Adidas — shoes and lowers

Address: INDIRA PURAM, 201012

I purchased a lower from adidas and in less than 2 months, threads starting to pull out of the lower and logo started coming off. After making a complaint to adidas, i got another lower which was more expensive. It's less than a week and stitching ripped apart. Now that i'm travelling internationally, i can't return the product.

After making the complaint to customer care, they were like "we have noted your feedback, regret for the inconvenience caused to you and looking forward to serve you better in future. How could they expect me to waste my money on defective products in the name of brand.

This is happening second time. First it was with continental shoes 2 years back, paid almost inr 15000 for a pair. The lather patch on both shoes ripped and shoes were useless in less than 2 months. Then too i was travelling, so didn't raised the complaint. I thought of as a one time incident and convinced myself this won't happen again.

Now it is very frustrating, two defected products in a row in less than 3 months.
Was this information helpful?
No (0)
Yes (0)
 
1 Comment

Comments

It's so unprofessional on ur side... The shoes within 2 months has lost its grip on the road.
It became too slippery.

Waiting for your response

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Adidas
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    15%
    Complaints
    1046
    Pending
    0
    Resolved
    161
    Adidas Phone
    +91 12 4456 9100
    Adidas Address
    Unitech Commercial Tower-II 5th Floor, Sector-45, Block-B Greenwood City, Gurgaon, Haryana, India - 122001
    View all Adidas contact information