Bank Of India — fraud transaction on atm withdrawal

Address: BOI, railway station road, ratangarh, Churu, Rajasthan, 331022

I requesed for atm on 14 november 2019 fron boi ratangarh branch. Bank asked that it will be active on 16 november 2019.
I tried that atm after 48 hours on 16 november at a pnb atm but it displayed unauthorised access, i thought the atm card not active yet.
Now the actual things happen. After 30 min i got atm withdrawal of 2000/- and just after that 10000/-. I visited branch office and asked branch manager regarding this. He said he bloked the account and atm and asked me to raise a fir.
I leaved the branch and after 10 min, received another message of 3000/- withdrawal. When i again reached to branch, it was closed.
The customer support of boi was not handling and properly answered the questions.
I have attached the m statement with this.