[Resolved]  Volkswagen Vento Highline Diesel Car — Faulty Car

Address: Pune, Maharashtra

I have bought Volkswagen Vento Highline Diesel Model car on 23rd Jan 2013 from one of their dealers in Pune, M/S. B. U. Bhandari Automotive Pvt. Ltd. From the very next day, i had starting problems with the car. Even after repeated times i removed the keys and inserted also, this issue was persistent and intermittent. At late night i had to feel embarrassment and inconvenience with my family and had to take assistance of Toll free number. Finally some help arrived and the matter was temporary solved. I brought this to the notice of Service station of the above mentioned dealer and they asked me to wait in the customer lounge and told me that they will inspect the vehicle with some computerized diagnosis system. After 1 hour of wait they told me that there was no fault at all. They also said that the key that i was using might be faulty. In that case they told me to keep another key handy and in any such incident in the future to use that key. If by using another key the problem will get resolved, they will reprogram or replace the faulty key. I took this advice back with me in great hope. But the very next day, i had a problem of different sort. When i started my car and shifted to 2nd gear, suddenly we experienced jerks in the car running perhaps due to missing in the engine. Also simultaneously a coil error symbol showed up on the cluster panel. I immediately stopped the car and called Toll free number again. They asked me which color this symbol was? Whether Red or some other color. To which i replied it was Orange in color. They told me if this symbol turns red, i need to park my car there itself and not go near it. But somehow i managed to reach home as it was a Sunday and the service centre was shut. The very next day while i was stuck in a heavy traffic jam, suddenly the car started vibrating heavily. I was scared and somehow manoeuvred the car from the heavy traffic and parked it to a side. Again called the Toll free number and all they informed me was to visit service centre. Finally next day i dumped the car at the service centre and it is still lying there while i am writing this complaint. Service centre guys have now again supposedly put the car onto the so called computer diagnostic system and found that there is issue in the Fuel system. Now they are insisting on replacing all 4 fuel injectors, fuel railing, Fuel pump and fuel filter. I have completely refused to get these changes done; primarily for the reasons that it’s a new car and if the fuel system is faulty and needs replacement doesn't it count for a manufacturing defect. And if it is they are bound to replace me with a new car. On the contrary they are denying that it is not a manufacturing defect, my question to them is if it is not a manufacturing defect, then why they want to replace the whole system. Let them return the car just like that without doing anything.