Reliance Resq Complaints & Reviews

1. Complaint for water purifier servicing on 11th aug 2018
2. Technician visited on 13th aug 2018 and made working purifier defective
3. He committed that part is faulty and will take 2-3 days time
4. On 21st aug when i called up resq conveyed that part arrived and will be replaced on the same day
5. On 22nd again i called up they again told me today for sure technician will attend the fault on the same daybr...

I submitted my htc phone for repairs in reliance resq service centre calicut in december 2017.
The service provided was so poor that they didn’t even contacted me for next 2 months.
I called them and enquired about the phone. They didn’t gave a good response by saying that they are waiting for the spares.
I again called them after 2 months, and the reply was almost same.
Today i called them, and enquired...

I took 3 yrs extended warranty for aquaguard water purifier. My purifier is not working for last 30 days and i made a request for repair on 3rd june 2018, with resq extended warranty dept and they promised me service technician will come for repairs within 24 to 48 hrs but till date (31 days) no one came to repair the purifier. I had called 20 more times to follow and no response. Please do not waste your money on reliance extended warranty...

I had a starting problem in my dell 5559 laptop. It shows the starting symbol of dell and windows but after that the home screen was not coming so as my laptop was in reliance resq warranty period, i gave it to the service center located near o. P. Road, vadodara. First of all they said that there is an issue with the os and they have to format my laptop so they told me to get backup from my laptop from another store. So with the cost of...

Name : N Sravan kumar
Phone : [protected]

Product : PHILIPS Home Theatre

Brought from : Reliance Store

Warranty : In Warranty (3rd year running )

Company Concerned : Reliance Resq

Problem : Their service person has took the product from us on Jan 4 2018

and till now ( 9 th june 2018 ) they are not returning the product to us .

While...

I submitted my laptop in reliance Resq for battery connecting issue service in (naganallur Chennai-600061) on 6/2/2018 many times in this 3months I spoken with executive they told next week next week for past 3months till now I have not received any calls from reliance Resq.since I m the customer of 1st branch of Chennai mount road., As reliance vintage customer I never expect this bad service from reliance Resq. A Local dealer can give the...

Reference no : [protected]

I am following up on my lg 6 kg washing machine repair issue with reliance customer care team for past one month. Reliance technician team and customer care team are unable to find resolution for this issue. No resolution, no standby machine provided by reliance yet.

15 - 20 days back i requested for standby washing machine until reliance resque team repaired my washing machine but no...

I took extended warranty with fridge. My refrigerator is not working for last 15 days and i made a request for repair on 17th april 2018 (Repair equest # [protected]) with reliance warranty dept and they promised me service technician will come for repairs within 24 to 48 hrs but till date (6 days) no one came to repair the fridge in this chennai summer. I had called 3 more times to follow and no response. Reliance contracted its repair services...

Purchased, 2 year extended warranty with reliance resq...in vadodara... Now after 1 year i have registered two requests on 21st feb 18, today is 4th march to service my acs, no service person has yet visited to resolve the issues.
Each time we call the customer care, they are just keeping us on hold for more than 15 minutes, not taking call seriously.
Tired of calling them again and again for same from last 2 weeks. Worst service,...

I took 1 years extended warranty by paying 10 k to reliance resq but when i raised a service request in the warranty they said we cant provide service as the part is not available. We will pay you 60 % of the product cost.

What the hell is this??? We payed 10 k extra from the prouduct cost to maintain the life of my product and when the time came to serve the customer they saying we can't serve you take 60% money back. It this...

Have not dear sir,

Please noted that during booking the call i have intimated to your call sentre rep to send the service engineer on 1st or 2nd dec 2017.

To mu surprise, yesterday i received two sms intimating me that they have completed the service which is not cporrect.

Hence, please advice your service in charge to keep in touch with me in cont no.[protected] before deploying the crew.
br...

Hi team,

This is in regard of the ticket “[protected]” related to repair of the v-guard stabilizer.

Background of issue: we basically purchased a samsung refrigerator in june 2017. During the installation we purchased the stabilizer from resq executive. Last monday 23rd october we found the stabilizer not working and raised it to resq team. The executive picked up the stabilizer on 24th and informed us...

I had deposited my reliance reconnect thunderstorm speaker at reliance resq (Bangur branch, kolkata; job sheet - 3233). People in there never updated me on anything and chose to ignore my calls 9 out of 10 times. The one time they receive, they'd say they need more time. Constantly lying about everything associated with the repair of my product and fetching time by making implausible excuses. They made me wait for a month after which when...

Worst service that i have ever seen in my life, on 18th aug 2017 i have submitted my laptop in reliance resq (Pimple saudagar (Pune) due to power issue, for the past one month i am caching them to resolve but no one taking seroius action on that, today morning i received call from vijay (Resq team) & said this is related to mother board we can't handle, please visit other repair shop
This is really bad, could you please help me how...

Most worst service that i have ever seen, i have brought yamaha home theater system in reliance digital store with reliance resq extended warranty for 2years, unfortunately my device stop working last month, after several follow up reliance representative has visited and taken my device for 10days they said part is awaited, after they told part received we will replace and test it for 24 hours and return its been 5days they are not responding,...

I bought an air conditioner in reliance digital at madurai. I also pay amount for the reliance resq. I just call them for the service. They didn't come to service the air conditioner. I aslo called them again they didn't response me. So please return my amount.
Name: sundararajan
Product serial number:[protected]
Resq care plan number:[protected]...

Call no. [protected]
On dated 19th july, 2017 first we complaint about problem in my microwave oven under call no. [protected], resq service eng visited my place on dated 21st july, 2017 and after 15 min of inspection they said now the product is ok but when he gone again problem rise.
On dated 23rd july, 2017 we again complaint about the same against call no. [protected] but no one came to attend it and on dated 26th, 2017 they...

Fridge purchased and on extended warranty till sep 2017. Door gasket leaking for approx 4 mths. Technician finally said that gasket when recd. Will be replaced. It is allmost 6 weeks, despite repeated reminders, no action till date. Ref my call no, dated 09jun, 30 jun, 06jul, 15 jul. And tele taiks with mr vijay, sachin andrajesh sharma.
May i request that fridge be repaired earliest.
Air mshl m k anand
405 sector 21...

My voltas ac has been out of order since last 20 days. The ac was purchased from relince digital and amc is beingg provided from relq. But it is very unfortunate that after a gap of 20 days and so many complaints registered nothing has been done. No satisfactory reply was given by relq representtie. As the summer season is in peak, and already 20 days has been gone, my complaint is still remains same.

Kindly do the necessary...

We had given an tv for repair that the display got some glitch lines over the top. So as that we had given a complaint to reliance req team branch (Kukatpally, hyderabad) the date we handed over the tv is on april 1st 2017 and we didn't get any confirmation that the tv got repaired or it gets replaced by other one, till date. The staff that we aproched personally or by call are so worst in responding. We didn't think that reliance is such...

I made a complaint for my pureit water purifier under contract, the mechanic came to attend call no. [protected] dated 20/05/2017 and confirmed that
Problem is fixed but very next day it started giving problem we made call no.[protected] on 24/05/2017 and again two mechanics came and taken pictures etc. Made a video and gone. Since than we have called to the call
Centre but so far no satisfactory answer. We are without water...

I have registered the complaint by calling to customer care on april 03, 2017 and its service request number 20533872.
When i called several times to customer care number then came to know that the issue is assigned to technician abhishek patak.

As off now, no one called or visited my home to attend the issue.

I am experiencing one of the worst support from reliance resq team.
No one is bothered...

I had logged a complaint in ResQ on 28th March 2017. My complaint number is [protected]. I am followed up with ResQ support about this for 5 times but every time their support executive told your issue will be resolved by today but the issue still not resolved.
They have pathetic service I ever was seen. They even don't bother to message or call the client about the status of the request. They are charging the premium on their product...

I purchased a refrigerator LG Ff 4201 GI-i472qnsl Noble Steel (Serial No JQAZ609PRCMO81859IN), 420 ltr 30/11/2016 which was installed on 01/12/2016 by LG. Now, it has stopped cooling as well as freezer is non functional. The defect was reported to LG Complaints on 07/02/17 (complaint no[protected]. LG representative came on 08/02/2017 & could not rectify/went back with promise to send someone else. Request replace the fridge which went...

Reliance Resq — samsumg galaxy grandprime4g

Me ANANDREDDY
I had purchased a SAMSUNG GALAXY GRAND PRIME 4G from reliance digital .I had a total of 2 years warranty . After a year I had a problem {MOBILE IN DEAD CONDTION}I visited a reliance resq named as AITHAL solutions service centre at mangalore, in kodialbail. I told them the problem .They told me the hand set will b sent to SAMSUNG SERVICE and will return in...

They are not getting my item repaired even after several days. I have spent 7000/= for 2 years amc. Still they are ignoring my calls and not getting the things done by one of their franchise in kolkata naming m/s digitech service. Their lead mr. Rahul bhattacharya not responding to my calls. Truly scam this reliance resq and digitech service. Even writing to their customer service head, sitting in mumbai, whose email is cshead. [protected]@ril.com...

Hi,
This is the worst customer support till now I have faced in my life.
I have brought a purit in reliance digital with extended warranty from Reliance-resq.
And my first service request I logged on 17th sept 2016. They said they need to replace some board and they should order it and then receive and will fix it by 21st sept 2016, Wednesay Then I called them on 22nd sept, they said order has been dispatched.
Then...

I had purchased a micromax A177 from reliance digital .I had a total of 2 years warranty . After a year I had a minor problem in the screen so I visited a reliance resq named as AITHAL solutions service centre at mangalore, in kodialbail. I told them the problem .They told me the hand set will b sent to bangalore and will return in 15 days .its been 3 months and till now they dint call me .I asked them many times they just say we will let...

Such a bad service.. Its been almost 2 months i am following up with reliance resq team to get repaired my led panasonic tv which have the relaince resq insurance till 2018.

After a long follow up, they have arranged an panasonic engineer to visit my home, they took the tv panel, and now it almost a month i am following up with both the teams, panasonic and reliance resq for an update.

Eeach time when i call,...

I have submitted my Samsung G360X/ES to Resq at rehmat house swaroop nagar Kanpur

Everytime i visit there store They use to increase the recieving date every time
Everytime there is a arguement between me and employer

I have experienced very poor service here
And still now i havent recieve my phone
And from now onward im now going to take any plan of reliance digital...