Caratlane - website and store selling jewellery. They have a policy of return in 30 days and exchange anytime. I ordered multiple products online. All were delivered quickly. I chose to exchange 1 product. They picked it up quickly in 2 -3 days after i told them that i wanted to exchange. However, its been around 40 days and i havent received the replaces product. Everytime i contact them, they say that they will get back to me details - which they never do. I have to keep msging and contacting them and literally force them to tell me whats going on. They have taken innumerable clarifications, details etc from me stating a different issue each time. Each time they say they are dispatching immediately or even that it's already dispatched and is on its way... However, it is not here! I needed to gift ot and i needed it to be same as another product i bought from them and so i have been unable to ask for refund. I have bough more products feom them and they also reached me.in 4-5 days. I wanted to use my balance with them to pay for new purchase but they said that billing is seperate so they will refund me the difference... Unfortunately nothing has been done... Plz buy from them i[censored] dont want to get involved with exchanges etc... Or just buy feom their store... Its a pity that such a huge brand treats customers this way... And they have done nothing even when i told them that ill have to write this review here... : ( Was this information helpful? | 
Post your Comment