Dear management,
I would like to express my grief on the one of the apollo pharmacies at mehdipatnam (Beside sarvi hotel, sbi atm) hyderabad.
I see that the display board shows 10% discount on the medicines.
On 16th aug '16, at 10 p. M., i went to purchase medicines. My bill was more than 700 rupees. However, the staff argued with me saying there would be only discount of 9%. So i turned back without purchasing them. I am a regular customer for this pharmacy in which they used to give 10% discount. I would like to bring this to the notice of the management that if there was a change in the percentage of discount, then why have the staff put the display that they are offering 10%?
Then i have gone to another apollo pharmacy which was 100 meters away, in ground floor, beside hotel pallavi.
I directly asked if the medicines are available and what's the discount %.
He said that the discount would be 9% and it would not be valid after 10 p. M. It was 10min crossed 10 p. M. I really was very depressed with the response from the apollo team.
Hence i immediately went to medplus pharmacy which directly offered me 10% without even asking. I was very guilty that i have kept expectations on apollo pharmacies.
If apollo has changed the discount percentage, it should have been displayed properly in the stores. If apollo has restricted the timings to offer the discounts, that should also have been displayed in the stores so that we would think it as official. The only impression in my mind now is that the staff is doing some actions which are against the management.
Please resolve and update me with the status of what action has been taken.
Nov 12, 2016
Complaint marked as Resolved A manager called me from Apollo on the same day when this complaint was raised. It was a land line number starting with 040-. Apologies, I lost this contact now. Thank you for Consumer Complaints website.
Apollo Pharmacy customer support has been notified about the posted complaint.