Submit a Complaint
Claimed

AmBank Group Complaints & Reviews

www.ambankgroup.com
2.5
Last updated Oct 23, 2023
Complaints 91
Resolved
43
Unresolved
48
Good news! We have a good connection with the company and they're good at resolving user complaints.
Quick Links
Statistics
Share
Complaints
Contacts

File a complaint to AmBank Group

Having problems with AmBank Group?

File a complaint and get it resolved by AmBank Group customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Credit Cards
AmBank Group

Complaints recently resolved by AmBank Group customer care

View all complaints

Most useful AmBank Group reviews

AmBank Group reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
angelpek
Apr 9, 2021
Report
Copy

AmBank Insurance MAA MBF SPP1MAAACBC

TO WHOM IT MAY CONCERN.
I'm making a complaint regarding the above insurance which charged me through my credit card. I’ve been calling AmBank regarding this issue. The staff said, it was purchased through telephone and conversations recorded under "Smart Partnership Moto Kuala Lumpur”. Hence, I asked for the voice recording because I never said YES to enroll in this insurance, never signed the document either. The staff said...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Tts Ing
Apr 5, 2021
Report
Copy

Workinghour

Address: Metropolis tower Johor bahru

Why metropolis tower jb close before 4pm?i come around two time
But I saw time table is 4.30pm to close...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Skyong
Feb 4, 2021
Report
Copy

Poor customer service

I have very bad experiences with Ambank Rawang counter and also through phone merely asking about the new note.

In a conclusion, the services I have received from Ambank Rawang Branch it seems like a services from Government sector.

Over the counter, the girl was rude and via phone, I ask about the new note, the answer was do not know... then straight away cut my phone.

I really disappointed...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
poker face
Jan 28, 2021
Report
Copy

Staff not responsive

As above matter mentioned, a staff from Retail Collection & Recovery Management, (Nurw***dah binti Muhammad), were not responsive and didn't deliver the task well. Please take people complaint seriously, to prevent same things happen in future....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pei Lie Tan
Jan 19, 2021
Report
Copy

Requesting an update

Please check your record, I have called so many times to your customer service. But no one get back to me the status yet.

So disappointed with your service!...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pei Lie Tan
Jan 19, 2021
Report
Copy

Cancelation credit card

Re: URGENT - CANCELLATION OF CREDIT CARD CRM:[protected]

Please look into this emai ASAP.

This is very bad experience with Ambank.

Please contact me at[protected]...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
D
Darren Soong
Jan 16, 2021
Report
Copy

Repayment Arrangement Plan

Hi there,

I've called many times to your hotline and also sent an email on 1st Dec 2020 and requested to cancel the house loan repayment arrangement plan. I've stated clearly to STOP the processing of the repayment arrangement but no one responded to me. Furthermore, I do remember the agent who called me was Ms Sal, and she did mentioned will give me a call to follow up on this, but no call or message or even email received...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
Chen Ling
Dec 28, 2020
Report
Copy

Too slow

Address: Menglembu Perak

I wait for more than one hours to just wait for opening a bank account but i feel so disappointed and couldn't wait anymore because i really dont know how long should i wait some more. I wait for an hour for my queue and finally is my turn but the staff tell me that she dont know to do... Ask me to wait for another staff who still have 2 more customers on his hand. Why?. Customer service always not enough staff and the number i queue is dont...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mzhmd
Dec 3, 2020
Report
Copy

Car Loan

Address: Ambank Kuala Lumpur

So bloody slow process of repayment assistance..request made before the moratorium ends..still on processing till December..I’ve called for 6 times to follow up, in the end the customer service is helping to resubmit again..my loan is finishing soon..definitely will try to avoid from getting any loan from this bank.....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
Chelly Tong
Oct 16, 2020
Report
Copy

Attitude no courtesy

Address: Taman Dato Chellam,81800 Ulu Tiram ,Johor.

I want to complaint here about the service at No.2, Jalan Badik 15, Taman Puteri Wangsa, 81800 Ulu Tiram, Johor. When my mother walked in Am Bank, a Malay employee (female) treated my mother harshly and asked my mother Why is risiko of my sejahtera red? Of course, my mother didn't fill in the risk status of my sejahtera, because she didn't know to fill it out!
And then, go to couter 4, a Chinese (female) serves my mother. My mother...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Rupashni Vatumalay
Oct 15, 2020
Report
Copy

False information

I have made a call to ambank customer service on the 9th October 2020 at 1521hrs.. I spoke to a lady officer name Ms Rabiatul. I have called to ask about my housing moratorium extension status. That was my 4th call to ask about my status where I was yet to know my application status. On the 4th call, which was answered my Ms. Rabiatul, she said that my application was approved and I was about to receive my SMS of my application status in...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ah Mooi Siew Mooi Siew
Sep 3, 2020
Report
Copy

Cant pay my visa deducting via my saving account

Address: LOT 1414/1, JLN INDONESIA, KG SRI PARIT, LUKUT

Usually bank changed the online payment system from good to beeter. But this is not the case of ambank if i were to comapre with other banks. For example : 1 setting up favuorite accounts payment, not well presented and so confusing.
Like today i could not even pay up for my ambank visa. The " continue button" just could not move. Fed up after trying for a number of times. The older system was very very much user friendly. Pls do something...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
N
NoorFarahain Othman
Aug 16, 2020
Report
Copy

MAA MBF Insurance

Address: MAA MBF insurance

Hi.
I would like to terminate the insurance stated as i was not interested in pursuing it. The represenatative called and inform that i can terminate them once i received the policy, but my account has been deducted before the policy received.
I tried called the centre a couple of times, but my call has been rejected.
I am hoping that this issue can be solved as soon as possible, as i have been a proper card user all...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Si Hwai Ching
Jun 29, 2020
Report
Copy

My credit card already deducted the amount automatically without any notices and permissions

Hi, i’m here to request cancellation of this insurance. My credit card already deducted the amount automatically without any notices and permissions. I need to cancel it immediately! Thanks....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
D
Devarajan Dev
May 28, 2020
Report
Copy

Cancel maa mbf

Address: 34 jalan permata 2 taman sri jaya 86300

I want cancle my maa mbf even i never agree to this policy.. Never any sign up.. Please cancel maa mbf acc reimburse me.....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kah Peh Luei
Apr 1, 2020
Report
Copy

poor level of customer service with high dissatisfaction

I want to complaint about your relationship manager, bell gan who works at am bank branch taiping for her poor customer service and rude attitude towards the customers.

Due to the recent economic recession that leads to a dramatic decline in share and bond price, i am considering dropping the bond i bought previously. On 17th march, i had contacted bell at around 1200 hrs to enquire about the bond price before making the decision.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
Joaryn Lim
Mar 14, 2020
Report
Copy

hilton membership fee

Address: No.21a,Lintang Sungai 6,Taman Teluk Pulai Indah, 41100

Hi ambank dept, i’m joaryn lim swee ying who using ambank visa infinite credit card and why suddenly get charged hilton membership fee (Rm 350) which i don’t use the member.in the membership don’t get any free stay. Then can i know rm 350 is for what used? Your staff (Hasisah) is very rude on handling this case on our tele-comunication. Which i don’t agreed on the charged. Pls reply the above issue. Thank you....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Norhafizamdisa
Mar 6, 2020
Report
Copy

asb lambat berurusan

Address: 13b lot 938 kg serukam, 08000

Saya noor hafiza fon no [protected] tidak berpuas hati dengan services staff di kaunter.. Kalau asb lambat jangan cakap suruh tunggu... Kalau dah tak boleh cakap je tak boleh kan senang... Boleh pergi ke bank lain.. Dah tunggu berjam jam.. Sampai di kaunter last2 cakap ic tak boleh baca... Apa ni... Macam ni ka services staff dekat am bank pekan baru.. Bukan nya ramai pun custermer... Very poor... Very bad...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
Jenny Mak
Feb 18, 2020
Report
Copy

credit card no 4293 1326 3540 3503

Dear sirs,

I refer to my credit card statement dated 15/2/2020. I wish to inform that there are two charges which i did not authorise and i have no knowledge of:

1. Interest charge (@retail 17%) $112.85
2. Quick cash finance charge @18% $7.35.

Kindly look into this matter and advise me what should be done.

Thank you!

Mak mun luan
Email: [protected]@gmail.com...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
chin lily
Jun 26, 2019
Mar 15, 2022
This thread was updated on Mar 15, 2022
Resolved
Report
Copy
Resolved

savings account has been stolen

Address: 7-01 Jln Austin Height 8/4, 81100

I am holding an ambank savings account no: (Private) my saving account money has been deduct by someone without my knowledge and permission. We ask ambank staff help us to check it. Realize, my account has deducted two times. I call customer service ask me wait. I wait 1 week ready no body call me. I’m very disappointed in this ambank. Horrible thing is we don't use the card for online shopping or pay for anything just for loan house. Savings...
Helpful
1 other people found this review helpful
1 found this helpful
2 Comments
Report
Copy

AmBank Group related businesses

OneAssist Consumer Solutions
3.9
(4066)
Shaha Finlease
3.1
(260)
SaveTheDeals.in
1.9
(365)