Airtel Complaints & Reviews

1. Airtel Customer service is not responding to my email about a complaint about Flash SMS.
2. Also, Airtel helpline number is not providing option to connect customer care executive
3. We are getting exhausted when calling 121 or 198 numbers as there is no option to connect and talk customer care executive, only IVR and computer voice available.
4. Data speed is very less

1. Airtel Customer service is not responding to my email about a complaint about flash SMS.
2. Also, Airtel helpline number is not providing option to connect customer care executive
3. We are getting exhausted and kept waiting when calling 121 or 198 numbers as there is no option to connect and talk customer care executive, only IVR and computer voice available.

Dear Airtel team,
I'm ur Platinum postpaid user from past 8 to 10yrs,
I have been complaining regarding network issue continously from past 6 months, to which i don't see any progress from ur end, whenever I logged a complain it gets resolved in a week or so and internet starts working fine again after few weeks it gives a same problem to which I have to lodge a complaint again, this issue is repeating again and again, is there any problem with regards to payment or anything to which you are not able to rectify the problems, or you people are taking an advantage of your customers.
Would request you to kindly look upon the matter and resolve it at the earliest.
If I may be of your any help kindly get in touch in this email id: marshal.[protected]@gmail.com
Regards
Marshal

A cheque for Rs 4997/- dated 24/4/2022, drawn on Axis Bank was deposited in dropbox at Airtel store at Shastri Nagar Ghaziabad, on 25/4/2022, for mobile nos [protected], [protected], [protected], [protected], [protected], broadband nos [protected]& [protected]. Regarding the same, I have recd messages regarding credit of the amounts in respective accounts on Wednesday 4/5/2021, but the amounts have not been credited into broadband connections [protected] & [protected]. I am regularly mailing as well as calling regarding my concern to the company & even have written numerous mails to appellate authority, but of no avail. Also I have Attached copy of bank account clearly showing the amount debited to your account.
Pl help

I added Rs. 500 in my Airtel payment wallet through my Gpay account on 02/09/2022. The payment was successful and money got deducted from my account, but money was not added to my airtel wallet. Gpay showed money received by Airtel payment bank. Please refund asap.

Airtel Payment Wallet
Phone number -[protected]

Google Pay
UPI ID - urvashi.[protected]@oksbi
Phone number - [protected]

UPI transaction ID
[protected]
Google transaction ID
CICAgJC0gliiTw

I've attached screenshots of the transaction.

Since Airtel is not able to provide data service to my location i am trying to port my number to another cellular network service provider. When i am trying to generate porting code i am getting below message.
"upc cannot be generated as there are subsisting contractual obligations with your service provider"

After discussion with idea helpdesk they said to wait for 48hrs after 5 days but still not able to generate upc code. I am still getting same issue.

AIRTE SERVICE PROVIDER is unable to provide any solution and there network service IN OUR AREA

Please help me to get out of AIRTEL NETWORK.

REMINDER-4
09-Sep-2022
The Airtel India,
Relationship No:[protected] &[protected]
Despite of our repeated REMINDERS, what to talk of resolution of our Complaint dated[protected] as per trailing emails/ reminders, no reply has been received from different quarters of Airtel, instead fresh Bill No: BM[protected] for the period[protected] to 04-Sep-2022 for Rs.3, 852.72 including previous dues of Rs.2,...

With reference to airtel service request no 41-[protected], I had raised this request on 03.09.2022 regarding some issue with my DTH connection. It was estimated to be resolved by 11.30 am on 05.09.2022. Even after repeated followups with Airtel, no one from their local team followed up with us. We had to chase down the local area engineer who kept saying that he will come to check out the DTH connection but he never came. TAT for resolution elapsed and still there was no response from the customer care. We had to get a local repairman look into the issue.
Airtel network and their customer service is utterly unreliable and their attitude is indifferent to their customers. They claim that i am a platinum black customer and this is the kind of service offered to me. They are very unprofessional and the whole experience was very disappointing.

Actually i had recharged wrong number i want to cancel recharge and retrieve money asap
Wrong no recharged[protected]
Money 239
Transaction I'd[protected]
I had sms too on 51619 but service was blocked

My wife requested for SIM change for airtel prepaid number on Saturday Sep 3rd 2022 at 11:45 AM in Airtel office Mathikere Bangalore, since there are frequent signal issues with existing SIM. They took Rs 50, Aadhar card copy and photo and provided a new SIM and said that new SIM will be activated after 4 hours and old SIM will be deactivated. This did not happen even at 5 PM. We again visited Airtel office at 5 PM on the same day. They said there was a technical problem and before night new SIM will be active. We checked on Sunday (Sep 4th) morning and found that still old SIM is active and new SIM is not working. We visited Airtel office again on Monday morning. They said they escalated the issue and it will surely get rectified by end of the day. Finally today morning (Tuesday Sep 6th) they re-took the Aadhar card picture and photo and again raised a new request for SIM change. Even now (nearly 5 PM) old SIM is active. They say until old SIM gets deactivated new SIM will not work. They are still checking on why this problem is occurring. Why Airtel is not able to resolve a simple SIM change issue? Why we need to visit office 4 times for this simple reason? There is no way we can raise a complaint with Airtel customer care as well. They are saying only this particular number is getting stuck. Please help in resolving this problem. We need the new Airtel SIM to work properly without any further delay.

I visited Airtel Store in Yelahanka (8821) today to request help on my postpaid SIM that just died for no reason. They told me that the SIM is damaged and that I have to pay Rs. 50 to get a replacement SIM. After this, they followed the procedure for a Lost SIM (took my Aadhar, Photo) and forced me to pay Rs. 50 even though I had not lost the SIM.

I am an Airtel customer for over 20 years and have 3 postpaid connections and this is the treatment I get for giving them over 30-40K per year. The staff was rude and didn't really care about helping a customer. They looked like they are doing me a favour. The Store Manager (Syed Saif) was curt and rude and did not even bother to listen to what I have to say. He was having 3-4 parallel conversations with others and there was chaos in the store.

The token system was not working because it was not even on. We were forced to jostle each other to get service. It is no wonder that they are losing out to other providers. There is sufficient choice in India and there is no need for us to stick to them any more.

Date of Incident: 6/9/2022
Customer ID: [protected]

Hlo sir- I forgot Mpin for airtel payments bank. i am unable to remember the details like( name, DOB). help me

Yesterday I received the he following message "Thanks for using ONMBLE_CNTST. You have been charged Rs 1.0 from your Airtel Mobile account.For more services, call 56789".

I never subscribed for these services.
This has happened to my mother's number too. Please resolve this issue for [protected] and [protected].

Title of the Content and Episode number (if any)::::Airtel Prepaid Mobile Number [protected] services barred

Description and nature of complaint.:::
I am writing this complaint related to my Prepaid Sim [protected] which is registered in my wifes name(Jiby M Babu).
We started getting below messages on number [protected] and outgoing was barred this happened on 28thAug2022.
"As per Govt. directive, documents...

I have recently travelled to UK, after that signal is showing but no calls receiving and no SMS on my Airtel sim. I have recharged international roaming packs and maintained main balance as well. None of the things worked just simply waste of my money. I have recharged almost more than 2000 rs. I have raised multiple complaints but of no use. When I send IRSTART to 121 it's activating to different mobile number. Also I am receiving offers of different mobile number. Clearly seems there is a mess Airtel is doing. I have proofs as well with the message contents received.

I need my money back and sim to work. I can't do any transactions because of this blockage.

Please kindly help me on this resolving.

My mobile number ±91 [protected]

Like to bring knowledge that Airtel postpaid no [protected] of Ashoka Bhattacharjee was not working for net issue for long period though Airtel is charging postpaid bill, to it we went to Airtel store of shillongpatty silchar if sim can be changed but for 2 weeks they r telling they don’t have sim, just imagine for a 65 years senior citizen gets so much problem, so much money wasted for bill without any use, pls refund the money if Airtel cannot give service, they r fooling customer with monthly rent but no service even the store people r so rude

Dear Sir/ Ma'am,
My self Kulkinkar Singh.
I am a regular user of Airtel Broadband from 5-6 month.
I took broadband connection in the name of my wife Divya Singh In Pathan layout, Trimurti nagar area of Nagpur, Maharashtra.
My connection is associated with [protected] and in the name of Divya Singh.

Yesterday I paid the bill for my September month WiFi Broadband network uses.
But from the same day and time my wifi is not working. Its been 2 days at the time of typing this mail from when there is no network connection.
I complaint on 4th September by customer care number they told me to solve the problem by 7 pm same day but i got no any response till whole day.
Then I again called customer care Today on 5th September they again told me to solve the problem by evening, but I didn't get any call or message from Airtel.
Please also note that this not the first time when I am experiencing this problem, please check previous history of my connection and related complaint.
In every month I complained the same issue 4-5 times in average and lost wifi network for average 8-10 days.
I am a Scholar also and my & my wife's study is mostly depend on online study material and classes.

Its is repeating again and again.

For now Please help me to solve my current network connection issue.

Currently I am using ₹3997 international roaming pack in Germany for my Airtel number [protected]. I’m facing frequent call drops.

~ 99% of my outgoing calls are dropping within 5-10 seconds.
VoLTE is already on & network selection is automatic in my phone.
I have also tried re inserting of sim card.

Complaint to Airtel was also submitted over email from [protected]@gmail.com on 4th Sept.

Expecting resolution from Airtel on high priority.

RS 2477 already paid for Post paid No [protected] through net banking vide IGA0FTMZM0 on 03 September 2022.Order ID No

[protected]But still my internet is not working since last 3 days. Kindly update my postpaid No [protected].

Regards

NyimaTenzin
Mob [protected]

I received a message from AIRTEL that Rs 1/- has been deducted from my Airtel mobile account for using onmble_cntst.
I have never opted for the service.