ACT Fibernet Complaints & Reviews

I made a payment of Rs.3403(Ref#:[protected] on 09-Dec-2022 for a
new connection.
This request didn't go through and I got the connection through
another application.
The refund issue is for ACT Prospect Connection[protected].

I am using ACT fibernet from past 10 years, but from 1 and half year i am not at all happy the way they are giving the service. Everytime i have recharged for almost 6 months in advance. But i am very unfortunate to say that every alternative days i have to register a complaint for internet not working and local techincal will solve the issue for temporary and they will ask for not opeing the ticket again and they will share their number. Next day again same procedure internet goes and i have to call the local person if he doesnt attend call for 3 times then i will reopen the ticket again. This has become routine from past 5 months. I am fed up and i want my money back. There are other services available at very affordable prices. No need to pay premium prices like ACT. I hope i am reaching ACT head or conerned person here, so that either they can give better service or refund me so that i can shift to other service soon. If i continue i am afraid whether i may loose my job. My name is Chetan and number is [protected]

I am a long time customer of Act fibernet since 2014. I am having the connection under customer id[protected] since 2018. When I upgraded to 400 Mbps plan semi annual since more than 2 years and subsequently when there was speed problem your technical people attending the fault never said that the router provided will not serve for 400 mpbs speed. My payments have been greedily accepted but i was having a lesser spprd router upto 250 mpbs. Today my renewal is due and in raising a complaint about speed they say the router needs to be changed and they want me to make the payment first. This is unreasonable as already you have been collecting wrongly excess amount. So kindly recredit the same and arrange for providing proper router failing which i shall be constrained to escalate the matter to National Consumer Forum.

I have stopped using ACT Fibernet due to very poor service and these guys are calling me non stop from various numbers. This is getting way too much now. Stop calling me from various numbers. Just Stop.

Issue Description
ACT Account Suspended Due To Non Payment Of Wrong Auto Generated Bill against Internal Router Shifting Request

Service Request
ACT Service Request - SR[protected] & SR[protected]

ACCOUNT No :[protected]

Despite two tickets raised with ACT, Email Followup and Customer Care Number Followup, they suspended my account

This has hampered my work

The ACT service request # SR[protected] raised for my account suspended before the payment due date. On 1/16/2023 observed that my ACT account was suspended and when i contacted customer support team, they mentioned to pay the outstanding bill amount to activate. But i have explained the due date was 1/22/2023 as per current invoice bill showing online and sent me through email and why should i have to make a payment before the due date...

Act is doing a scam in the name of inactivation of the account. Which was the period customer is not using any wifi. Even though in our next bill payment without any consent from customer they are charging for the inactivation period and in our next bill we can use for remaining after this cuttings. Which was a very big scam doing ACT company. I have explained everything to local team lead 9f act. Since they are not doing any because they know it is a scam.

I paid payment still showing your account is suspended.. Very pathetic experience in Hanamkonda, Telangana state..No proper employees training and this leads to cheap customer support.. They are behaviour as a 5th standard guy..If I don't get any resolution, will definitely go to customer court...

I paid payment still showing your account is suspended .. This is very pathetic & customer service is so waste here in Hanamkonda, Telangana state..No proper employees training this leads to cheap customer support.. like 5th standard they are behaving & mis behaviour with all customers ..Pls take serious action on this.. if not will go to customer court..You have to face severe consequences... If i get resolution in 2hours..

I have made the payment and I can see the payment history but still my account is suspended. Due amount is showing as 0 but my internet isn't working. Fix this as soon as possible.

We have taken the internet connection prepaid for a year.

During the process, they ask for an OTP for verification.

Sales guys include the plans which you never asked for.

Irrespective of a one-year prepaid subscription, you will get messages about existing service disconnection until you realise they are threatening you to pay for the unknown services.

Srinivas is the arrogant sales guy and a big cheater +[protected]. A big cyber scam. Just stay away from this company. Worst experience.

Go for a national brands.

Hi,

I have terminated my Act fibernet internet connection a few weeks back (17 Dec 2022).

It has been almost 3 weeks till now and I have called them multiple times to remove the box since I have some interior works to be done on my home. They just keep responding with the lame "high priority" and "soon be resolved" customer response template. But no action has been taken till now. It's like Act Fibernet is illegally having their property on my premises even after I have terminated their service with me.

I want that Junction Box to be removed from my premises immediately. I have no dues left and have all required documents and bills paid till the termination.

They were so fast when providing the new connection, not during removal though. Following are the account details.

Account id:[protected]
Complaint no: SR[protected]
Connection termination date: 17-Dec-22
Expected resolved date :18-Dec-22

Iam Rathinaraj from Kesavan Street, Madhavaram, Chennai. I am using your ACT network more than 1 year and I am being faced internet problem weekly twice which is approximately 8 days no net service in our Assisi Nagar Area in Madhavaram, Chennai-600060. I have raised complaints every time which are resolved after 4-6 hours, such as happening every week twice a day which has been affecting my routine work.
I have only your customer care number which has raised the complaint ticket but who will take this consistent issue for twice a week and who will provide our 8 days lost internet hour pay. Every month we are paying the bill on time otherwise you have cut the network connection. Hence How I can claim due to this inconsistent network availability.

I would like to inform you that I am measuring the internet unavailability time in day with your ticket proof and would like to know what way i can reclaim my hours otherwise I would take a legal action against ACT Network Services.

This is for your kind information to avoid frequent network problems in the daytime.

I applied for a new internet connection with ACT Fibernet Chennai and made a payment of Rs.3403(Transaction Ref#:[protected] on 09-Dec-2022. However I did not take the connection through this request, and the amount is not yet refunded back to me. I raised multiple complaints with them but did not get any response.

I bought a connection from ACT, with 3 months as it was mentioned that any time customer can move to safe custody and reconnect in a jify,
1. I decided to place it in safe custody in November.
2. But in December my connection was physically disconnected. On 19th December I placed a reconnection request via the app. But no reconnection was done till December 28th. So I decided to permanently disconnect it. I need to share this as a complaint to TRAI so that ACT doesn't promise reconnection in a jiffy and miss-sell their products. Please share the complaint number so that I can report this to TRAI else will share the ticket number from App as a complaint to TRAI to stop this misselling.
3. Secondly, Even after disconnection, i was charged on Jan 1st.
4. Thirdly, Even after creating a refund request, no refund has been made. Need to share all 3 complaints to TRAI. If no response is received for this complaint in a month, will any way report to TRAI and will send Legal notice.

I am totally disappointed by the service ACT Fibernet provides. Last 15 days the data was not working and I have raised complaint so many times, till now there was no response from their side. Their executives are very irresponsible and they don't know how to talk with the customers. Their people are ready to offer new connections and don't bother on existing connection. Monthly around 10 days their data not working and it shows their worst service. I am totally not satisfied your service and I need refund on the connection, but they fail to refund my money. I will disconnect from their service, because of very poor customer service in Chennai. Their customer care executive also not answering properly. I will legally send you a notice against them. Kindly people don't go with ACT in Chennai. They are the worst and very worst behavior

I am totally disappointed by the service ACT Fibernet provides. Last 15 days the data was not working and I have raised complaint so many times, till now there was no response from their side. Their executives are very irresponsible and they don't know how to talk with the customers. Their people are ready to offer new connections and don't bother on existing connection. Monthly around 10 days their data not working and it shows their worst service. I am totally not satisfied your service and I need refund on the connection, but they fail to refund my money. I will disconnect from their service, because of very poor customer service in Chennai. Their customer care executive also not answering properly. I will legally send you a notice against them. Kindly people don't go with ACT in Chennai. They are the worst and very worst behavior.

I used to pay 6 month once and the invoice provided does not have monthly break up. Normally any service provider gives monthly receipt so that it can be claimed at office, if required. I had raised request with customer care for monthly receipt for December 2022 billing cycle. The request is pending almost for a month. When I call customer care, they do not even speak to me.
1] Undue delay in response time
2] very poor customer care service (in bound voice call) they simply put the call on hold at the cost customer

Customer account :[protected]
Ticket closed as resolved with resolution: SR[protected]/SR[protected]/SR[protected]

As per my plan, the speed is supposed to be 80 mbps but the average speed is getting is between 13-17 mbps for download and 22-25 mbps for upload. This is way too slow than the actual speed that I'm paying for.

My work as well as other personal activities are getting because of this. Please look into this immediately.

Regards,
Nihal Ahamed R

SR[protected] .My internet has stopped working.Service rep is very irresponsible and it seems to be recurring every week.horrible exoerience