Bank Of India — Unresolved since more than 10 days! Boi-grievances team bogus?

Address: Head Office: Star House, C-5 G Block, Bandra Kurla Complex, Mumbai-400 051

Website: bankofindia.co.in

COMPLAINTS PERTAINING TO STAFF MISBEHAVIOUR REMAIN UNRESOLVED YET.
Please NOTE that THIS, :
- DESPITE BOI senior management being well aware that this has to do with a 90 YEAR OLD AILING ACCOUNT- HOLDER
- SINCE SEP 1 (MORE THAN 10 days ALREADY and COUNTING)
- DESPITE REMINDERS on Sep 4th 2023 and counting )
- DESPITE senior maangement's Vinod Manohar Padhye, Manmohan Singh Sikka, Om Prakash Lal, Kalpana Tushar Save, CFBB deptt HO, Gen Ops Deptt Navi Mumbai, Postmaster BOI, Kharghar BOI, CHIEF GRIEVANCES REDRESSAL OFFICER, BOI-Social-media team ALL IN THE KNOW :

REFER COMPLAINT Ref No. : BI[protected]
and
REMINDERS on MULTIPLE dates to team SOCIAL MEDIA TEAM AND ALSO email marked / copied to those names above.

REFER to call records and emails etc. We STILL do NOT have any answers for:

1 WHY no calls to both the landlines were taken MULTIPLE times on day one ( AUG 31sr last)

2. WHY half-baked INCOMPLETE info was emailed back to us on day 1 AUG 31st, when we had no choice but to email since our calls were NOT being taken at all

3. WHY our email CLEARLY requesting a CALL back was IGNORED on day one

4. WHY, on day 2 (SEP 1st), when one Ms Sheetesh, who EVENTUALLY took a call, harassed us by not trying to evade sharing her name UNTIL we had to emphatically remind her basic ethics of accountability

5. WHY, on day 2 (SEP 1st), Ms Sheetesh, DEPRIORITIZED a 90 year old customer's family's call INSENSITIVELY to cite an excuse that she cannot complete the call and offer clarity as she "had customers waiting in front of her" as if the 90 year old account holder is NOT a customer! And THIS, when she was ALREADY AWARE how sensitive the case already was!

6. WHY, on day 2, SEP 1st, Manager, Ms Shipra S, made UNPROFESSIONAL EXCUSES like:
- how she was on leave the previous day implying therefore how Bank Of India STOPS working effectively when ONE individual is on leave!
- how her branch is UNDERSTAFFED ( as if this can be a valid justification to present to CUSTOMERS instead of raising the same to BOI senior management!)

7. WHY, on day 2, SEP 1st, did Ms Shipra Sahu choose to be BLATANTLY RUDE and disconnect the line on us when we emphatically asked her to read our emails AGAIN to realize how she was making a sorry excuse basis LIES / HALF-TRUTHS selectively and conveniently noted to hide her obvious incompetency behind

8 WHY did staff at Kharghar Branch call on correct number instead of the wrong number no longer in use (cited by BOI in its mail) to reach me?? REFER to BOI mail in this very trail by ERRONEOUSLY referring to an old incorrect number no longer in use, as the number they tried calling on, when we REPEATEDLY have pointed out [protected] is the current working number (please REFER TO PARTS HIGHLIGHTED IN YELLOW IN TRAIL)
As earlier conveyed to Ms Sahu, the number they tried was, in fact, the super-senior-citizen's OLD number, a number now NO MORE IN USE!
Q: Are such employees who clearly have no eye for detail and can be capable in such serious lapses on a sensitive account, qualified for banking work and not UNSAFE for account holders?

9. WHY is Grievances team NOT bothered responding to the STAFF MISBEHAVIOUR ISSUE since MORE THAN 10 DAYS now?

10. WHY do some emails bounce back even though they are mentioned as the email to write to, on BOI website?? IREFER : SCREENSHOTS ATTACHED .
Is it DELIBERATELLY set as BOGUS by senior most management BOI ? If so, this is a SERIOUS ISSUE nothing less than PROVING HOW NOT TRUSTWORTHY BOI senior management is and needs to make NEWS.