Amazon — harendra's refund

Address:

New Delhi, Delhi, 110029

I bought a 15.6-inch laptop bag from amazon, and pay through state bank of india card online. But the product is worst and i returned it to the amazon. Till now amazon didn't refund me the amount and showed the status that is paid. And tell me that amazon is not responsible for that your bank did not credit your amount in your account. I am really depressed now. Please rbi government help me