Submit a Complaint
Claimed

Ali Express Complaints & Reviews

www.aliexpress.com
1
Updated: Jul 12, 2023
Complaints 330
Resolved
8
Unresolved
322
Bad 😕 It seems that Ali Express has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Ali Express

Having problems with Ali Express?

File a complaint and get it resolved by Ali Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Online Shopping
Ali Express

Recently resolved complaints

View all complaints

Most useful reviews

2
Dont receive the order
1
t700 sony ericsson
1
product not delivered till now

Featured stories

Damaged watch returned but no refund

Ali Express reviews & complaints page 6

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
H
harsh666
from Mumbai, Maharashtra
Nov 30, 2019
Report
Copy

crrju watch

I ordered cruju watch from ali express. And i did online payment. Order received at local post office but they return back as they said seller not given complete address as i given complet address. And order get returned. No body contacted me. I put a complent on indian post office but my order is distroied by ali express, now ali express has deleted my account so that i can not see my order details. Very bad service. Suffering from last...
Helpful
Found this helpful?
4 Comments
Report
Copy
J
joelmasih
from Noida, Uttar Pradesh
Nov 30, 2019
Report
Copy

order number: 8007120771865691

Address: Alibaba.com Hong Kong Limited, 26/F Tower One, Times Square1 Matheson Street Causeway Bay, Hong Kong.

Order number: [protected]
Status: closed
Name: mr. Joel masih
Email id: joel. [protected]@yandex.com
Member id: in[protected]uluae
Order amount after coupon discount: 235.65p
Balance successfully debited order was successfully.
Seller is still having product in stock find attached images, but under order history no tracking details found. It says order closed
How long will it take to get...
Helpful
Found this helpful?
Write a comment
Report
Copy
F
Farheen17e
from Mumbai, Maharashtra
Nov 26, 2019
Report
Copy

makeup products refund

I was searching this service since long time now I am happy to knw ur fast service for customer complain action.
My complaint is about alixpress .
I had purchased some items from mentioned screenshot sellers. They didn't delivered my item and ate my money and when I told them for refund they ignore my request and ate my money and blocked the open dispute option so I was unable to make refund request.hope u will help me to refund...
Helpful
Found this helpful?
1 Comment
Report
Copy
K
kufre james
Nov 26, 2019
Report
Copy

smart watches

Address: +23408037235028

I ordered for one smart watachmen blood pressure waterproof snartwatch women heart for us $ 9.92 from chycetofficial store and four digital watch men women silicon lad sport digital bracele wrist match for us $ 5.45 from make a difference today store since 2010/07/31. And up till now the items has not been delivered and i've not gotten my refunds. Pls i need my refund....
Helpful
Found this helpful?
Write a comment
Report
Copy
K
kush rana
from Delhi, Delhi
Nov 23, 2019
Report
Copy

stuck in custom clearance

Address: Palwal, Haryana, 121102

My tracking number is rb[protected]sg and my parcel is stuck in kolkata foreign rlo building on[protected] plz release them fast i want as as soon as the package contain only fitness band plz sir release it soon i bought a item on aliexpress now it stuck on plz release them soon

Plz clear my custom its is a health fitness band nd i need ths that's why i order from alixpresss plz release them
Thank you...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Punisher8105
from Bengaluru, Karnataka
Nov 21, 2019
Report
Copy

electronic / for college project

Address: Jagadish shetty general store neere jaddinangadi.karkala tq udupi dist neere post 574102, Udupi, Karnataka, 574102

Sir am from mite college mangalore.
I ordered an electronic components from aliexpress.
Just it is arrived to kolkata custom clearance.
I need that courier very argent. It is for my college project.
Please am requesting to dispatch my order as soon as possible.
My track i'd is 'rp[protected]cn'
Since it will take many days to arrive my location. Please dispatch
.
.
Thank you...
Helpful
Found this helpful?
1 Comment
Report
Copy
Afnan Mir
Nov 16, 2019
Report
Copy

product custom problem

Dear aliexpress i am regular customer of aliexpress from many years now
Rv[protected]cn
I called and visited delivery office they said they have returned the parcel contact your seller
I told them that i am ready to pay if their is any tax but they said they dont have parcel please step into this case and solve it because seller is not coperating...
Helpful
Found this helpful?
2 Comments
Report
Copy
T
Tatiana Turcan
Nov 15, 2019
Report
Copy

I got robbed by 97 for shipping something that was 0,46

I’ve placed an order on 12.10.2019, 10 small tablets for washing car windows costing €0.46 choosing from the options the free shipping to france from france, as you can very well see in the attached photo i presented as evidence that aliexpress stealthily ignored. As well, i received a notification about the order being shipped, still for the amount of €0.46, see again in the attached evidence the print screen of it. Later on i found...
Helpful
Found this helpful?
3 Comments
Report
Copy
S
Shibaditya Chandra
from Kolkata, West Bengal
Nov 15, 2019
Report
Copy

motorcycle riding gloves

Address: 2 Guitendal Lane, Howrah Maidan, Howrah, West Bengal, 711101

My order rp[protected]cn for a motorcycle gloves were placed more than 2 months ago however after several chase up with ali express the produce has not delivered me but the full amount rs. 1551 has been paid at the time of purchase. Now the status of the order is showing delivered but i actually haven't got it yet.

Now i'm not getting any communication from ali express....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Abdul Qadeer Siddiqui
from Varanasi, Uttar Pradesh
Nov 12, 2019
Report
Copy

complaint about product delivery

Address: Balrampur, Uttar Pradesh, 271204

My prduct mobile case cover lenovo a606 with tracking number ub[protected]sg is showing that "the item not found" while the item was hand over to airline and had departed from origin country. The delivery period is almost passed. I am still waiting for the product to be delivered to me. Please solve the problem and deliver it as early as possible....
Helpful
Found this helpful?
2 Comments
Report
Copy
R
Rinchin Tsomu
from Delhi, Delhi
Nov 8, 2019
Report
Copy

parcel stuck at kolkata lcao

Address: 201301

My parcel from ali express with tracking number rb[protected]sg under the name rinchin tsomu have been stuck at kolkata foreign lcao since oct 25th. I gor no intimation or notification as to what do they want. It is just lying there. Also it is so difficult to get in touch with them. I live in delhi so i cannot even go there. Please helo get my package delivered...
Helpful
Found this helpful?
3 Comments
Report
Copy
M
m.ishaque.dawood@gmail.com
Nov 3, 2019
Report
Copy

obscene and adult materials - wrong information given by the seller - local custom fined on the customer

Link of the product: https://www.aliexpress.com/item/[protected].html
Aliexpress order # [protected]

Dear sir/madam [aliexpress]
With due respect, i am a victim of wrong information given by the seller and today the local custom fined me sar 1, 000.00 (One thousand saudi riyal) for ordering such prohibited item to saudi arabia.

But i want to tell you that as per my initial conversation/exchange...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kuraish M
from Delhi, Delhi
Oct 29, 2019
Report
Copy

parcel stuck in kolkata foreign lcao

Address: #26 ,5th A main road, mustaqeem manzil, Bhuvaneshwari nagar, Bangalore 32, 560032
Website: Aliexpress

I have one shipments rp[protected]cn it has arrived in kolkata foreign lcao on dt08/09/2019. And since then, there has been no update whatsoever.
I can't understand what are they doing with the parcel and have made them not update any tracking information.
It is really very annoying. Lousy service whenever its related to international shipment, customs etc... Please send the parcell as early as possible....
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kuraish M
from Delhi, Delhi
Oct 29, 2019
Report
Copy

parcel stuck in kolkata foreign lcao

Address: #26 ,5th A main road, mustaqeem manzil, Bhuvaneshwari nagar, Bangalore 32, 560032

I have one shipments rp[protected]cn. It has arrived in kolkata foreign lcao on dt8/9/2019. And since then, there has been no update whatsoever.
I can't understand what are they doing with the parcel and have made them not update any tracking information.
It is really very annoying. Lousy service whenever its related to international shipment, customs etc... Please realese my parcell as soon as possible....
Helpful
Found this helpful?
Write a comment
Report
Copy
H
Horaios Amoyaw
Oct 27, 2019
Report
Copy

sent the wrong product!

Address: 4 Derwent road, N13 4pu

Hi

Hi, i made an order for hair bundles which i receieved and a curly frontal that the seller said they would send me seperate as they did not hve the style i was looking for but had something similar. With much disusssion they said they only had deep wave frintakl and i didnt want deep wave but just a curly frontal.in the end they siad they did have siomethhing similar but did not have a link for it on alliexpress so what...
Helpful
Found this helpful?
Write a comment
Report
Copy
T
Tarun ko
from Delhi, Delhi
Oct 24, 2019
Report
Copy

ems machine

Address: D block street no 14 house no 1551 kamal vihar kamal pur burari delhi 110084, 110084

My name is tarun. My order from aliexpress is stuck in kolkata foreign lcao for the past few days. The shipment from china was rather a quick one, but the product is stuck in kolkata for a concerning amount of time and i worry that my product is not going to be delivered. My order is [protected]. My tracking no is rb[protected]sg.. I order ems machine for buring fat.. Please help, if anyone knows what should i do, let me know. I also see...
Helpful
Found this helpful?
Write a comment
Report
Copy
T
Tarun ko
from Delhi, Delhi
Oct 23, 2019
Resolved
Report
Copy
Resolved

ems machine

Address: D block street no 1551 house no 1551 kamal vihar kamal pur burari delhi 110084, 110084

My order from aliexpress is stuck in kolkata foreign lcao for the past few days. The shipment from china was rather a quick one, but the product is stuck in kolkata for a concerning amount of time and i worry that my product is not going to be delivered. My order is [protected]. My tracking no is rb[protected]sg.. I order ems machine for buring fat.. Please help, if anyone knows what should i do, let me know. I also see this happens quite...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
amit dudi
from Nagaur, Rajasthan
Oct 22, 2019
Report
Copy

refund not given

Address: 5-D-100,Hudco Quarters, J.N.Vyas Colony, Bikaner, Rajasthan, 334003
Website: www.aliexpress.com

Unfair dispute resolution team to the buyers: i have been a regular buyer on the aliexpress website, until recently, whenever i order a more expensive order, the seller sent damaged items and even accepted their mistake and agreed for a full refund with return (As return shipping from india is extremely expensive). However aliexpress have their own dispute resolution team, who decided that the buyer has to ship the items back, which means...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Akshay Choubey
from Nagar, Rajasthan
Oct 22, 2019
Report
Copy

shipment not delivered

Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

I ordered xiaomi air dot from ali express on 2nd aug'19 amounting rs 1242.67, the order id is [protected]. It was supposed to come in 2-3 weeks. The shipment was stuck with delhi international mail centre for more than 2 months. It was not allowing me to cancel the order/raising a dispute during this transit time. The tracking id is rb[protected]sg, now it is showing the order is completed, meaning delivered. But when i am tracking this...
Helpful
Found this helpful?
2 Comments
Report
Copy
T
tei
from Guwahati, Assam
Oct 21, 2019
Report
Copy

custom fee

Address: electric veng,aizawl, Aizawl, Mizoram, 796007
Website: aliexpress

Sir my order was held at kolkata custom for so long without giving any specific reason and my order arrived today and the local post office asked me to pay for ₹2811 for my order and when i asked them the reason they just said that it was vecause of the custom fee while ingibe all the shipping charge for my order so please solve my problems and look after into it and kindly please ask the local post office to release it without charge my...
Helpful
Found this helpful?
2 Comments
Report
Copy

Related businesses

Phoolwala.com
1
(27)
Amazon India
1
(20120)
Archies Online
1
(425)