Caratlane — unprofessional and wasted our time

Address: g-2 sri niwas puri police colony new delhi, New Delhi, Delhi, 110065

Website: www.caratlane.com/?ef_id=Cj0KCQjw84XtBRDWARIsAAU1aM2f_epnWbEHEiAa7m6y7pdztUyH3vlz5WdmAO1MGMoYXxWSdNe

I have made one request for an ring which i liked alot but it was not available at nearby branch.. I received call from an executive mr shailendra and he told me that ring will be available in next few days at your nearby store gk1 mblock..
Few days after he called me and informed me that ring is available at gk1 store you can visit the store this was on 9th oct but i was busy and told them that i will visit for sure by 11th oct. And even they were agree with that..
On 11th i spare out my time and planed my visit at gk1 store with my family and was in a mood to buy some more jewellery from there.. Even i got call from mr shailendra about the same (Follow p of my visit).
When i reached the store with my family.. Firstly they all were blank and have no idea about the visit after 15 mints when i asked them what went wrong they told me that they are looking for it in there records and let me know..

When i again called mr shailendra he told me that he is calling the store and let me know

Mr shailendra called me back and told me that he had word with mr sailash who is the manager of cratlane gk1 store and he told that ring is in the store and we can purchase that.. Again after 10 mints i asked the store team i think mr vijay.. He told me that sir i thought you will not come so we sold that ring to someone else..
Its fine if they did that my main concern is if the ring was not in the store than why the support team called me and told me to visit store.. And when we visit store why they were behaving like they don't know anything..
I just wasted my evening for this.. And my each and every minute is so crusial for me..

I want them to relize what is the value of time of others.. If they don't care about there work and time than than they have not any right to play with other people time and make them fool..