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BuyAtBrands Complaints & Reviews

www.buyatbrands.com
2.6
Updated: Jul 23, 2016
Complaints 35
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18
Unresolved
17
Good! BuyAtBrands values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that BuyAtBrands step up their efforts to fully resolve all complaints 👍
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A fake casio edifice
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Ridiculous service and non authentic product
0
wrong tracking number

BuyAtBrands reviews & complaints(35)

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K
Koushik Daw
from Kolkata, West Bengal
Jul 23, 2016
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Bad quality of watch providing by the company

Address: Kolkata, West Bengal, 700060

I purchased one edifice (ef550) watch (invoice number:1105261) worth rupees 3500.00 around june 2015 from your esteemed company. but unfortunately within a span of one year its wrist belt got broken and the minute hand has become loose, so the watch is unable show any time. it is unexpected that an esteemed company like this could provide such low quality watch. i would expect my watch to be replaced....
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Utsav Ghosh Dastidar
from Kantabanji, Odisha
Jul 4, 2016
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Damaged watch

Address: New Delhi, Delhi, 768216

Amit Singh
Mandalia B / 2, Brajrajnagar
61959-client invoice no
At soon I see the watch, the watch appears to be damaged
The glass above the dial is not fixed and the chain of the watch is broken too
Looks like it's already a broken watch that has been delivered to me by buyatbrands
Seriously disappointed by buyatbrands
The dial of the watch also looks like manipulated....
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D
dsupadhyay1612
from Ahmedabad, Gujarat
Mar 22, 2016
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Worst customer service

Address: New Delhi, Delhi, 110008
Website: www.buyatbrands.com

I bought Casio watch and its radium not working. After 2-3 month call, they had arranged pick up and after 3 month constant call, they replaced watch (as per buyatbrand). Problem still as it is. The worst condition is, they never reply or call back in mail or phone. I have all phone records and email conversation with me. Never buy from this site....
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M
mrkaushikdev
from Kolkata, West Bengal
Feb 19, 2016
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Payment made in 2011 for a product purchase. Not delivered. No money refunded

Address: Kolkata, West Bengal, 700074
Website: www.buyatbrands.com

I made payment for a perfume. I have paid delivery charges as well.
At that time they advertised that if they dont deliver then they pay double times as fine.

1st case of Thief--They put my product on hold for almost one year. Neither cancelling my order or starting with delivery. The customer service is non-responsive.

2nd case of Thief--They owed me fine(as per the website policy) + Refund of product...
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P
Prashant Vayeda
from Pune, Maharashtra
Jan 19, 2016
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Product not received

Address: 411021
Website: Buyatbrands

I have ordered Casio watch on 14th Jan vide invoice no #IN045660. But i am not receiving any update from them or not able to track my product.

Pl help me out my contact no [protected] or [protected]...
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G
gargi suresh
from Chennai, Tamil Nadu
Jan 13, 2016
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No refund for the cancelled order

Website: www.buyatbrands.com

I ordered a watch order number IKGLDQCWL from Buy at brands and had to cancel the order next day, I canceled the order by calling to the customer service number and made sure the money will be credited within 7 days, Now its been 18 days and still they say they have a bank problem . Now When I call the agent Swati told me to do whatever I can and they cannot refund now as bank has problem. I need to know how to register a fraud complaint...
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V
vishalsantwani
from Raipur, Chhattisgarh
Nov 15, 2015
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A fake casio edifice

Address: 492001
Website: Buyatbrands.com

I have ordered casio edifice watch.. When i opened box i saw a wrist chain is opened frm one side.. I thnk its ok.. But when i remove wrist chain polythene i saw a fake copper color.. I have paid ₹4200.. Any one help me pls..! I have also showen the watch on casio store the say this is fake watch.. They also ready to give me a write letter tht this watch is fake.. Copper color is fully fake..! I also maded video while opening box...
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N
nmanavalan
from Chennai, Tamil Nadu
Aug 16, 2015
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Refund Issue

Address: Chennai, Tamil Nadu

Hello Team, I Purchased a casio watch from Buyatbrands.com but after paying through my Credit card i found the product is duplicate and Itried to contact them through +[protected] but no one picking up and I am trying to reach them for past 7 days still failed and today I received a product through some courier and denied a delivery but still delivery person kept a product near my door step and went and I am really frustrated about...
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K
Kesavaprakash v
from Mumbai, Maharashtra
Jun 4, 2015
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WATCH SENT FOR SERVICE BUT NOT RETURNING THE WATCH

Address: New Delhi, Delhi

I brought casio edifice redbull series from buyatbrands not even 3 months the watch has got fault..I called buy at brands they didn't picked the call for a month .After a long struggle i raised a request..They doing all nefarious activities ..they are cheating and faking as like hell..No response saying like..the watch we dispatched but courier company has lost that.so we will send the watch again.like this they gone through three months..still...
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R
raviprataplp
Apr 25, 2015
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Duplicate Casio Edifice watch received

I had ordered an Casio Edifice watch on 29/03/2015 vide order no, DUQVGBHUF for Rs.3000/- (67% discounted as advertised) from Buy at brands website, for which I received a duplicate Casio Edifice watch which you can get for Rs.1000/- approx. from any local market. The quality of finishing ascertained that it is a duplicate piece. To verify the same I got it checked by 2-3 local authorized Casio dealers, they also told the same thing that...
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V
v20873
from Delhi, Delhi
Apr 8, 2015
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sale the Fake and cheating

Address: New Delhi, Delhi

My complaint I have purchase a watch from Buyatbrands.com on 05 March 2015, Invoice no. #IN021515, brand-Casio EF-550RBSP-7AV Edifice Series Gents Wrist Watch - Imported, Rs. 3449/-. when Buyatbrands comform me for the order they conform me if the item you not like than inform us(Buyatbrands) with in 7 days we will collect the item and refund the total amount with in next 7 days without any deduction. when I received the item form Buyatbrands...
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V
Varma Pinak
from Thiruvananthapuram, Kerala
Feb 23, 2015
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Product not being delivered, No reply of mails about product delivery status

Address: Kutch, Gujarat

I have ordered a TITAN WWF series watch from Buyatbrands.Their website states they deliver product within 7 working days. I have ordered product on 4th February, 2015 and today is 23rd February 2015. However payment method selected was Cash on Delivery. Kindly take the necessary actions....
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S
Sanjay Singh
from Mumbai, Maharashtra
Apr 23, 2013
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Goods not dispatched / refund not released

Address: Gujarat

I had placed an order with BuyatBrands on the 16th April 2013. I had made a payment of Rs 22k to them to supply a Casio Protrek Watch. Unfortunately that was the last I saw of my hard earned money. Sweekar Chopra and his partners in crime at the fake and fraud site , have failed to deliver/ refund my money. These bunch of cheaters don't respond to my e mails and the phone call is out of question as the cheaters don't lift the phone...
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V
Vishal Bommer
from Vadodara, Gujarat
Mar 1, 2013
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Non delivery of Product (philips go gear Spark 2 gb mp3 player))

Address: Maharashtra

Dear All,

I have booked the Philips Gogear Spark 2GB Mp3 Player SA2925A - Color : Grey from BUY AT BRANDS on 19th Feb, 2013. Upfront Payment vide Credit Card was also made towards this booking.

Product Reference No. PGYZBKBEM was allocated for future correspondences.

However, i am heavily dissapointed that my product has not been delivered to me so far. I am trying to contact their customer care...
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F
francisac
from Edakkulam, Kerala
Feb 19, 2013
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Non delivery of ordered items

Address: Thrissur, Kerala

Ordered through [protected]@brands on 30th january 2013 casio wrist watch and perfume. As per the site policy ordered will be couriered by blue dart and will be delivered within 5 working dates. After 5 working days contacted customer care and told me a later date. I was patient enough to wait but till date i have not received the order. Their is no tracking no. for my order placed. For above reasons i would like to register a complaint against [protected]@brands...
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P
pattukar
from Hyderabad, Telangana
Feb 5, 2013
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wrong tracking number

Address: Chennai, Tamil Nadu

i placed an order before 12 days fossil black metal watch . it indicates that the watch has shipped before 5 days . i dint get any information about it . Even the site buyatbrands.com given a wrong tracking number and detail in bluedart express . it says that the tracking detail and reference number is invalid .
how can i get my money back ?...
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K
Kruti Goud
from Pune, Maharashtra
Dec 17, 2012
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not deliver the product

Address: Mumbai Suburban, Maharashtra

Sir,

I order Titan Zoop Collection for my daughter birthday, the detail as below
Order: WNJYQEUZN placed on 12/07/2012 20:27:02
Payment: EBS

Reference Product Unit price Quantity Total price
735PP08 Titan Zoop 735PP08 Kids Watch - Color : Pink 585 Rs 1 585 Rs

I mail them for the delivery detail but they are not responding, and not even pick up the helpline phone.
When...
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V
vishnupriya
from Mumbai, Maharashtra
Dec 4, 2012
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ORDER NOT DELIVERED 1 week post order

Address: Hyderabad, Andhra Pradesh

This complaint is regarding an online order number ZZHYKFQGN,Invoice number IN003793 placed on[protected] for Casio, MTD-1069B-1A1V- Black Wrist Watch.
.
The order for the above mentioned product was made by full payment of cash by credit card and yet the product has not been delivered till date. And even more I have been trying to track my order since 28/11/2012 by trying to contact the customer assistance number +[protected]...
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A
Ajaydev Nair
from Hyderabad, Telangana
Dec 4, 2012
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Non delivery of product/No customer contact

I have placed an order on 28/11/2012 for Casio Wrist Watch, MTD-1069B-1A1V, A514, Order No: ZZHYKFQGN, and even paid the full amount 3996 Rs by credit card.I was assured delivery in 4 days and even after 7 days nor did they deliver the product nor did i get any call or message regarding the same.Even their customer care number as given in website and in my invoice which is +[protected] is not working.No body is attending the calls at this...
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E
ErfaanHussain
from Jammu, Jammu and Kashmir
Nov 11, 2012
Resolved
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Resolved

Locked Phone Sent

Address: Faridabad, Haryana

I bought Samsung Galaxy S3 from the website buyatbrands.com. they delivered me the phone after 10 days which was UK imported and locked into UK's Network operator. It was nowhere written in the terms & conditions of the website. and the seal of the box carrying the handset was broken from there. And then i had to buy the unlocking code at Rs. 1381 from another website (cellunlocker.net) When I contacted them, they ignored my calls,...
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