:https://www.A23.com/termsandconditions.html

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Hope you are doing good.

With reference to your query regarding the account "bhushanhable", kindly be informed that the account "bhushanhable" has been deactivated as duplicate of other Ace2three account and hence, you will not be able to login to this account anymore.

So we request you to continue with your primary account in which your kyc is verified.

In case if you have any concerns about accessing your primary account, please do get back to us from the registered email id of your primary account or You can also call us on our customer care number[protected] to discuss regarding the same.

Creating multiple accounts is against the policy of Ace2three, Please make sure that no duplicate accounts are created.
Please refer to the below link:https://www.A23.com/termsandconditions.html

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Hope you are doing good.

With reference to your query regarding the account "bhushanhable", kindly be informed that the account "bhushanhable" has been deactivated as duplicate of other Ace2three account and hence, you will not be able to login to this account anymore.

So we request you to continue with your primary account in which your kyc is verified.

In case if you have any concerns about accessing your primary account, please do get back to us from the registered email id of your primary account or You can also call us on our customer care number[protected] to discuss regarding the same.

Creating multiple accounts is against the policy of Ace2three, Please make sure that no duplicate accounts are created.
Please refer to the below link:https://www.A23.com/termsandconditions.html

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Hope you are doing good.

At the outset, we are sorry for the inconvenience caused.

Referring to your query, we understand that you have made a purchase towards Ace2three and the amount was debited from your bank account but not added to Ace2three account real chips.

As already explained over the telephonic conversation on 08-Apr-2021, we have already raised a ticket to our concerned team to check the issue and we will get back to you in 7 to 10 working days. Also, we have already shared the ticket id to your registered email id. We request you to note the same from further reference.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards,
Team Acee2three.

Hope you are doing good.

At the outset, we are sorry for the inconvenience caused.

Referring to your query, we understand that you have made a purchase towards Ace2three and the amount was debited from your bank account but not added to Ace2three account real chips.

As already explained over the telephonic conversation on 08-Apr-2021, we have already raised a ticket to our concerned team to check the issue and we will get back to you in 7 to 10 working days. Also, we have already shared the ticket id to your registered email id. We request you to note the same from further reference.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards,
Team Acee2three.

Hope you are doing good.

At the outset, we are sorry for the inconvenience caused.

Referring to your query, we understand that you have made a purchase towards Ace2three and the amount was debited from your bank account but not added to Ace2three account real chips.

As already explained over the telephonic conversation on 08-Apr-2021, we have already raised a ticket to our concerned team to check the issue and we will get back to you in 7 to 10 working days. Also, we have already shared the ticket id to your registered email id. We request you to note the same from further reference.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards,
Team Acee2three.

Hope you are doing good.

At the outset, we are sorry for the inconvenience caused.

Referring to your e-mail, we understand that you have made a purchase towards Ace2three and the amount was debited from your bank account but not added to Ace2three account real chips.

As already explained over the telephonic conversation today i.e., 07-Apr-2021, the amount which is debited from your bank account and not added to your real chips would be added to your Ace2Three account real chips within 3 hours (or) refunded back to your bank account from which you have made the purchase within 7-10 working days.

In-case, if you have not received the amount even after 7 working days, please do get back to us with the bank transaction statement from date of purchase to till date. So that we can check and assist you further.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards,
Team Acee2three.

Hope you are doing good.

This email is to inform you that, you have been unregistered from the "Ace-qualifier" tourney (JB[protected], as we found discrepancies and unfair gaming activity in your account.

Kindly be informed that we at Ace2three aspire to provide a fair platform to play online rummy. We deployed multiple fraud protection measures to ensure that our players stay protected from on-table collusion frauds. Anti-fraud algorithms track every move during the game-play. (Selection of cards, discards, melds, shows) by every player on every table round the clock.

Players found colluding on a table by our fraud detection system are blocked further from taking a seat on the same table. Also, the company reserves the right to block any such accounts without any further settlements.

Should you require any further assistance, please email us at [protected]@A23.com.

Regards,
Team Ace2three.

Hi Ramana Sitari,

Greetings from Ace2three.

Its unfortunate to know you feel this way.

Referring to your query, we are sorry to inform you that we were unable to identify your Ace2three account with the given details. We request you to share your user id of Ace2three account or you can write us on [protected]@A23.com from your register email id. So that we can check and assist you further.

Kindly be informed that, we at Ace2Three ensure that all players get a fair platform to play.

Cards are distributed using a certified Random Number Generator software which cannot be modified or managed at any time by Ace2Three. We do not show partiality to any player. Once the deck is shuffled, it is set, and the order in which the cards are dealt cannot be changed. Random Number Generator software ensures that cards are completely random and doesn't favour any player over other players.

The software that shuffles and deals the cards cannot control who wins and loses the game. Wins / loses are based on your skills as a player and it doesn’t depend on the number of games you are playing. The games are in no way prefixed. Ace2Three is committed to provide its customers a safe and secure platform to play online rummy. Player Safety and trust are of paramount importance to us. A lot of measures are in place to make sure that players can enjoy fair gaming experience without worrying about any fraudulent behaviour.

Kindly refer the below link to know more about our game security,
https://www.a23.com/security.html

Should you require any further assistance, please email us to [protected]@A23.com.

Regards,
Team Ace2three.

Hi Ramana Sitari,

Greetings from Ace2three.

Its unfortunate to know you feel this way.

Referring to your query, we are sorry to inform you that we were unable to identify your Ace2three account with the given details. We request you to share your user id of Ace2three account or you can write us on [protected]@A23.com from your register email id. So that we can check and assist you further.

Kindly be informed that, we at Ace2Three ensure that all players get a fair platform to play.

Cards are distributed using a certified Random Number Generator software which cannot be modified or managed at any time by Ace2Three. We do not show partiality to any player. Once the deck is shuffled, it is set, and the order in which the cards are dealt cannot be changed. Random Number Generator software ensures that cards are completely random and doesn't favour any player over other players.

The software that shuffles and deals the cards cannot control who wins and loses the game. Wins / loses are based on your skills as a player and it doesn’t depend on the number of games you are playing. The games are in no way prefixed. Ace2Three is committed to provide its customers a safe and secure platform to play online rummy. Player Safety and trust are of paramount importance to us. A lot of measures are in place to make sure that players can enjoy fair gaming experience without worrying about any fraudulent behaviour.

Kindly refer the below link to know more about our game security,
https://www.a23.com/security.html

Should you require any further assistance, please email us to [protected]@A23.com.

Regards,
Team Ace2three.

Hi Ramana Sitari,

Greetings from Ace2three.

Its unfortunate to know you feel this way.

Referring to your query, we are sorry to inform you that we were unable to identify your Ace2three account with the given details. We request you to share your user id of Ace2three account or you can write us on [protected]@A23.com from your register email id. So that we can check and assist you further.

Kindly be informed that, we at Ace2Three ensure that all players get a fair platform to play.

Cards are distributed using a certified Random Number Generator software which cannot be modified or managed at any time by Ace2Three. We do not show partiality to any player. Once the deck is shuffled, it is set, and the order in which the cards are dealt cannot be changed. Random Number Generator software ensures that cards are completely random and doesn't favour any player over other players.

The software that shuffles and deals the cards cannot control who wins and loses the game. Wins / loses are based on your skills as a player and it doesn’t depend on the number of games you are playing. The games are in no way prefixed. Ace2Three is committed to provide its customers a safe and secure platform to play online rummy. Player Safety and trust are of paramount importance to us. A lot of measures are in place to make sure that players can enjoy fair gaming experience without worrying about any fraudulent behaviour.

Kindly refer the below link to know more about our game security,
https://www.a23.com/security.html

Should you require any further assistance, please email us to [protected]@A23.com.

Regards,
Team Ace2three.

Greetings from Ace2three.

With reference to your query about redeem status, Please be informed that the redeem of amount Rs 100/- requested on[protected] was approved and processed immediately to your Bank account on same day.

Please check your bank account statement for the same. Also, share the bank statement from your registered email id to [protected]@a23.com, in case if you did not receive the amount. So that, we can check and assist you accordingly.

Please note, whenever you place a redeem request, Your redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual game-play activity is identified.

Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.

Should you require any further assistance, please email us to [protected]@A23.com.

Regards,
Team Ace2three.

Greetings from Ace2three.

Its unfortunate to know you feel this way.

Referring to your query pertaining to Ace2three games and losses, we are unable to identify your Ace2three account with the information provided here. We request you to write us on [protected]@a23.com from your registered email id, so that we can check your account and assist you accordingly.

Should you require any further assistance, please email us to [protected]@A23.com.

Regards,
Team Ace2three.

Greetings from Ace2three.

Its unfortunate to hear that.

Referring to your query regarding the transcation Rs 10000/-, we were unable to identify your Ace2three account with the details provided here. We request you to write us in [protected]@a23.com from your registered email id. So that we can check and assist you further.

However, we understand that you have made a purchase towards Ace2three and the amount was debited from your bank account but not added to Ace2three account real chips.

The amount which is debited from your bank account and not added to your real chips would be added to your Ace2Three account real chips within 3 hours (or) refunded back to your bank account from which you have made the purchase within 7-10 working days.

Should you require any further assistance, please email us to [protected]@A23.com.

Regards,
Team Ace2three.

Hi Mr Prashant,

Greetings from Ace2three.

Its unfortunate to know you feel this way.

Your complaint has been forwarded to our customer support team and we will surely get back to you at the earliest.

For any further queries, please write us on [protected]@A23.com.

Regards,
Team Ace2three

Hope you are doing good.

Referring to your query we would like to inform you that, your account "kulk12345" on hold under duplicate account, as you already have another account in Ace2three.
You will not be able to access this account anymore. We suggest you to continue with your primary account.

Kindly do not create multiple accounts, as it is against our terms and conditions & fair play policy.

If you have any further queries/concerns, please email us at [protected]@a23.com

Hi dondk,

Greetings from A23

Referring to your query, we did not found any premium account in A23 with the given user id -dondk. We request you to write us on [protected]@a23.com from the registered email id, so that we can check and assist you further.

Should you require any further assistance, please email us to [protected]@A23.com.

Regards,
Team Ace2three.

Hi Kiran Kumar,

Greetings from A23.

At the outset we are sorry for the inconvenience caused.

Referring to your query pertaining to redeem transactions getting rejected, please be informed that we have tried to process your redeems but the same were rejected from your bank and we have successfully credited the amount back to your A23 account.

However we suggest you to check your UPI/VPA details properly and try to place redeem to your Bank account. Also, we suggest you to refer the email which we sent on your registered email id on 04-Jan-2021.

In case of any other concerns, we request you to write us on [protected]@a23.com from your registered email id. So that we can check and assist you accordingly.

Regards,
Team A23.