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Ali Express Complaints & Reviews

www.aliexpress.com
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Updated: Jul 12, 2023
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Bad 😕 It seems that Ali Express has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Ali Express reviews & complaints page 7

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N
Nuno Baleizao
Oct 10, 2019
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shipping costs

Address: China

After i received an item damaged i opened an disput and the seller told me to ship the item back. I asked about the shipping cost and after a lot of talking he agreed to pay me the shipping costs. And now after more than 2 months, the seller doesn´t answer my messages and don´t give the shipping costs. I have contacted the aliexpress chat and they told me that they would make sure that they i received the money. And so far i have got no...
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Y
Yaminild
from Nashik, Maharashtra
Oct 4, 2019
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damaged items sent, refund not given

Address: Pune, Maharashtra, 411045

Unfair dispute resolution team to the buyers: i have been a regular buyer on the aliexpress website, until recently, whenever i order a more expensive order, the seller sent damaged items or wrong sized dress, and even accepted their mistake and agreed for a full refund without return (As return shipping from india is extremely expensive). However aliexpress have their own dispute resolution team, who decided that the buyer has to ship the...
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Yaminild
from Nashik, Maharashtra
Oct 4, 2019
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damaged items sent, refund not issued

Address: Pune, Maharashtra, 411045

I have been a regular buyer on the aliexpress webiste, until recently, whenever i order a more expensive order, the seller sent damaged items or wrong sized dress, and even accepted their mistake and agreeed for a full refund without return (As return shipping from india is extremely expensive). However aliexpress have their ow dispute resolution team, who decided that the buyer has to ship the items back, even althought the seller is okay...
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S
Sid Patel 710
from Ahmedabad, Gujarat
Oct 3, 2019
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money debited from card but order cancelled by the app.haven't received refund.

Address: A-8, Nirmit Royal, Motera., 380005

I'm a regular customer at ali express.
Last time while placing the order my order got cancelled. So i tried again2-3 times, and the next day too.
In the process my two debit cards(which i used for this) were debited.
My email id is: [protected]@ediindia.org
Details: INR 1039.53[12:31, 22/09/19]
Card ending(...0061)
INR 1036.33[23:53, 23/09/2019]
card ending (...0499)
Ihavent recieved...
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J
jaydev rathod
from Surat, Gujarat
Oct 1, 2019
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closed the order without delivery as it is available on the order date

Address: B-605, Wall street-2,Opp. Orient Club, Ahmedabad, Gujarat, 380006

Hi Team, I have placed the order on Sep 24, 2019, at $14 shoes "2019 Spring British Wind Bullock Trend Low-cut Lace Round Men Breathable Lining Casual Fashion Versatile Leather Shoes" (Order Number:
[protected]) but it is nt shipped and order was closed after five days. I hve placed an ordr whn shoes r available for buy on site so pls rvrt bck...
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S
SamarGaurav Sharma
from Garhshankar, Punjab
Sep 27, 2019
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package not received even after applied dispute

Address: 27 punjabi bagh, near curo mall jalamdhar, Jalandhar, Punjab, 144001

I was a satisfied customer of aliexpress and i love to buy things from there. But when i have updated my new delivery address somewhere in february 2019, i ordered around 5 times. Everytime there is no delivery at all and even i am unable to track the parcel. I am not getting refund or not even my order. Which is really v dissatisfactory. Dispites are closed stating contact ypur local logistical company. I dont know where is that local company...
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S
Samraggi Sarkar
from Delhi, Delhi
Sep 26, 2019
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refund money

Address: China

Hy I'm Abhirup Sikdar from Malda west Bengal. I ordered a dress on 13.09.2019 in Aliexpress. Then 3 days letter due to some reason I contact seller for cancel my order. And seller agreed to cancel the order. And said he refund my money on my PayPal account.but he don't refund . I also send him the screen shot of my PayPal account balance which shows zero. But he don't reply me. Again and again I told the seller for refund my money. still...
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D
Debora Torelli
Sep 26, 2019
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order not ok

Address: Rua Robartino Martho 255, 13216291

I bought from aliexpress on july 2nd. My purchase was supposed to be delivered on september 1st but it has never happened. Aliexpress affirms they had delivered in the right address. But who received the package???
When i ask them to prove with the signature from the responsible person for the package and the copy of receipt they don't answer. My dispute has just finished and nobody from help center was supposed to solve the problem....
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E
ertanp
Sep 26, 2019
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dispute center not being fair to buyers

Address: 34349

Hello,

I ordered 5x
Aluminum alloy anti-shock feet pad audio stereo speakers amplifier cd player chassis ceramic beads vibration absorption stand.

They came with metal beads instead of ceramic, which is inferior and cheaper product.

I opened dispute. I am 100% right. The seller says (Admits) he sent alloy product. The aliexpress dispute team is doing their best to prove i am wrong. I sent...
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J
jay hriata
from Tiruvannamalai, Tamil Nadu
Sep 23, 2019
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parcel stuck at rlo building

Address: Ramthar Veng,AOC square, 796701

Hello sir,
I have purchaised computer assesories from ali express while ago, but my parcel stuck at kolkata rlo building, item dispatched[protected]:21, till thaen there is no update.
So i kindly requested you to ressolve my situation.

My order detail tracking detai is rv[protected]cn

Thanks and regards
J. Lalhriatpuia
Lunglei, mizoram
Contact:[protected]...
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J
jay hriata
from Tiruvannamalai, Tamil Nadu
Sep 23, 2019
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parcel not delivered/cannot tracked

Address: Ramthar Veng, 796701

Hello sir,
My name is j. Lalhriatpuia, i have purchaised a camera for microscope from ali express on the month of july, but the percel had been stucked to kolkata air foreign rlo building, item dispatched[protected]:21, from that date onward there is no update till now.
So i request you th ressolve my situation

Thanks and regards
J. Lalhriatpuia...
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S
subhocc
from Delhi, Delhi
Sep 19, 2019
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logistic tracking showing nothing, but both sellers and aliexpress claimed that the order were shipped and so i can not have refund

Address: CD-23, 1st Floor, 7 no Udyanpally, Nazrul Park, Near 7 no Iron Bridge Cr4ossing, Kolkata, West Bengal, 700159

Order number:
[protected]
10pcs aluminum black carabiner d-ring key chain clip keychain hiking camp mountaineering hook climbing accessories m22
Properties: color sl ; ships from china
(Llkkyy outdoor store)

Tracking details shows on 19.09.2019:-tracking information is temporarily unavailable.

You could track your order here

Tracking number:
Kwttp[protected]yqbr...
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K
keshavsaraf1994
from Pune, Maharashtra
Sep 12, 2019
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order with tracking number rb808064026sg stuck at kolkata air foreign flo building

Address: Kolkata, West Bengal, 700034

To whomsoever it may concern

My parcel has been stuck at the kolkata air foreign flo customs office since more than one week and has not been processed. I is still showing awaiting presentation to border agency since the past 4 days.

Requesting you to look into this matter and resolve it.

Thanking you

Regards
Shiv tandan...
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M
Maria Kapandu Shindondola
Sep 12, 2019
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my orders

Address: P/bag 2092 Grootfontein, 2000

Am very much disappointed as an aliexpress first time customer. I have ordered goods with aliexpress seems july this years and we are now in september, but i haven't received any of my orders. Which totally left me with no choice, but to lay my complaints. I was looking forward to honesty and trust worthy suppliers, but turn out to be a disappointment. If it's possible to be refunded i will appreciate....
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A
abbas12345
from Mumbai, Maharashtra
Sep 12, 2019
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product never delivered

Address: Thane, Maharashtra, 401107

I had ordered 4 product out of which two deliverd which were lesser price but the expensive power bank never got delivered. For sometime the vendor was responding to my messages then he stopped. After a while they blocked by app and when i relogin with my google account they deleted my entire order history. Now i can’t even see my order history. Can’t even claim non receiving of goods.

Bloody chinese cheats....
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P
Pritesh Basnett
from Dinhata, West Bengal
Sep 9, 2019
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watch not received

Address: 734101

Rb[protected]sg
The above item is being detained and not released, not only that but this is the 6-7 item that has been confiscated by the customs at kolkata for no apparent legit reason. Buyer or the seller has not been intimated.
It seems the authorities detain goods as and when they like with no one to question them. This has to stop immediately or some international government has to step in because our government itself is...
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J
Jasmine1010
Sep 9, 2019
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fraudulent transaction from my bank account for purchase from aliexpress

Address: 40150

My bank account has been debited for usd248.87 (Myr1, 055.35) on 12 august 2019 for the transaction which i did not perform.

Please be informed that i have reported the fraudulent transaction to the police and hsbc bank.

Please assist me with the flow to recover back my funds for the transaction that i did not perform.

Kindly provide me with the delivery address and confirm that you have mailed...
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J
Jyotirmoymisra
from Imphal, Manipur
Sep 2, 2019
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the product (a mobile phone back cover) was ordered from aliexpress.com which is being held by custom

Address: China, Nalbari, Assam, 781335
Website: AliExpress.com

Dear sir/madam,
My package with "oppo realme 3 pro case ultra-thin soft liquid silicone skin protective back cover case for realme 3 3pro full cover shell" is being held by custom in kolkata with tracking id rb[protected]sg. I bought it from aliexpress.com which is china based online market. It is a simple mobile phone back cover. I request you to kindly consider the matter and release the product. I will be grateful.

Regards,...
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P
pal111
from Delhi, Delhi
Aug 27, 2019
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parcel still stuck in kolkata airport

Address: 110084

My parcel is stucked in kolkata airport sorting office from 22nd aug 2019 and no further updates regarding the product.

I have purchased a product from aliexpress but product has no updates after 22/08/2019.

Tracking number rb[protected]sg

Request you to check and do the needful.

Pallav upreti
Email : pallav. [protected]@gmail.com
[protected]...
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R
rishabh.09
from Vadodara, Gujarat
Aug 24, 2019
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custom withholding the order

Address: Surat, Gujarat, 395007

My order number on aliexpress is [protected]. My goods are withheld by custom and they are asking me to present the documents for the same and pay 42% duty. I don’t have that much amount of money and the seller is showing unethical behaviour. The seller is not replying to the mail and neither sharing the documents. And aliexpress has given the verdict to my dispute as no refund. So basically i didn’t receive any goods and neither...
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