AJIO Complaints & Reviews

Hello,
this is sahil mahajan, i had ordered jacket of brand (GAS- leonardo padded zip-front hoodie size-L) on 22-sep-2023 and we received a parcel on
24-sep- -2023 which is tottally diffrent product from what we actuually ordered, we received old jacket it looks like cheap quality another non-branded and also extra large size, i was shocked when my parents send me the picture of receivable product because i am out of city and when i made a return for it right away and then they were like continuously cancel my return request and even they are not responding of my calls and emails. i am feeling helpless because i had spend 7618 rupees on it please help me out.
thanks

I was unable to place a new order, On raising complaint got to know from customer care that they have blocked my account due to higher returns. Even though for every order placed/returned there is a convenience fees which is charged by Ajio, This is unethical to block account like this.

I ordered multiple products in one order and got delivered but one product missing inside package .
I raised complaint regarding this and no response i got from ajio.
My order number is : FN[protected]
Registered number : [protected]

They nt even investigated and denied issued

I had placed an order for below mentioned 2 products vide order number FN[protected] on 17 Sep 2023 and received incorrect items on 21 Sep 2023 against this order. I immediately upon unpacking placed a return order vide order no. RT[protected] mentioned that the items are wrong and do not match the items ordered from the app along with photo proofs. This return request status was put on hold for verification and was rejected stating that the...

I had ordered for a Saree on 14th Sept, which was delivered on 19th Sept. However, the saree had a striped portion without zari border in the inside portion. This was not as per displayed image. This is absolute cheating.

I requested for a return on the same day, that is 19th Sept. (Return ID: RT[protected], mentioning the reason for the return and posting a picture of the striped portion, but the delivery boy who came to pick up the product on 22nd Sept said there is no description/reason for return mentioned in the app so he cannot collect the product.

I called the Ajio customer care on 22nd Sept and the person whom I spoke with said she will once again raise a 'Return Request no.RT[protected]. But after a couple of days I got a message from Ajio saying your request request is cancelled... thanks for changing your mind. I was shocked to read this message, so I again raised a Return Request (now for the 3rd time) RT[protected] on 26th Sept and again I received a message saying the Return Request is cancelled.

I cannot accept this at all. For a product that I have paid INR 1000, which I cannot even wear... why should I bear the loss. I want the product to be return IMMEDIATELY and want the refund to be creditted to my account without any further delay

SILBA JOSEPH
MOBILE NO. +91 [protected]

1. Order was placed for 3575 INR on 9th September for Nike shoes on Ajio application
2. Delivery date was supposed to be 15th September. This further got pushed to 18th September.
3. The Ajio customer care agreed to raise a complaint only on 18th September ( second time when I called them).
4. Until 25th September EOD, I did not get any response. I had to call them and they disconnected my call halfway through the conversation 3 times and then when I raised the same complaint over chat, they confirmed that the product has been returned.
5. It took them 16 days to tell me the product got returned and will not be delivered. Reason being logistical issue from Ajio's side.

I requested for a refund immediately, however Ajio support refuses to initiate refund until the product reaches the warehouse. I am unsure when it will reach the warehouse as Ajio is incharge of the return.
They also mentioned that after the item is received in the warehouse, they will initiate refund and it will take another 5-7 business days for the money to be credited back to my account.

Today I ordered some products from ajio and my amount of 7350 got deducted from my account but when I opened my ajio app it's showing that no order placed or nothing
Name-Mamta
Company name- AJIO
PAYMENT DATE -23/09/23

I have ordered a dress from Ajio and it was not good .so i have requested for a return. But they are scheduling the return everyday and not coming to pick that up and rescheduling again. i am tired of this

I want to inform you I had purchase products and i want return this products but no any person pic this return products

Bought two shoes from Ajio and returned them as I didn't like the product. They assigned this request to their third party logistics partner Shadow Fax.

An agent from Shadow Fax picked my product from my home on 2nd September 2023 he acted like he did updated the status as package picked up. Usually it takes some time to get confirmation from Shadow Fax when they picks up the order and it takes days to issue the refund....

The product got delivered on 8th of September. I want to exchange the product due to size issues. Since the product is out of stock and reached Ajio customer care on 11th of September and they told me that i will receive a call back . But i didn't received any call from them but they closed the complaint without any proper information. I again called them on 18th September and they again told me to wait till 21 September for the product to...

Dear Sir / Madam,

I am writing to you to raise an issue about: Online Shopping

The issue that I have experienced was: As I have ordered a product from ajio, they have delivered a completely different product from the image shown in the website i.e(colour and model). As I have raised n number of complaints with the ajio customer support I didn’t get my refund or exchange of the product. Please help me out getting my refund or exchange as my return/exchange period is closed.

Order details :

Order Id : FN[protected]
Ordered date : 11/8/2023

It occurred on:[protected]

This meant that It made me frustrated, exhausted and worried about my refund.

Refund or exchange of the product is required

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Naani D

I purchased worth 2055, paid by gpay.
But they told tat amount not received, i[censored] need clothes pay again nu. Got irritated. They told within 7 days it will return nu. I didn't get my clothes. Amount debited from my account. Kindly take steps and return my amount. Place is Trends, kallakurichi

FN[protected]
I ordered one bag but i recieved wrong and defective and now they are not refunding me my order amount telling that they have resolved the matter. I want full refund including delivery charges

Dear All,

I placed an order dated on 23rd of Aug 2023 with order no FN[protected] which was received dated on 25th Aug 2023. Product was received as a used product and without any Company Tag or Price Tag on it, so Immediately I placed an returned request with return Id RT[protected] for the same. When your delivery person came to pick up the return order he checked the product and he refused to pick it up as the product did not have Price tag on it. Immediately I called customer care no and had a word with your customer care executive, so they guided me to place a request again for return and I did the same and I uploaded pictures with it and they have assured me that same will be picked up this time and your refund will be received, on the next day again delivery partner has come to pick up but same thing has happened. Continuously I did the same thing 12 times but did not pick it up, Finally today the product was picked up by your delivery partner and he has mentioned the return as a defective product and informed us that we will return the product back to you as the product did not have a tag. I communicated to him that I have already mentioned for the first time only that the product is a used product and does not have any tags on it.

Please find below list of complaint no and date on which I made a complaint by talking to your customer care executive. Now whenever I call your customer care no as soon as I provide my ordered Id or Complaint id, they disconnect my call and you have only optioned to call customer care no twice a day from same no, so I try to called from my other mob no but as soon as I will share my complaint no they disconnect call.

I want to know, is this how you treat your customer and provide service?

Doesn't your delivery partner know that the return was initiated due to a used product and without a price tag?

Please hire the people who can give proper answers to customer complaints and guide them on the right path, and as a service industry you have to answer the customer complaint and make it resolved not to harass them.

1) Complaint No: COM[protected] Date: 25th Aug 2023
2) Compliant No: COM[protected] Date: 30th Aug 2023
3) Complaint No: COM[protected] Date: 30th Aug 2023
4) Complaint No: COM[protected] Date: 30th Aug 2023
5) Complaint No: COM[protected] Date: 30th Aug 2023
6) Complaint No: COM[protected] Date: 1st Sep 2023
7) Complaint No: COM[protected] Date: 1st Sep 2023
8) Complaint No: COM[protected] Date: 2nd Sep 2023
9) Complaint No: COM[protected] Date: 2nd Sep 2023
10)Complaint No: COM[protected] Date: 11th Sep 2023
11) Complaint No: COM[protected] Date: 13th Sep 2023
12)Complaint No: COM[protected] Date: 13th Sep 2023

Just look at the complaint list and see the remarks, and without customer consent you guys have closed all complaints without satisfaction. Also find attached product pictures for your reference.

I want my refund on priority on the original payment mode, Nowonward I have to think before placing any order from your application and I should share the incident so all customers who are thinking of buying online from Ajio, will also think before placing any order.

I received the wrong product I applied for a return they are saying they shipped the right product but I did receive a different product. Please help they are not taking any action.

I received a different product than I ordered. I requested for a return they are not taking any action saying that they have shipped a right product but I have received a wrong product please help.

I initated a return of my product for 11/09/2023
return ID #RT[protected]

i didnot received any product tag in the item and while returning the item the delivery boy is asking for the tag of item and he didnot pick up without tag

So please help resolve this complaint ASAP
Regards...

I ordered a embroidery lehenga set from Ajio. I applied for return. The delivery guy rejected due to unsuccessful quality check. I had contacted the customer care and applied for return again as they had told me. I had send emails with pictures attached of the product and I had got reply also saying the product is same I can return it. But the delivery person is not able to confirm the product.I have tried returning 3 times till now but was not successful. I keep on doing the same thing contacting customer care, sending emails, but no solution till now.
Order Id: FN[protected]

On 11th August, 2023 I bought a shorts pant from Ajio app and it was delivered on 17th August, 2023. The size ordered was 34.

The details of the product is as below:

Product name: LC Waikiki (pleated City shorts with insert pockets)

Size : 34

Amount paid : Rs. 673.13

The issue with product is its size. The size is smaller than expected. I had requested Ajio Customer care executive to provide me exchange facility and give me bigger size but they denied to do the same saying the item comes under non- returnable product. I have emailed them many times but they gave the same reason.

Non- return policy is not applicable on these products as per Consumer Protection Act 2019 for online selling platform as we do not see the product physically so Consumer should be given facility of atleast exchange policy. This is a complete injustice to the consumer, as this product is of no use to me because it is too small size.

I request you to look into the matter and give justice to me.

Hoping for positive response from you.

Thanking you,

Nisha Vyas
[protected]
[protected]@rediffmail.com