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Bank Of India — Refund not shown in bank

Address: 325, Shahid k.b thapa marg

My name is varsha khatri and I had ordered car cover of rs. 2499 in Amazon on 12 jan 2023 and after 16 jan 2023 I returned this order due to personal reason. And on 19 jan 2023 Amazon initiated the amount to my bank but I still didn't get the money. Amazon sent this reference number[protected] and told me to fill charge dispute form but in Bank of India I am unable to find such policy. So please kindly respond to this complaint it's very urgent.
Thankyou
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