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Amazon India Complaints & Reviews

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Updated: Mar 21, 2025
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Bad 😕 It seems that Amazon India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Amazon India reviews & complaints page 3

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A
abhijeet.gosavi
from Pune, Maharashtra
Oct 14, 2024
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Regarding return of product not happening from amazon

Address: Pune

I have order IBell vacuum cleaner from amazon. The product was damaged so I have opted for return of product. The devlivery boy came to pick the product for return but the package was large and he cannot carry it on his bike so he reschedule the return and given false information to amazon that the package was not ready. Second time no execute cane to pick the package and again the same reason I got from amazon that the package was not ready....
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M
murtuja.exe
Oct 13, 2024
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amazon prime member delivery failure and dismissive customer service request for immediate action

Website: www.amazon.in

I, a Prime member of Amazon India, am filing this complaint due to a failure in the delivery of my order and the extremely poor customer service I have received throughout this process.

1. Order Not Delivered: On 5th October 2024, I placed an order, expecting Prime-level delivery service. On 6th October 2024, the delivery agent arrived but refused to deliver my product because the lift in my building was not working. Despite...
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D
Dazzling Day
from Lucknow, Uttar Pradesh
Oct 12, 2024
Mar 5, 2025
This thread was updated on Mar 5, 2025
Resolved
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amazon - refund not issued for more than 13 days

I ordered a Vamas Women's Silk Padded Self Design Sleeveless Readymade Saree Blouse worth Rs 1349/- on 14th Sep 2024 and got it delivered on 20th Sep 2024
Unfortunately the blouse was tight so I placed an exchange request for a larger size.
I received the larger size on 27th September but this time the blouse has stitching issues so I placed a return order on 28th September. The delivery boy picked it up on 29th September. It...
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A
AmitSinghvi
Oct 6, 2024
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Ordered an acer tv, item marked as delivered, but not delivered.

Amazon shipped this order with amazon courier service and their own partner that is Amazon courier services was the carrier partner. This item was marked as delivered on 29th Sep at 06.18 pm. Immediately contacted Amazon helpline at 06.19 pm. They asked me to wait for 48 hours. On 1st Oct, after contacting them, they raised an internal investigation, of which they are not ready to share any details and nor they are ready to share proof of...
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N
Nithish2002kumar
Oct 5, 2024
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Subject: urgent complaint regarding damaged product delivery and unjust policy violation notice by amazon

Address: Amazon.in
Website: Amazon.in

Respected Sir/Madam,

I am writing to lodge a formal complaint against Amazon regarding a series of issues related to my recent purchase, which have caused me significant distress and inconvenience.

1. Damaged Product Delivery:
On [29/09/2024], I placed an order for [name of the product: e. g., whey protein] on Amazon. Upon receiving the delivery, I was shocked to find that the product was damaged/spoiled....
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G
goyalgourav13
Sep 28, 2024
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Amazon refused refund

I order Vinod Roma Stainless Steel Saucepot from amazon. It came under 10 days return policy. When i tried to return, nobody came to pickup. I raised pickup 4 times after each cancelation i had to call amazon customer care and they keep telling me it will get picked up next day. After 2 weeks of back and forth amazon told me they had done internal investigation about the issue and reached to a conclusion (which they cannot share) that they...
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T
Tamim Bohra
Sep 24, 2024
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Pinaaki Enterprises Oppo A5 2020 Flip Cover | Card Pockets Wallet & Stand | Flip Cover for Oppo A5 2020 - Grey

I returned an item over two weeks ago, but the tracking now shows it as "lost in transit." Despite this, I still haven't.
Order date
21-Aug-2024
Order #
[protected]
Order total
Rs. 593.38 (3 items)...
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K
kritisingh1978@gmail.com
from Delhi, Delhi
Sep 14, 2024
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Sent defective item, not accepting return

I ordered a smartphone through Amazon. I received it on 3rd Sep. I was not at home so my mother accepted it. Usually online retailers deliver the smartphones and other expensive items with open box delivery and make a video for the same. But this time it was not the case. My mother asked the delivery guy for the same. But he took the OTP and just gave her that. I asked my mom to not open the package as I knew there must be some kind of issue...
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G
Girdharmona
from Mumbai, Maharashtra
Sep 4, 2024
Sep 4, 2024
This thread was updated on Sep 4, 2024
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Wrong product pickup by courier boy

We asked to delivery boy to check the product which he is picking up.
He said yes this is right product.
Today we came to know he picked up wrobg product from home.
Now customer executive are saying as product picked up from ur end... u are responsible for it... but why.
Like this any delivery boy will take any product.
Who is responsible for this?
Till now I have not face such issue.. every time...
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R
rajeswarpatnaik@gmail.com
Sep 1, 2024
Sep 1, 2024
This thread was updated on Sep 1, 2024
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missing item - amazon is refusing deliver missing item/refund amount

Website: amazon.in

I ordered 4 bedsheets through amazon. The seller partner Rajasthani Print (contact no was not available in amazon app). Amazon delivered only 1 bedsheet rest three were not in the package.

Upon repeated follow up and complaint amazon is saying every thing was good hence there won't be any refund or sending missing items. They also refusing to help further and take any escalation. Customer care is denying to connect me with...
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M
MuhammadZubair
Aug 29, 2024
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Amazon online mall task platform

I got an online job from Amazon online mall task platform and I was told to recharge to complete a task which I recharge 1000 which I did and completed the task and was ask to recharge 9578 again which I did and completed another task after that I was told to recharge 15100 to complete the last Task I and recharge it before i was now told to recharge 211700 which I don't even have so I loan in a bank to have that money still i did not get...
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J
Joyita1989
Aug 29, 2024
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kaged omega-3

Website: amazon.in

Product got delivered in unsealed form on 21st August 2024. Make complaint to them over the call, they launched their supposedly internal investigation, which according to them 3 days. I on the other hand has to throw out the product because i couldn't use. They didn't told they will be picking it up or anything like that. Now since i couldn't return the product they can't return my refund as well. How pathetic of them. Usually with damaged...
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S
Supriya ramesh
Aug 28, 2024
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Refund Not Received for Lost Return

Website: www.amazon.com

I returned an item over two weeks ago, but the tracking now shows it as "lost in transit." Despite this, I still haven't received my refund.
Thank you for your prompt attention to this matter....
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I
Ivan Moody
Aug 26, 2024
Feb 12, 2025
This thread was updated on Feb 12, 2025
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Sarah from Amazon Task Mall

Sarah from Amazon Task Mall reached out to me and stole about 7000 USD of my hard-earned money. Fortunately, I was able to contact Crypto House on telegram: octafexrecoveryexpert The money was refunded by them. Their assistance is available, but Amazon Task Mall won't reimburse you....
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amit_aks_007
from Noida, Uttar Pradesh
Aug 26, 2024
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Order # 407-2450970-5633919 : Ordered 3 received 1 and customer support says 'I am a liar'.

Address: Amazon Retail India Pvt. Ltd., Ground Floor, Eros Plaza, Eros Corporate Centre, Nehru Place, New Delhi-110019

I ordered 3 pieces of Jockey 1615 (2 white and 1 black) from Amazon on 16-Aug-2024. The package was delivered to me on 18-Aug-2024 but it had just on piece (white). I mean rather then getting 3 pieces, I only got one.
A complaint for this issue was raised with Amazon as soon as the package was delivered on 18-Aug-2024 and I was told that the same will be resolved by 23-Aug-2024. Nobody reached out to for any clarifications and when...
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J
Jasmin Mahesh Patel
from Ahmedabad, Gujarat
Aug 23, 2024
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repeated return request failures and unjust refund denial for defective product

Address: India

I am writing to file a formal complaint regarding the extremely poor service I have experienced with Amazon India. I purchased a power bank that turned out to be defective. Within the return period, I submitted a request for the product to be picked up and a refund to be issued. However, no one came to pick up the item.

I contacted Amazon customer care, and they reinitiated the return request. This process was repeated four...
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U
umesh210169
Aug 22, 2024
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Non delivery/cancellation of orders without the information and consent of the customers.

I, being a member of Amazon Prime, would like to draw your kind attention towards the deteriorating customer service of Amazon India due to some dishonest, unprincipled and dodgy Delivery Associates as well as the loopholes in your grievance redressal mechanism.

If a company tries to hide itself as against resolving the issues being faced by the customers, it is an established fact that principles of natural justice are being...
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S
SMC_92
from Pune, Maharashtra
Aug 19, 2024
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Deliveries delayed after becoming prime

I joined Amazon prime hoping that I will get faster deliveries.
Strangely all my orders are processed as non prime member even though the seller item qualifies for prime delivery.

On day of delivery the item reaches the final delivery hub at around 7 AM in the morning. Normally it should be out for delivery by 11 Am.
But it just does not go out for delivery and in the end returns to the previous hub on its own...
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A
aman.aman.singh4@gmail.com
from Mumbai, Maharashtra
Aug 16, 2024
Mar 3, 2025
This thread was updated on Mar 3, 2025
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furniture installation issue

Address: Malang Chawl near Sharma saloon Opposite police station KALYAN East, MAHARASHTRA 421306

I have Ordered a queen size bed and the bed was delivered on 8th Aug 2024 but still nobody came for installation for the same and I had complaint regarding the same in Amazon customer care for 3 Time but still I didn't receive any call regarding bed installation.
Kindly help for the same..
Below is the Details of mine:
Aman Singh
Malang Chawl near Sharma saloon
Opposite police station
KALYAN...
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R
Ritika13
from Ludhiana, Punjab
Aug 11, 2024
Feb 12, 2025
This thread was updated on Feb 12, 2025
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Refusing to get refund after irresponsible behaviour

I ordered a cooler from amazon but during the day of delivery, i was not able to pick up the call and the delivery agent hand over the order to resident. The order was prepaid and they irresponsibly hand over to anyone . when i complaint regarding the same they file an investigation and are saying that the product is already been delivered and are refusing to provide me refund...
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