Axis Bank Fastag — wrong debit to my card

Address: Mumbai City, Maharashtra, 400066

I am using fastag card issued by axisbank. My fastag a/c no is [protected]. My account was debited for rs.55/- on 8/2/2020 giving reason as adjustment entry. On enquiry they asked me to submit my rc copy and photo graph of my car. I shared both photo with car registration no.
They say it was done but not still giving me credit not proper explanation. Why and how did they debit my card with my consent. No answer as yet. Also wo asking me axis bank has debited 800/- from my personal account and credited to fsstag ac. This we loose confidence in whole system of fsstag debit. On 8/2/2020 have not crossed any toll gates also.
My humble request is to rectify this.
Thanks
Jagannath kulkarni
Car no. Mh02by6029.
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Hi, we wish to inform you that Auto debit facility is activated for wallet Id- [protected], Rs.800/- debited from bank account and credited to wallet ID, the same can be used for future toll transactions. Regards, Team Axis Bank

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