Amazon India — I didn't get refund

Address:

Bhavara, 847212

As i have done a transaction from amazon and sucess but i canceled it so there was refund amount initiated on 24/11/2019 and the reference no is: 36r79rez0000k33ttbgw but amount has not been credited in my account till date and continuously i am contacting customer care for this but not getting a reply for this. As per them contact branch for complain, they put an ip from there side whenever branch contact to the department they said today will credit it but still in pending no action is been taken. As per amazon they instructed to file a charge dispute. Please look into the matter at the earliest. Please look into this matter as its very serious.
Name fozail ahmed
Mob [protected]