Bank Of India — boi fd closure/renewal grievances

Address: Khanda Colony

There is a strange ritual going on in Bank of India, Khanda Colony branch for the past six months . If a customer wants to renew/close a fixed deposit he/she has to stand in a separate serpentine queue for an officer's signature verification. A senior citizen finds it even more difficult than other customers to stand in the queue.
The serpentine queue is because the officer attends to multiple branch activities. A customer ends up wasting 30-40 minutes for a simple signature verification from the officer and submit it to the staff handling Fixed Deposits. The customer signature verification should be inculcated as a day end process between the staff and the officer. Customers should not be forced to go through this process.