| Address: La benisha society near Mainland China restaurant, Bangalore, Karnataka, 560066 | | Website: www.caratlane.com |
I have the bills of initial payment and final payment where there is a difference of diamond carrat grams of 0.029. On my bill the diamond wt is shown as 0.3grams and on my certificate of authenticity is shown as 0.271grams. The sales person : +91 [protected] (Marathali branch - bangalore) informed us that the ring would have 0.3grams after order is placed and it would take 15 days to arrive.
The exchange of a ring is not feasible for me as a solution as i have to travel for wedding and i wont be in bangalore. The caratlane executive called us and started giving explanation as the price is due to the ring size where we had to correct them in explaining the real fault and they clearly refused to re-pay us the amount which is forged in billing. The sales executive and the head staff member were rude to us over the call in trying to explain the issue by giving us false excuses and kept trying to provide a solution of exchange which would take another 15days. I denied of the exchange as i don't have much days time to stay in bangalore also what is the guarantee that the new ring is in good condition.
I have completely lost faith from caratlane and my only solution is to get the refund money of the missing diamond carrat or re-isue the certificate of authenticity to 0.3grams of diamond weight.
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