Bank Of India — regarding payment refund

I applied a online passport application on dated[protected] and its fee was paid by boi net banking id stubp 65632445 the amount of rs 1500 was deducted from my account [protected] mithapur branch jalandhar but it was not credited to sbi account of ministry of external affairs account and status of payment was showed failed. So i paid fee again by id stubp 65650801 which was accepted sbi
Till now, i have sent two mails to boi. Neither given reply nor given refund to me
So please solve my complaint.
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Bank Of India customer support has been notified about the posted complaint.
Aug 06, 2018
Updated by s p singh saini
Nothing solution has been done till now
Aug 08, 2018
Updated by s p singh saini
Approximately, one month has gone, I complained to Bank Of India through Email and lodge my complaint to

Consumer Complaints on dated[protected], but till now nothing has been done
 
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