Airtel Complaints & Reviews

I had requested for a disconnection / termination of my WIFI connection "[protected]" on July 1st 2024, The account on that date had a credit balance of Rs.475 + . Airtel instead of processing my request for disconnection has placed my account in safe custody & charged me "safe custody charges" ( I was not informed of the safe custody charges by their retention team. ) This neutralized the credit balance in my WIFI account and created a debit balance. On pointing out the same they issued a credit of Rs.400+ to my account but again charged me safe custody charges and created a negative balance on the account.
This cycle is being repeated repeatedly and I am being harassed with collection calls. Airtel is not acting on the request to disconnect my connection and refund the credit balance of Rs.475+ as on the date of the first disconnection request.
The calls made to Airtel customer service requesting for the disconnection are as follows:
1. July 1st 2024 at 8:49 AM
2. July 12th 2024 2 calls at 13:15hrs & 13:09 hours.
3. July 28th 2024 at 11:32 AM
4. August 6th 2024 at 18:22 hrs & 18:53 hrs - 2 calls.
5.August 9th 2 calls at 8:52 Am and again at 8:50 AM.
6. August 27th at 18:07 hrs
7. August 31st at 11:28 AM and again today
8. September 6th 2024 atat 12:44 PM.

This only reflective of the company's (AIRTEL) attitude towards customer complaints and their lack of a robust complaint handling procedure. It is sheer lack of empathy for the customer. Please investigate and have the company address my concerns and also award a suitable compensation for the harassment being caused by the company (Airtel).
Regards,
Ravikumar Pillarisetti
Mobile no: [protected]

Here’s the revised complaint incorporating the details about the disconnection causes, the lack of clarification from sales and installation personnel, and the specific contact number for the installation engineer:

---

**Title:** Fraudulent Billing, Lack of Communication, and Unresolved Refund for Airtel Air Fiber (Account No:[protected]

**Complaint Summary:**

I, Dr. Pramod Kulkarni, am filing this complaint against Airtel regarding misleading sales information, incorrect billing, abrupt service disconnection, and, most importantly, the complete lack of communication from Airtel regarding these issues. My Airtel Air Fiber account is registered under the name Atharva Pramod Kulkarni, with the following details:

- **Airtel Air Fiber Account Number:**[protected]
- **5G SIM Number:** [protected] (supposed to be activated for the Air Fiber account)
- **Bill Number:** MF2527L[protected]

### **Key Issues:**

1. **Misleading Sales Information:**
- Airtel's sales executive, Mr. Kuldeep Dubal, assured me that the Air Fiber service would include a landline connection, which was not provided upon installation on **1st August 2024**.
- **Sales Executive's Contact:** Mr. Kuldeep Dubal, Phone No: [protected]

2. **Unauthorized Billing:**
- I made an advance payment of ₹3300 via ICICI Credit Card (UPI Transaction ID:[protected] for the Airtel Air Fiber service, but only ₹1955 is reflected as advance rental. Additionally, I was incorrectly billed ₹699/month under a DTH plus plan, even though I subscribed to the ₹499 plus GST plan and did not receive any DTH service.

3. **Disconnection without Proper Follow-Up:**
- My service was disconnected on **15th August 2024** due to the lack of a landline connection, the incorrect display of ₹1955 instead of ₹3300, and the absence of communication from Airtel regarding these issues.
- The installation engineer, who was involved in the setup, failed to provide clarification on these matters and can be reached at **Phone No: [protected]**.

4. **Lack of Refund and Communication:**
- Following disconnection, there has been no communication regarding the refund of ₹3300. Additionally, no information has been provided regarding why the refund has not been processed. If Airtel can instruct a team to recover broadband instruments from customers, they must also process a refund and provide clear communication about the status of my account.

5. **Unannounced Modem Recovery:**
- On **21st/22nd August 2024**, Airtel attempted to collect the modem without prior notice. While I cooperated, there was no subsequent communication or clarification from Airtel.
- **Modem Collection Team Contact:** Mr. Sopan, Phone No: [protected]

6. **Continued Billing for a Deactivated Account:**
- Despite the account being deactivated, Airtel has continued to generate bills. This raises serious concerns about the integrity of Airtel’s billing practices. How can Airtel justify generating bills for a service that has been deactivated and for which the equipment has been recovered?

### **Demands for Resolution:**

- **Immediate Refund of ₹3300:** Process the refund for the advance payment without further delay.
- **Correct Billing Errors:** Adjust the billing to reflect the correct charges under the ₹499 plus GST plan, or alternatively, re-install the service at my new location (Dhruvtara, Pune 411041) with all the promised services and correct billing.
- **Proper Communication:** Airtel must clearly communicate the status of my refund, the corrected bill, the duration of the plan, and any other relevant information.
- **Cessation o[censored]njust Billing:** Immediately stop any further billing for the deactivated account and investigate how such practices were allowed to continue.

I trust that Airtel will address these issues with the urgency they deserve. If my concerns are not resolved within seven (7) days, I will escalate this matter to the Consumer Court and the Telecom Regulatory Authority of India (TRAI).

**Contact Information:**

- **Airtel Air Fiber Account Number:**[protected]
- **5G SIM Number:** [protected]
- **Registered Mobile Number:** [protected]
- **Contact Number:** [protected]
- **Email:** [protected]@gmail.com, [protected]@gmail.com

I have been facing internet issues for the past 20 hrs. This is not for me but my entire surrounding area. My place is situated in Tirunelveli Dist, Nanguneri Tk, Thirukkurungudi and the postal code is 627115.

Internet issue occurred last evening around 3PM but not yet resolved even raised a complaint to 198 and the timeline is Sept 3rd. But they do not provide any compensation. I have paid for it already. They are not considering our trouble

There is a recharge plan of 49rs unlimited internet for one day, but it is actually for the mid night of the particular day.
The info provided in the recharge plan details is completely misleading.

There should be clearly mentioned in the detail that it would be valid till the mid night on the day it is recharged.

Kindly register my complaint against such misleading kind of advertising.

I recharged for [protected] at 22:46 pm on[protected] of INR 24 for unlimited internet for one day as mentioned in the details, but it got exhaust at 00:00 mid night.

Thanks!

Name: Mohd Arif Mangnoo
Mobile No: [protected]

I have recharged my airtel no with pack of Rs: 2999 on Date: 2/07/2024 and time: 09:05 pm but out going call and internet not working plz solve this problem as soon as possible

Airtel Fiber ID:[protected]_wifi
landline: [protected]

As I have cancelled this Airtel Wi-Fi because of shifting request was not feasible from Airtel.
I have been informed that refund will be credited in 45 days only but now it's been more than 45 days & still not received refund.

Please note recharge done on 16/7/2024 162.90 prepaid cell no [protected]
upi transaction id[protected] but outgoing services stopped.

There is no network in my mobile for over an hour. the network suddenly went off. I had an order placed with BlinkIt and i am sure the delivery person will not be able to reach me and my money wil be lost.
Unable to contact anybody not even the call centre.
Tried switching off the mobile and switching it back on. Taking out the sim, cleaning it and reinserting it.
But nothing is helping.

Make some calls and after 20 calls there is a error I, e. you are not allowed to call this number then next it will work ([protected])

I did a recharge of 1029 on Airtel about 3 - 4 days ago, in which I was to get Amazon Prime subscription as a benefit for 84 days but I did not get it and when I talked to Airtel customer care, they said that you will get the benefit till July 7 but I did not get it. Now when I called him again, he told me that I got this Apart from this, those people have also removed the subscription of Amazon Prime from the recharge of 1029

Amount deducted but mobile prepaid connection did not get recharged. Unable to make calls.

Phone# [protected]

Recharge/Bill Payment Details
Payment Status :
Your Payment is Successful
Payment of ₹ 455 received by RechargeZap
Payment ID : [protected]
Recharge/Bill Amount : ₹ 455
04/07/2024 09:27 am...

I am writing to bring to your attention the ongoing network problems in our locality ( Koottanad 679533, Palakkad District, Kerala). Despite being assured of good coverage, we have been experiencing consistent issues with both voice calls and internet connectivity. The situation has persisted for the past few months, severely impacting our daily lives. When I discussed with my friends regarding this, they already ported sim to another network.

I have made several attempts to resolve this issue:

I contacted customer care multiple times.
I visited the nearest Airtel center.
I lodged complaints through the Airtel Thanks app.

Another Airtel numbers also reported the same problem.

However, the situation remains unresolved, and we continue to face disruptions in communication. As a loyal Airtel customer, I urge you to take immediate action to rectify this issue and improve the network quality in our area.

I appreciate your prompt attention to this matter and hope for a swift resolution.

Thank you.

My internet connection plan is of 40mbps which should give me a download and upload speed of atleast 5mbps according to knowledge provided to me by the AIRTEL call centre where I call the number being 121 from my landline number [protected]

The complaint was made yesterday and the complaint number is [protected].

The service engineer KRISHNA KUMAR PANDEY visited for the resolution of irregular AIRTEL internet speed issue but instead of solving the problem he was very argumentative and did not solve the issue. Also blantly said that this is the speed that vruon get and I can get the connection removed and OPT for other services providers. He left my home premises without the 4 digit happy code

Thats a really pathetic unethical and unprofessional behavior of a company employee.

A strict and swift action should be taken against such company employee and still my issue stands UNRESOLVED.

Date 03/07/2024 payment for my prepaid recharge . My money debit but recharge is failed .

Dear Sir/Ma'am
My Airtel postpaid sim Chandigarh- nos. not working in J&K. Mob nos [protected], 904...
Amarnath Yatra had also started for last two days. Most peopld are facing problems with airtel. They need to buy new sims while in J&K. Its requested for an urgent action from your end to provide solution to airtel network subscribers. Not able to contact evdn customer care
Lt Col Sukhdev Singh
Srinagar...

I am writing to formally raise a complaint regarding the unsatisfactory experience I had with Airtel International Roaming (IR) pack purchased for my postpaid phone number [protected]. The INR 2999 pack, which was valid for 10 days, ceased to function properly after the first 5 days, and I did not receive any support from the Airtel team despite their claim of 24x7 customer assistance.
Issue Details:
1. IR Pack Purchase and Validity:br...

Subject: Complaint Regarding Unfulfilled Promise of 5G Unlimited Data
Dear Sir/Madam,
I am writing to formally lodge a complaint against Airtel regarding the unfulfilled promise of providing 5G unlimited data. I recently ported my mobile number from Jio to Airtel based on the assurance provided by Airtel representatives that I would receive 5G unlimited data as part of my new plan.
My details are as follows:
- **Mobile Number:[protected]
Despite repeated assurances during the porting process, I have not received the promised 5G unlimited data. This constitutes a breach of trust and misleading advertising on the part of Airtel. As a consumer, I am highly disappointed and inconvenienced by this unfulfilled promise, which was a key factor in my decision to switch from Jio to Airte
I have contacted Airtel customer service multiple times regarding this issue, but there has been no satisfactory resolution. The customer service representatives have either provided vague responses or failed to resolve the matter altogether.
I request immediate action to be taken to rectify this issue and fulfill the promise of 5G unlimited data as initially assured.
Thank you for your attention to this matter. I look forward to your prompt response and resolution.
Yours sincerely,
Challa Ramesh

Not accepting discontinue request. telling me to hold for safe custody as I'm shifting to another where feasibilty will not be possible by atleast 2-3 year or tell me gift/do the ownership change request instead taking to me the discontinue.
Not providing the deposit as well...

My airtel line started showing Invalid sim - emergency only on my phone today and I put it on another phone and it's still showing same thing : sim access error

Respected Higher Authorities of AIRTEL

This is my Number
[protected]

Address
At Dahivali Post MAZGAON Taluka MURBAD Thane District Maharashtra 421401

Huge Network Coverage problem indoor and outdoor

Please send network team at my location not a single stick available at our location

Please do the needful and send network Engineer at my location to identify the root cause of network Coverage

Call me immediately
[protected]