Airtel Complaints & Reviews

MY NAME IS SUDHIR JAIN...AND AM HAVING CONNECTIVITY PROBLEM AT MY WORKPLACE..BECAUSE OF WHICH I AM UNABLE TO USE PHONE AD INTERNET SERVICES...THERE IS ABOUT 25 POST PAID NO. OF AIRTEL IN OUR MARKET...HAVING THE SAME PROBLEM...WHEN I ASKED THE COUSTOMER CARE EXECTIVE...HETOLD ME THAT THEY WILL FIX A SIGNAL BOOSTER IN THERE TO REMOVE THE PROBLEM...BUT AFTER THAT THERE IS NO REPLY YET... ON AGAIN VISITING THE RELATIONSHIPCENTRE THEY TOLD ME TO HAVE A BILLING ATLEAST 75000 THEN ONLY THEY WILL PROVIDE THE BOOSTER...NOW I DONT KNOW WHAT TO DOO..MY MO0BILE NO. IS [protected]

hi,
thia is murugan. I am from kundrathur. yesterday only i we change the home kk-nagar into kundrathur.
but there(kundrathur) i am not able to recieve the tower. so not able to make calls, and incomeing calls etc., so please do any arrangements immedietly. i will hope you will resolve my problam as soon as possible.
thank you!
bye!
(my mobile number is [protected])
thanks and regards
murugan
aitel user

I want to tell complaint for bill, So tell me your e-mail address & details quickly.

pls send me my ebill password i forgt my password

DEAR SIR
As i have recevied the ebill on my email address but i cnt received the bill because i dnt hv the password . pls sms me as soon as possible

regards



sagar
[protected]

I forget my password of Airtel mobile bil

hi,
password for my ebill is very difficult to remeber by me. so kindly give any solution to change my password by me. Is there any steps for that? Please do the needful as soon as possible.

Thanks in advance.

Sujatha.

DEAR SIR
As i have recevied the ebill on my email address but i cnt received the bill because i dnt hv the password . pls sms me as soon as possible

regards

MANJIT SINGH

[protected]

I forget my password of ebill. [protected]@gmail.com

I forget my password of ebill. plz send early its urjent

121

i am siva prasad.. i received pdf file of my call list..it asking password to open..plaese tell me how to get the password..am fed up calling to customer care ..my id is [protected]@gmail.com

my number is [protected]

[protected] my balance

AIRTEL - Pathetic customer Service !!!

This is one sick and tired customer of Bharti Airtel - This company who claims to be India's leading telecom company today made me belive that Airtel is worst then any Govt office !!!

I would like bring some unknown facts to you not sure who's gonna read my email. I have been following up with Airtel Postpaid GPRS team on activation of my 3G iphone data plan for my iphone . I was told today morning that sunday evening my GPRS got activated though I am still not able to use my mobile internet service despite of the fact I have made close to 30 to 40 calls to Airtel GPRS technical team . Whom so ever you get in touch with they are hardly aware of technical aspects and they put you on hold and keep guessing as to what they have to guide me to get my GPRS active . Every second person I spoke with told me same old stuff what I use to hear from the last customer care executive told me.when I told them I have gone through these steps they will try to get innovative and suggest me something which is way off . One of the executive told me to check my Airplane mode I told him I am at home not at the airport.


End of the day people sitting in your technical team hardly know there job or have right business accumen . Finally I was told to visit Sahara Mall, gurgaon Airtel center where Again I spend close to one hour and nothing came out fruitful and I was told to get this service de activated . My question here is do you really expect your customer to run after Airtel people like crazy and then you get this advice we can't help it get it deactivated . I was told it takes 4-6 hours to get your GPRS activated and I was told wait for a week. I was also told no issues in my iphone or sim card I am using still they are not ready to help me out

I think Airtel is up to close there shop soon if they are providing pathetic services like this.

application for the cancellation of internet and landline connection

Respected sir/madam,

This is to certify that my phone number is [protected] and account number is 14726690.I made many requests for the cancellation of this phone and internet from 4 May onwards whose datewise reference numbers are as follows:678647(4 May),[protected] May),[protected] May),[protected] May), 76768456, 76945396, 19714680, 678647(internet cancellation), 689186(landline cancellation), 8877845, 1991182, 678647.Inspite of all the requests they are not cancelling my phone and internet connection and everytime they says that your internet is going to be cancelled within seven days and whole month passby in this way.During the time of cancellation procedure ther were several phones from airtel side and they just starts telling about their low rental plans instead of listening my request for the cancellation of phone and internet.Instead of cancellation they are just giving bill every month which is of no use at all.I request you to please cancel my phone and internet connection as soon as possible.
Thanking you,

Sujeet Kumar Verma
I-68, Alpha-II
Greater Noida
Mob.-[protected]

For The Disconnection Of Telephone No:[protected]

Dear Airtel Customer Care,

My Name is Ramu chauhan I put a request for Activation of GPRS on my Airtel no that is [protected]. Request date was May 072008 And time was 6:26 Pm. As per the Customer Care Agent Mr. Sayyed, Raza I have to send ANOP to 121 and your GPRS or NOP service will activated within 4 hours. Within the second i have forwarded the SMS to 121.But After 18 Hours or so on i have not recieved any confirmation on the service as well on the setting for GPRS. After that i was trying to contact Airtel customer care for 4 hours but it connect me to my last payment details the movement i press further any button call get disconnected.
My concern is this if your Airtel is not able to delivery the request within the mentioned time why you always customer for 4 hours details. Are you playing with the people sentiments.

Regards
Ramu

I have an airtel sim with me, the no is [protected] & i wanted to activate my gprs so i called the customercare the guy told me that we have forwarded ur request u will soon recieve an msg. I didnt receive any msg insted i called the cutomercare 3 to 4 times, they told me the same thing. but there is no msg till now.

Yes true...i donate Rs. 30/- against my No. [protected] but till the date i am waiting for receipt.

hallo tone

My mobile number is [protected] and I have been using this number for quite some years now but I am now a highly dis-satisfied customer. I had a hello tune for the last 2 years and on 15th I received a call from an executive of airtel informing me about a new offer that for 90 days I have to pay 60 rupees. I accepted offer but clearly mentioned that I don't want the song to be changed to which I was given the assurance that it will not be changed. However, the same has been changed and now I am at a loss as again I have to spend money in order to find the song and activate that.

Even after calling me back, the customer care / nodal officer were not able to resolve my issue, instead they kept on asking me for the resolution.

This is not at all acceptable and would request your help in getting this resolved.

when will you bring airtel gprs lifetime connection with high speed. iam waiting for this plan and already using weekly plan its very helpful me and the world

I am having a Airtel Prepaid service.I was using GPRS7 for last three months. But last two days, It was not working. I lost 75 Rs. The customer care could not solve the problem. Atleast I have called them 15 times. Till now they are not giving me proper solution and also two days are past.

After seven days this GPRS7 will be de-activated and Airtel robs 75 Rs from me. This could be a small money.

But think how much Airtel is robing if this case happens to all the customers of Airtel once in a Year. Think how many customer, Airtel has(atleast 20-30 Lakhs). so 75 * 20 Lakhs = 15 Crores. Good Turnover by Airtel.

we can't acess yahoomail & gmail & other mail in our airtelgprs mobile

100% solution for airtel gprs internet speed.
Simply go to http://www.mzainv.info then go to page free softwares and down load speed booster for absolutly free.

Airtel — loss money in airtel mobile office (GPRS)

hi,
i am from maharashtra and
i have lots of money in airtel mobile office service its more than rs. 200/-
i had activate the gprs wroth rs. 14.99/day.
and the service is not working on my mobile i had call more than 25 time about service request them to solve my problem but they don't solve my problem just reply me that it will be solve after 48 hours but every time same reply and problem still happen.
when ever i try to connect gprs it works only 2-3 minutes in whole day after that it is not work it replay as SERVICE UNAVAILABLE on my sim but they daily reduce my money i.e. rs. 15.
please tell me how to complaint against airtel in cunsumer court and help me to solve my problem.

thanks.

dich vu GPRS

my mobile gprs not activead & recharge your scheme surffing not free 395 Rs. 12/04/2009 & active to charge please my complante & my mobile no. [protected] please quick.

I have Airtel Connection No. [protected]. Its validity expired on[protected]. Through sufficient money is available in my credit, I was asked to recharge it by that date. )n[protected] I tried to recharge it through recharge coupens but it failed and in the process one coupen costing Rs. 125/- became invalit. I tried to get it recharged on[protected] through easy recharge which also failed. I had activated the line for automatic recharging. This also did not work. I went to Airtel service centre and of no help. From there I talked to your Customer Care centre. I was promised that he would get bach to me within 4 Hrs but with no response. A message is received that for automatic rechargeing I should dial*144*030#. This also did not work. My moble is disconnected since mid night of 30th. What should I should do?

FROM:- RAMESH CHANDRA
MOBILE:-[protected] PRESENT CONTACT NO.

NEW AIRTEL CONNECTION:-
[protected] & [protected]

WHY YOU ARE NO ACTIVATING MY ABOVE TWO CONNECTION PLEASE REPLY IMMEDIATELY I HAVE ALREADY SUBMIT THE THIS COMPLAIN MANY TIME BUT THEIR NO RESPONSE IN YOUR SIDE
VERY POOR SERVICE 20 DAYS ALREADY HAS BEEN PASSED .
THANK YOU FOR YOUR SUCH CO-OPERATION

I had your airtel prepaid connection. I had lost my that airtel prepaid connection.Basically iam from kurukshetra(haryana). I have my FIR copy . i want to close it my connection.but they are not closing..tell me why... they saying go to ambala.afterthat they'll stop .iam student my xams goin on.i have no time right now so plz help me .i'll wait ur reply my contact no. [protected].

your kurukshetra prepaid dealer problem i went there. but they are not closing my that connecton...

hi iam using airtel prepaid for more than 2years, last 3 month iam not able to use but validity is expires on 2011... now iam not able to use my sim. its coming inaive sim. i need the same no...any one help me!!!plz

I WANT MY PREPAID NUMBER [protected] LIST OF OUT GOING CALL&INCOMIN CALL & ALL MESEGES

i want my outgoing call & incoming call & all message details

i want my out goingcall & incoming call details my prepaid numberis [protected]

hello sir
I would like to connect internet at 15 Rs per day now in andhra we dont have that offer plz connect that offer to mobile number [protected] plz sir.

plse i want detail from this number [protected]

dear sir/madam
i have miss call from this number can u help me to get the number of the address please the number is [protected]

Sir,
I'm getting a lot of missed calls from [protected].Please help me to find the address/owner of the number.
Thanks
Dilip

Dear sir,
I am a family member so i have a mobile & there are two persones were calling when we attend the phone they have told me bad words. & they tourchering & they have told me i will kill you
sir please find these numbers.
> [protected]
> [protected]

yours sincierly
nagesh s g

Dear Sir/Madam
I m getting frequent missed calls from an airtel mobile no.-[protected] since last 10 days and if i try to calll back, person is very rude and doing is just killing his as well as mine time.As you can understand it is very very depressing to get missed calls from unknown persons, i request you to take strong action against this man so that he can not trouble anyone..anymore

[protected]
yours sincierly
nagesh s g

i m getting frequent misscalls in this moblie number [protected].i m try to call back.pick the ph but no boby speak.i want to this no contact person name & address. [protected]@sify.com nitu

Sir
On 9.9.2009 At about 12.05 pm (Night) i had received two calls from an airtel no [protected] to my BSNL no [protected]

I wan to know who is the person and his place of call

Himanshu Sekhar Nayak
Orissa

Dont leave these cheaters, these guys doesnt give any value for their word and promises. I have really bad experience with airtel, but that is from broadband. We should come up and make a separate arrangement for these guys . I request all o[censored]s to unite and take action.
thanks
althaf

Dear Mr. Ramabadran Seshadri Iyengar,

Sub: Modem replacement at free of cost - Reg:-
Ref: Telephone no: 42029711

Warm Greetings from Airtel Telemedia Services.

We acknowledge the receipt of your email dated 13th August '08.

With reference to the aforesaid subject, we wish to reiterate the fact that modem if purchased outright from us (in your case since 2003) cannot be replaced for a brand new modem free of cost. Besides, the additional information we wish to impart is that, only if the modem is taken on monthly rental / EMI basis, then only modem replacement is done and even in that case a brand new modem is not provided. However, if you are interested you can take up with either of the following options to avoid modem
charges:-
First and foremost, you can purchase the modem which costs Rs.950/- only
by submitting a requisition letter (with the details of Del number, Name
of the connection holder and Address) along with the cheque or DD in the
near by showroom in favour of "Bharti comtel Ltd account" (OR) ;
Alternatively, you can migrate your existing plan to that o[censored]nlimited
plans like 799 unlimited plan wherein modem rental is not charged.

For further assistance, please reach us at[protected] or E-Mail us at care.[protected]@airteltelephone.com or Fax us at[protected]

Assuring you Best of Services at all times.

Yours sincerely,
M. Twinkle Amala,

Nodal Officer
Bharti Airtel Limited

>>>>>>>>>>>>>>>>>>>>...⇄
Mail received from "ramabadran seshadri iyengar" <[protected]@airtelmail.in>
>>>>>>>>>>>>>>>>>>>>...⇄
Nodal Southabts:

I am a esteemed loyal customer with excellent payment record since my joining your network. I am availing all of your value added services since inception. I bought modem outright paying hefty prices during launch of broadband introduction in Tamil Nadu. Today, it is not working for which I have paid heavy amount. Now, your support team is not replacing modem free of cost. Last time also I have asked them to replace outdated telephone sets whereas I have paid 1000 plus rupees to replace, if this is the trend and kind of service given to a most preferred customer I wonder how you satisfy the customer. If you are not replacing, I am constrained to change other networks with immediate effect, you will be loser of heavy price.
You
decide or otherwise I will take up with your head customer care immediately.

Best regards & thanks,



http://rsiyengar.profitmatic.com
[protected]



-----Original Message-----
From: Geetha.[protected]@airtel.in [mailto:Geetha.[protected]@airtel.in] On Behalf Of care.[protected]@airteltelephone.com
Sent: Wednesday, August 13, 2008 10:53 AM
To: ramabadran seshadri iyengar
Subject: Re: [Suspected Spam] RE: [Suspected Spam] RE: RE: ramabadran seshadri Iyengar[protected] original old first broadband customer

Dear Mr.Ramabadran Seshadri Iyengar,

Thank you for writing to Airtel Telemedia Services.

We regret to inform you that it is unable to replace the own modem with the new one, please accept our sincere appologies in this regard.

Further request you to mail to nodal.[protected]@airtel.in for any escalations.

For further assistance, please
• Call us at[protected]
• E-Mail us at - care.[protected]@airteltelephone.com
• Fax us at[protected]

Assuring you of our best of services at all times.

Yours sincerely,

Geetha U
Customer Care


>>>>>>>>>>>>>>>>>>>>...⇄
Mail Received from"ramabadran seshadri iyengar" <[protected]@airtelmail.in>
>>>>>>>>>>>>>>>>>>>>...⇄
It is not own as you have claimed it is very much supplied by Airtelbroadband when they first installed for which I have given full payment. It is your customary practice that whenever any handsets or other equipments is worn out you are suppose to replace with new one. Please tell me where to escalate this to your higher authority.



Best regards & thanks,

Ramabadran Seshadri Iyengar
[protected]



-----Original Message-----
From: Mahalakshmi.[protected]@airtel.in [mailto:Mahalakshmi.[protected]@airtel.in] On Behalf Of care.[protected]@airteltelephone.com
Sent: Tuesday, August 12, 2008 4:16 PM
To: ramabadran seshadri iyengar
Subject: Re: [Suspected Spam] RE: RE: ramabadran seshadri Iyengar
[protected]
original old first broadband customer

Dear Mr.Ramabadran Seshadri Iyengar

Thank you for writing to Airtel Telemedia Services.

This is in reference to your below mail, as we checked with the billing department since your are using own modem, hence replacement is not possible.Kindly check and revert back if you have any concern.

For further assistance, please
• Call us at[protected]
• E-Mail us at - care.[protected]@airteltelephone.com
• Fax us at[protected]

Assuring you of our best of services at all times.

Yours sincerely,

Mahalakshmi.S
Customer Care


>>>>>>>>>>>>>>>>>>>>...⇄
Mail Received from"ramabadran seshadri iyengar" <[protected]@airtelmail.in>
>>>>>>>>>>>>>>>>>>>>...⇄
This modem was supplied during my registering first time broadband services from Airtel five years ago. Just like you change handset faulty you are replacing similarly you have to change this free of cost.


Best regards & thanks,


Ramabadran Seshadri Iyengar
[protected]



-----Original Message-----
From: Mahalakshmi.[protected]@airtel.in [mailto:Mahalakshmi.[protected]@airtel.in] On Behalf Of care.[protected]@airteltelephone.com
Sent: Tuesday, August 12, 2008 3:07 PM
To: ramabadran seshadri iyengar
Subject: Re: RE: ramabadran seshadri Iyengar[protected] original old first broadband customer

Dear Mr.Ramabadran Seshadri Iyengar

Thank you for writing to Airtel Telemedia Services.

We regret to inform you that replacement of modem would not be possible since the existing modem is your own modem.Hence we request you to send us a fresh request with the payment details for us to do the needful.

For further assistance, please
• Call us at[protected]
• E-Mail us at - care.[protected]@airteltelephone.com
• Fax us at[protected]

Assuring you of our best of services at all times.

Yours sincerely,

Mahalakshmi.S
Customer Care


>>>>>>>>>>>>>>>>>>>>...⇄
Mail Received from"ramabadran seshadri iyengar" <[protected]@airtelmail.in>
>>>>>>>>>>>>>>>>>>>>...⇄
Dear Geetha U

You must consider my long esteemed loyalty and excellent payment record since inception. As a gesture of long time customer and continued patronage I am extending and recommending many of my friends and relatives to join Airtel Netowork. Out of my word of mouth I have convinced more than 500 plus customers to be in your network from time immemorial. Last time, I made a purchase of two handsets costing 1000 plus rupees for my landline like this I cannot spend my money mindlessly for high valued customer like me.

Please replace free of cost.


Best regards & thanks,


Ramabadran Seshadri Iyengar
[protected]



-----Original Message-----
From: Geetha.[protected]@airtel.in [mailto:Geetha.[protected]@airtel.in] On Behalf Of care.[protected]@airteltelephone.com
Sent: Tuesday, August 12, 2008 11:03 AM
To: ramabadran seshadri iyengar
Subject: Re: ramabadran seshadri Iyengar[protected] original old first broadband customer

Dear Mr.Ramabadran Seshadri Iyengar,

Thank you for writing to Airtel Telemedia Services.

This is in reference to your below mail, we regret to inform you that replacement of modem would not be possible since the existing modem is your own modem.

We would like to inform you that for purchasing a Single port Ethernet modem, an upfront payment of Rs.950/- in favour of "Bharti Comtel Ltd" has to be paid along with the request for the purchase of modem at the nearest Airtel showroom.

If you would like to rent a Ethernet modem, Rs.99/- would be charged as monthly rental in the bill.

Hence we request you to send us a fresh request with the payment details for us to do the needful.

For further assistance, please
• Call us at[protected]
• E-Mail us at - care.[protected]@airteltelephone.com
• Fax us at[protected]

Assuring you of our best of services at all times.

Yours sincerely,

Geetha U
Customer Care


>>>>>>>>>>>>>>>>>>>>...⇄
Mail Received from"ramabadran seshadri iyengar" <[protected]@airtelmail.in>
>>>>>>>>>>>>>>>>>>>>...⇄


My modem requires replacement as per your engineer report. Since I am very much esteemed valued customer using your network all products for the last five years. Moreover, I bought this old modem outright purchase. Hence, considering my extended value addition, high credit worthiness in prompt payment of my telephone since last five years, this facility is to be given on loyalty basis. Please arrange to replace my modem at the earliest. I am facing recurrent interruption of internet broadband services for the last three days. Your engineer given a patch interim solutions. I want permanent replacement of brand new modem without any cost to it that means free replacements.



Ramabadran Seshadri Iyengar

[protected]




This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited.
Before
opening any attachments please check them for viruses and defects.




This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited.
Before
opening any attachments please check them for viruses and defects.




This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited.
Before
opening any attachments please check them for viruses and defects.




This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited.
Before
opening any attachments please check them for viruses and defects.




This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Dear sir
i am airtel distributor.my AYYAN MOBILES MAC number is [protected] FOC.
sterday night i lost my mobile([protected]).so for that i made a call to TSM GURU-Erode District(tn) and asked the current region of my mobile tower because its was active.. but they not respond me well sir..They asked me to submit File copy from police station..but police not providing the copy..Really i felt very bad about airtel TSM GURU GROUP(Erode district).
I am distributor but not get valid information from them.then how come airtel customer wil get ??????
Suppose in my situation any of customer suffer mean how can i help them???
finally one thing sir, i[censored] dont want then cancel my distributor….
Please take immediate action in this fault.

Thanks and regards
contact number is:[protected]
Sudhakar.P
[protected]@india.com

Airtel Telemedia and broadband services — Old modem provided & not replacing it

Dear Sir

I had bought an airtel wireless router in the month of May from Airtel. I was told that its range is 100m.
When I started using it, it wasn't working properly in the next room. I contacted Airtel regarding it. I was told that its actual range is only 10m.

When I asked them to return my security, they denied. I was then informed that its non-refundable. Whereas, I was never told about this non-refundability of the deposit when I bought it.

I wrote to the airtel nodal officer also regarding it and to replace the modem if not refund the security money. The refrenece number is 22355716. I have got 2 calls after this, but they are all making lame excuses like non-availability of the modem. This complain dates to 24th July, 2009 and I am not yet provided with a new modem.

Also, whenever I call them, I am shocked to learn that my comlaint has been automatically closed by the company. They make false records that so and so person visited your site, while the truth is, nobody ever visited my site.

Also, I changed my plan in the month of May. I had a top-up on my previous plan which I was told would be automatically deactivated on changing the plan. But, to my disgrace I am still being charged for that. The company is clearly resorting to unethical malpractises and fooling its customers. I am fed up of talking to the Airtel people as nobody seems to be entertaining the comlaint.

Following are some relevant details reagrding my connection and complaints:

Account No: 11209795
Service Complaint nos.
top up charges:[protected]
modem :[protected]
Date of complaint: 24 july, 2009
Representatives Name: Altaf Alam

Complainant's Name: Vivek Khemka
Contact No.: [protected]

Airtel Broadband — Failed to deliver the service

I applied for airtel broadband connection with WiFi modem, TURBO plan (registrtaion number : TBLR 000853) on 4th of August and commited that i'll get the connection within 7-10 working days. I get my broadband connection on 15th of August but instead of WiFi modem, I got a normal modem. When i asked the dealer about the same, he told me that Wifi modems are out of stock. Now, I am waiting for Wifi modems for past one week. And Each time i call to customer care, they told me that i'll get the same within 1-2 days which never happens.
Since they provided us with a normal modem and not a wireless one, I am not able to use the internet freely. The connection is shared by 4 o[censored]s in the apartment and since they provided only one LAN wire at a time only one computer can be connected to it. Also since the modem has to be installed at a central place, I cannot use my internet connection from other places in my apartment eg my room or study. This has practically led to the internet connection being useless for me.

I applied for airtel broadband connection with modem, on 6th January, 2009 and commited that i'll get the connection within 02 working days. I didn't get my broadband connection till now. When i asked the person who has came to my house, he told me everyday that today connection is given. Now, I am waiting for connection for past one week. And Each time i call to people, they told me that i'll get the same within 1-2 days which never happens.
My brother is taking leave from his college because of waiting but no-one is coming for connection. Who will compensate me brother's studies????

Airtel Broadband — Interrupted network

We do not receive a continuous Internet connection, frequently the connection gets interrupted, we suffer a lot due to this.

Airtel — Failure to Deliver on Promised Services

Dear Sir

I had taken a DTH connection from Airtel over the phone from their customer services on 29 Jul 11 alongwith a Digital HD DVR and Ultra HD package and paid by credit card for 12 month. I was promised that I will also be given 2 month free next year plus Rs 250 credit by the same lady who sold me the package and that any additional HD channels that Airtel will introduce will also be available to me. My Customer id is [protected]

However, my problems started from that day. Firstly the DVR was not installed within a day as promised and after that it took them 2 days to activate it. The DVR also misbehaved on a no of occasions and many a times the service engineer had to be called to repair it. The HD channels were conspicuous by their absence right from the start and when I called up the airtel I was told that I have not subscribed to the HD package and I realised that I have been duped by such a big company!

However after my persistent complaints the superviser told me that due to wrong promise by their sales rep she is granting me HD channels gratis. And I started received the HD channels some time in Aug. However, from 01 Jan 12 all the HD channels stopped and I started getting the message that I have low balance. I again started contacting the Airtel and also wrote a no of emails as to how do I have low balance despite paying for 12 month rent in advance. I was then informed that the supervisor had also duped me as she had invoked HD services by cutting from my bonus amount which lasted till 31 Dec 11. THis was the second instane of false promise and act of treachery from such a reputed company

I feel that the company has still NOT SOLVED MY BASIC COMPLAINT THAT I HAVE BEEN CHEATED BY AIRTEL as I was promised HD services with a HD DVR for which I PAID THE FULL AMOUNT FOR 12 MONTHS IN ADVANCE. Does it stand to logic that a customer will buy a HD DVR with the best package that was on offer with the Airtel at that point in time and pay for the services for 12 months in advance and not subscribe for HD channels?

My mistake was THAT I TRUSTED Airtel's SALES REP ON THE PHONE AND PAID BY CREDIT CARD FOR 12 MONTHS RENTAL IN ADVANCE
Had I paid for 3 months than Airtel would have been running after me rather than the other way around

I request that HD channels be restored to me ASAP with in the existing subscription

I feel that I HAVE BEEN CHEATED BY SUCH A BIG AND RENOWNED COMPANY and that too after I trusted the word of AIrtel's sales rep and PAID FOR THE ENTIRE YEAR IN ADVANCE

Awaiting a favourable response from AIRTEL

Regards
Jatinder

Airtel — non making of call

I am a airtel connector and my no is [protected] and I am not able to contact this particular no [protected] for last three month

Mail to [protected]@in.airtel.com

AirTel — Not activation of My outgoing

My Mobile no. is [protected]. my outgoing is disconnected from monday dated 23th March 09 for reason of non submission of some documents like ID Proof And photo.

Firstly it should take at the time of initial Stage as it was taken in 2004'

Now i have submitted all these documents on 26th of March at PUsa Road branch but i have not got the connectivity. i Have made a call to Pusa Road but nobody was picking up the phone.

In the evening he gave me assurance that it will be connected in a hour of that half an hour is passed.

so should i disconnect the mobile phone of airtel.

I have paid Airtel bill & give on Link road, Malad (W) with Chq No.212328 Rs 1081/- Dt 13-12-08 citi bank.
But Call is coming for that not paid, Now person is coming at home,

So Please confum from your side. my Tel No is [protected].

Thanks
Regards
sharad

I am an airtel customer having a rental airtel connection.I have a zysel prestigious series modem which is currently not working, I am in need of an ethernet modem as soon as possible.Kindly see to it.My address is
159 Beracha road
534 Sangam Apts
Kellys, Kilpauk Chennai-10
My contact number is +91-[protected]

hello sir/madam

I Madhan prabhu, using airtel prepaid simcard last 2 months.now my number outgoing and sms can't use.21-mar-2009 i compliant your customer care.she say your ID prof problem.actualy i bye time my photo and my passport copy submit ready your office.after she say ok 24-mar-2009 time 4:30 PM before clear your phoblem.but untill haven clear my problem.21-mar-2009 compliant no [protected].why haven clear my problem.how many time i call your customer care.please faster clear my problem, otherwise i buy other company.

Very host Customer service ( Ms.Sumathi - Airtel office Kellys in Chennai Division ).