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Ali Express Complaints & Reviews

www.aliexpress.com
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Updated: Jul 12, 2023
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Bad 😕 It seems that Ali Express has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Ali Express reviews & complaints page 4

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A
Allan gomes
Jul 18, 2020
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Parcel not received

Address: Singapore
Website: Ali express

I've not received my parcel as its been dispatch from kolkata to Air LGBI AP TMO . Please dispatch it to Agra at the earliest the tracking number is rb[protected]sg. It's an important article please send it to me at the earliest...
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S
Stranger Life
Jul 10, 2020
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ekiy ips android head unit

Address: 3, Wf102rd
Website: Aliexpress.com

Bought headunit for £75
Item is defective.
Claims compatibility with specific car i own. Features promised not delivered. No canbus compatibility. No steering wheel control. The the sound stopped working. The wi-fi stopped worked. The touchscreen reversed it's axis, plus right side of screen and it displays on left.
Asked seller for specific help. They offered to do video. I told my request for video and seller said...
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M
mbbeladiya
Jun 21, 2020
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hold my parcel at kolkata air foreign rlo building

I have given order on ali express and they sent the parcel but kolkata customs held it from 08.06.20 without giving a specific reason. I urgently required my parcel. Please dispatch my parcel as soon as possible.

Thanking you....
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S
Soorajvinod
from Hāora, West Bengal
Jun 21, 2020
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order frozen since january and haven't received refund

Address: 44/542 NGO Quarters,Melarannoor,Karamana ,Trivandrum

Order id:- [protected]
I ordered a robotic arm for my college project on january 22. On february 13 the seller cancelled the shipment. The order is still frozen and i havent recieved any refund. The seller is not responding and i can't get any contact info of aliexpress officials. Please help regarding the issue as i need that refund to complete my project....
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A
Alif Ahmed
Jun 18, 2020
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my 1more e1009 piston metal stereo earphone is not working..

Address: Edapally, cheranalloot

I brought 1more e1009 piston metal stereo earphone from aliexpress in last year july. Before 1 year the product got damaged internally. It is not at all working properly. I doubt the quality of the product. Whether it is original or not....
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S
sodhi.dilpreet
Jun 10, 2020
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Product not received also account closed

Address: china or singaore

I placed a order(order id [protected]) on[protected] and after three days means on[protected] tracking details updated on ali express page but still now no more updates after that i contact seller several times but he didn’t reply me pr so in end i opened a dispute but ali express closed my dispute as well as account till today[protected] i don’t recived my product nor refund so please help me...
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U
Umar85539
May 29, 2020
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Package stuck in kolkata customs

Address: #53,3rd cross babureddy layout manoranpalya rt nagar post Bangalore-32

My package is stuck in foreign lcao from january and still there's no update regarding it, i had reached the kolkata customs but they dont have any information regarding it, please help me with it, the tracking number is rv[protected]cn (China post registered air mail) last update is on 13/1/2020 showing dispatched from kolkata....
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T
tittafiore
May 28, 2020
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The battery was missing in the parcel

Hello,
I ordered and paid the sum of 1332.28 euros on 4/4/2020 for the purchase of a GOTWAY MsuperX wheel capacity 1230 (engine code[protected]HB serie[protected].
I received the wheel on May 14, 2020 but the battery was missing in the parcel, I waited believing that the battery would arrive a little later because of the covid19 . To this day still no battery.
I contacted the after sales service (importer gotway) who...
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J
jonirini716
May 26, 2020
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For not delivering my complaint

Address: mr.abubakr2018@gmail.com

Dear AliExpress I would like to inform you with great sadness that I ordered a product two months ago but my product has not reached my hands till today. Even after two months have passed, my product has not reached me yet. Now my product will not reach me today. I don't know if AliExpress will reach it. No one has contacted me. Even after trying to contact me on WhatsApp, no one has answered me. I would like to inform you that you are in...
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S
Smit Gondole
Apr 24, 2020
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smart watch

Hi, my name is Smit and I have book and smart watch from aliexpress in February month but I haven't received it and in the app it is showing that the order is delivered and received by buyer what is that please help me and deliver my order to me as soon as possible or contact me

My order no.:-UB[protected]SG...
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M
Muhammad Ehsan Ul Haque
Apr 13, 2020
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asus original maximus vii ranger m7r desktop motherboard z97 lga1150 ddr3 32g m.2 sata3 usb3.0 vga dvi hdmi atx used

Address: Mohammad Bin Al Kamis Street,, Dabab Road, Near Tamimi Markets,, Sulemania, Riyadh

My Order number is [protected], since I order few days ago the order status is closed after one hour, please I want to know the status of my order or refund the money to me thanks...
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R
rajashree t
from Bengaluru, Karnataka
Apr 3, 2020
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refund not received

Address: Sp 70/61, 3 rd main road Ambattur industrial estate

From last month I have ordered a lot is pen drives 64 gb all have been closed after my money is been deducted in my account. There is no response till now for more than 5 pen drives I have odredred but still no refund I got....
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S
SyedIn897
from Hāora, West Bengal
Mar 29, 2020
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fraud company not refunding money paid!

Address: "Taobao City", the main corporate campus for Alibaba Group at Xixi, Hangzhou. No. 969 West Wen Yi Road, Yuhang District, Hangzhou, Zhejiang.
Website: www.aliexpress.com

Member id : in[protected]tnnae

Aliexpress order : [protected]

I have received defective locked device (Uniwa w2026 1.77 inch feature mobile phone gsm unlocked cell phone)

Fraud seller store : https://www.aliexpress.com/store/340386?spm=a2g0s.12269583.0.0.705a1fccUFnirx

But seller cheated by extending dispute time and aliexpress team also refunded the money to seller instead of...
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J
JiJo Jag An
Mar 22, 2020
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refund not get

Address: Govindapuram, 673016

I cancelled the order of the product. But i did not get the refund amount yet...
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A
anjana M Mittal
Mar 20, 2020
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order nos : 8011625924596598

Address: 390022
Website: Aliexpress.com

I am not able to login my account and no information on dispatch/delivery information on my order. I am trying to login but i am not getting so this is looking like cheating as i am not able to track my order after paying payment.
.   replace all...
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A
amith mudiraj
Mar 13, 2020
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product not delivered till now

Address: 500039

Hello team i booked a watch in ali express maybe 2 month's back. But order was not delivered till now. But in ali express app it showing order delivered successful.
Uw[protected]cn tracking id
Can you provide me the correct information about the product.
Can you provide me any contact number so that i will contact and i will get some information about my products...
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I
Isha Sapru
Mar 6, 2020
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payment

Address: New Delhi, Delhi, 110075

Hi, i have been quite a regular customer of your app. And i have been facing this problem since few months. Every month aliexpress keep debiting from my account.", and how does it happening. If you will not resolve it, i will have to make a complain further. Last month also you guys debuted around 3500 and yesterday also i got a message of rs.3487 debited from my account by aliexpress. I don't know why is this happening and how you guys are...
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4
4anant
Mar 3, 2020
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refund (order not received)

Address: 380013

Order no. [protected] / tracking no. Rb[protected]sg

I brought this from alliexpress and due to some issue my custom they returned this it original sender. Now i not receive this product and my account suspended to open dispute i not able to claim my refund. Also i made request to active my account so i can open dispute but no reply getting from alliexpress.

Always i need to explain that i not get this product...
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P
pal111
from Delhi, Delhi
Mar 2, 2020
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kolkata airport sorting office - item dispatched to kolkata but no updates yet

I have ordered some parts for car freshener and my parcel showing dispatched to kolkata airport sorting center but no updates on product after 17/02/2020 regarding product and it now more than a week yet there is no update the status still showing the same message "dispatched to kolkata airport sorting office" this item is very important so please help me.

My tracking number : "re[protected]cn"
Name : pallav upretibr...
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P
pal111
from Delhi, Delhi
Mar 2, 2020
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kolkata airport sorting office no update on my parcel

Address: 110084

I have ordered some parts for car freshener and my parcel showing dispatched to kolkata airport sorting centre but no updates on product after 17/02/2020 regarding product and it now more than a week yet there is no update the status still showing the same message "dispatched to kolkata airport sorting office" this item is very important so please help me..

My tracking number is "re[protected]cn"
My e mail id : pallav....
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