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Ali Express Complaints & Reviews

www.aliexpress.com
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Updated: Jul 12, 2023
Complaints 330
Resolved
8
Unresolved
322
Bad 😕 It seems that Ali Express has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Ali Express reviews & complaints page 5

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D
Dr Yatendra pal Singh
Feb 19, 2020
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cheating by your seller fl' s 3c sore

Address: 05 sumit sarovar colony Ramghat Road Aligarh, Aligarh, Uttar Pradesh, 202001

Look my order no 8 [protected] for tha 7388 kit dt[protected], 08.20 but seller send wrong product tha 7377 amplifier kit which is not working i informed every thing in timecheck msg between me and seller i open dispute but your seller promise to return ant 3 $ and told 1st i have to close dispute, i closed but till today no response from seller pls look in to the matter, now iam contacting but no reply msg is coming happy chinese yr....
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D
Dehradoon
Feb 3, 2020
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seller- ddu-du store

Address: 3/54 cashel street, 5042

I made order in ali expess first time and i got discount from ali express for the first shopping and i made an order. After some days seller cancelled my order just i was getting a discount and he was planning for full amount. If the seller dont want to give discount why ali express give so. Or if the seller do not obey ali express then whats this. This is a cheating by seller. When i again placed order in full rate with no discount it was...
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A
Anshika Abhi
Jan 19, 2020
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money deducted

Address: Landmark city, kunhari kota, Shivlok residence,c96, 8578931052, 7357399429, Kota, Rajasthan, 324008
Website: AliExpress

Money deducted from my bank account but my oder isn't canform and money also not refunded in back to account my product oderid number is [protected]. Only show me oder id but can't canform my oder and i will pay rs953.31 on18jan20 but my money don't back to my account my contact number is [protected], [protected], [protected].
Fake app aliexpress really appreciate to hear fake...
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A
Athena Peter
Jan 9, 2020
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early delivery of my products ordered.

Hi,
The delivery date for my ordered product is now mentioned as 02.03.2020. I wanted this product on 22nd of january 2020. I wanted to know if there is any chance that i can get the product by that time. Orelse i can cancel my order. So i kindly request you to please do some arrangements to deliver my order on 22nd of jan.
Order id :[protected]...
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V
Vitalis Balvocius
Jan 8, 2020
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global version huami amazfit pace smart watch sports fitness gps bluetooth 4.0 heart rate monitor gps + glonass smartwatch

Order id: [protected]
The seller shipped the item at another address to another person in a different city by dhl.
Now i do not have the goods and do not get money back. (On dispute aliexpress decided that i get). I send to aliexpress evidences from local dhl representative in our country, that tracking number provided by seller is not to me. But aliexpress do not want to return money. Start to ignore me. I lost 108 eur....
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D
daftpung demon
Jan 6, 2020
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please dispatch my order

Hello sir, i have placed order on aliexpress on 12 december 2019 and order contain ethernet port of lenovo y50-70. Due to which i am not able do office work. Kindly chech my order and dispatch it as soon as possible.
I also contact seller but they are telling to contact the custom department.

My tracking number is rb[protected]sg and carrier is aliexpress standard shipping....
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H
Harit Narke
Jan 4, 2020
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product is in transit and aliexpress not ready to give me the refund.

Address: Narke Palace, Lane No 4, Heaven Park, Mohammad, Pune, Maharashtra, 411060

Order number:
[protected]

Shop name:
Keysion online official store

Tracking number:
S[protected]

Logistics company:
Yanwen economic air mail

Shipment time:
[protected]:54:13

Latest status - parcel status departed country of origin...
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M
Mon Srdr
Jan 1, 2020
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I haven't received my products but site is showing that I have received that

Address: Kolkata, West Bengal

I ordered some cosmetics from aliexpress and made payment from credit card. It's like 3 months over, but I haven't received my products yet but the site is showing that I have received my products. Now they are asking me to submit my feedback. I am very much disappointed with aliexpress. I have attached screen shots of the products, that I have ordered from aliexpress....
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P
Petra Enfant de Dieu
from Bengaluru, Karnataka
Dec 28, 2019
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114956760961 track number

Address: 560100

I ordered a wig on fleek hair wig 12th december it said it will arrive 17th i suppose to take it from fedex. After thebask some documents, ibgave them since the product still in fedex, the deadline is 28th called them nothing, i just want to return the product. Am leaving india soon, as my product can not come on time i want to return and be refund. Thanks...
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M
mjoshi0309
from Kolkata, West Bengal
Dec 25, 2019
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sellers paradise buyers hell

Address: Kolkata, West Bengal, 700025

My order is stuck in customs due to incomplete documentation by seller, customs has sent a notice to produce bank statement and invoice. Seller on demand of invoice has sent an under invoiced. Payment debited for $185 invoice given for only $70. Inspire repeated request to aliexpress nor correct invoice is given nor the product delivery. Waiting for refund for last 2 months....
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B
Bonny meitei
from Guwahati, Assam
Dec 24, 2019
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custom hold kolkata air foreign rlo building

Address: Hojai, New Market, Nagaon, Assam, 782435
Website: Aliexpress

Order stuck for clearance - rb[protected]sg
Respected customs office,

This is to bring into your kind notice, i had ordered 1 piece of watch from aliexpress for my brother birthday,
The tracking id is: rb[protected]sg parcel has been in kolkata foreign rlo building from[protected]

Request your graciousness in kindly processing my item and dispatching my parcel as soon as possible. I would be extremely...
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M
Mikael Marques
Dec 23, 2019
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smartphone oneplus order number 8003263367655317

On[protected] i for the first time bought on the aliexpress website a smartphone worth 567.06 euros. 3 days later i decided to cancel the order before it was shipped. I sent several messages to the seller indicating my intention to cancel it. This seller seemed to ignore what he was told but finally he said he could take the order back and fully refund me. I obviously accepted and i said yes. However this guy sent the smartphone anyway, even...
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A
Acid Aries
Dec 17, 2019
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beware - home trends store on aliexpress are a fraud!

I placed an order for a beelink gt-king android box from the home trends store on aliexpress, date nov 11, 2019 (Order no: order no: [protected]). The seller gave me a fake tracking number that never showed any updates. Eventually i was forced to raise a dispute with aliexpress, but aliexpress decided i need to wait and eventually their tracking system, shockingly, claimed i had received the product on december 12, 2019. Home trends,...
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G
Giuseppe Ferrante
Dec 12, 2019
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ali express is not contact me

Ali express did not contact me yet!!! They are a buch of thieves. The usa should stop these. Chinese thieves and close down ali. Expresstell them to contact me and send me my item before i contact fbi and cia and before i make an. International scandal and i will not stop until i. Sink ali. Express!!! In the list you sent me i can see there is a lot of people they robbed....
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C
chaitanya bunny
from Chennai, Tamil Nadu
Dec 12, 2019
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Resolved

I'm complaining regarding the cancellation of my order after the shipment and not initiating refund

Address: China

I have ordered some items from Ali Express on the occasion of Black Friday sale, while I'm checking the tracking system of the app it shows that shipment cancelled after the product has been shipped and it also showing that every item in the order is not available. Refund is not initiated and I'm not able to open dispute about the order and also I didn't hear anything from the seller....
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M
mlpameer
from Puducherry, Puducherry
Dec 12, 2019
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product

I placed on order in ali express online store. After placed my order they show the order is closed but my cash also lost.
So many time i complained throw chat box they telling "if it gets approved, you will receive a notification email in 3-5 business days. Otherwise, you may try not to use coupon (S) when placing the order." but no one contacted me...
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H
hrithik1511
from Kanpur, Uttar Pradesh
Dec 9, 2019
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product still undelivered after 2 months

Address: Aliexpress

I ordered a product from seller on aliexpress but now it has been stuck in "kolkata air foreign rlo building" and i have not received the product yet. India post is also not providing any help even though it is a registered post.
I really want my product delivered to my house in srinagar, jammu & kashmir, india
My address is - house no. 13, hill view colony, heevan lane, rangreth, sanat nagar post office, opposite family martbr...
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G
Giuseppe Ferrante
Dec 10, 2019
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item paid but not received

I paid item number UX6CFH[protected]K at Ali Express, but after the seller confirmed he sent the item, the people shipping it or the seller cancelled the order as says the tracking of the item at Ali Express. THAT IS FRAUD, You sent me a list of people that have been robbed by Ali.Express, where I can see that there is a lot of people complainig of the same theft by these chinese fraudsters. TAKE ALI EXPRESS OFF THE INTERNET AND HELP...
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S
Shafin m salim
Dec 4, 2019
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aliexpress ordered but status closed

Address: Kottayam, Kerala, 686001

I ordered 33 items from a seller in aliexpress. After payment successful it shows status - closed. I don't know what happens. Please refund my money or give my orders.
And i used a coupon for it, now it is showing that the coupon already used. My money deducted, coupon used but order status is closed.

Order id - [protected]
Mail id - [protected]@gmail.com...
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C
Christian Clement
Dec 3, 2019
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5 items demand refund, i wait for 8 weeks already

Address: rue du Ruisseau, 13, 4944

Hello,
I am very unsatisfied about how aliexpress handles orders which never arrived etc and do not proceed to refund. Its known the shops do not get the money first etc. Although i believe aliexpress should guarantee a little bit of buyer's guarantee. Other platforms ebay (Etc) do offer this guarantee. It makes people doubt about the seriousness of aliexpress.
I am a customer for over 2 years, have bought for a couple of...
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