Adidas — wrong shoe size

I ordered a uk 8, fr 42, jp 265 shoe online, as i already have a uk 8, fr 42, jp 265 of adidas. When i received the shoe, it was much bigger than the uk 8 i already possess - on closer look, the only dimension that is not matching is us size - it is us 9.5 in the new shoe as opposed to 8.5 in my earlier shoe, for some inexplicable reason the company has decided to change us 8.5 to 9.5 while keeping all other country sizes the same. Why would 3 country sizes be the same and 1 different? Is that even logically possible that 3 other country sizes are now measuring differently because the company has decided what was us 8.5 earlier, is now 9.5? In opening the package, i accidentally cut the carton and now the company is not taking the shoe back. For a cardboard box, they are not taking a rs 7000/- shoe back, that is a wrong size due to company metric fault. How can uk 8 change in different shoe sizes? Their customer service helpline was totally unhelpful and kept saying "it is company policy". Is there no value for customer relationships for some company created policies? Are policies created for customers or against them? I don't know what to do with this giant-sized shoe that the company is refusing to take back.
Was this information helpful?
No (0)
Yes (0)
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Adidas
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    15%
    Complaints
    1046
    Pending
    0
    Resolved
    161
    Adidas Phone
    +91 12 4456 9100
    Adidas Address
    Unitech Commercial Tower-II 5th Floor, Sector-45, Block-B Greenwood City, Gurgaon, Haryana, India - 122001
    View all Adidas contact information