Submit a Complaint
Claimed

Citrus Payment Solutions Complaints & Reviews

www.citruspay.com
3.2
Updated: Aug 12, 2023
Complaints 2969
Resolved
1777
Unresolved
1192
Good! Citrus Payment Solutions values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Citrus Payment Solutions step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Citrus Payment Solutions

Having problems with Citrus Payment Solutions?

File a complaint and get it resolved by Citrus Payment Solutions customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
Citrus Payment Solutions

Recently resolved complaints

View all complaints

Most useful reviews

67
zara order payment
17
money deducted while shopping online on zara app but order showing payment pending
9
money debited from bank account but order not received by zara

Featured stories

Need refund immediately for failed order
No refund processed
please refund my balance

Citrus Payment Solutions reviews & complaints page 147

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
ssc.singh32
from Khetri, Rajasthan
Jun 7, 2016
Report
Copy

Made a payment through citrus pay, failed but not refunded my money

Address: Jhunjhunu, Rajasthan, 333026
Website: www.citruspay.com

Dear sir/mam
I have made a payment for emigration clearance fee through citrus pay,
But amount 202.75/- debited from my bank account, but transaction didn't successful.
I contact to bank, they said that transaction successful from bank side,
They give me arn no: 74332746156615571068393.
This is the citrus pay fault.
Please give me refund as soon as possible...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
sumanvarman
from Hyderabad, Telangana
Jun 6, 2016
Report
Copy

Transaction with clues network pvt ltd

Address: Hyderabad, Andhra Pradesh, 500072

I was ordered shoes from shopclues. Transition successful from citrus pay. But not for shopclues. Where is my money hold. I want refund my money to my account.
Transaction with clues network pvt ltd nb using citrus was successful!

Merchant order number: 92815034
Citrus reference number: [protected]
Order amount: 338.00 inr
Transaction date & time: jun 06, 2016 04:15:27 pm

Order...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Shubhranil Mukhopadhyay
from Gobardanga, West Bengal
Jun 6, 2016
Report
Copy

Bank account debited but bill not paid

Address: 713325
Website: Citruspay.com

I was paying rs 7769 using citrus pay against electricity bill (Wbsedcl) on 5th june 2016.

However during transaction their web portal showed transaction failed.

Surprisingly an auto generated mail was received from their side that payment was successful.

Now wbsedcl denies payment from your side. Kindly arrange to refund the incurred amount.

Citrus reference :
Ctx[protected]br...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
rt@
from Noida, Uttar Pradesh
Jun 5, 2016
Report
Copy

Citrus pay refund

Address: Ghaziabad, Uttar Pradesh, 201002
Website: www.shopclues.com

I was shopping at shopclues... Suddenly transaction error was there... But product is not yet purchase and money has been deducted from my account... So kindly refund money in my bank account.


Kindly return my money rs 94 into my account.

The screen shot is attached for your reference. The web portal throgh which the transaction was made was that of citrus payment solutions...

I have made...
Helpful
Found this helpful?
1 Comment
Report
Copy
G
Gaurav Kr 2527
from Bengaluru, Karnataka
Jun 3, 2016
Report
Copy

Refund

Address: Patna, Bihar, 800014
Website: WWW.TELENOR.IN

Recharged me number through telenor.In anr make payment through net banking of state bank of india... The amount is deducted from my account but i cannot get the recharge amount in my mobile... So kindly refund money in my bank account. My mobile number is - [protected]

Transection date - 25/05/2016
Transection number is - [protected]igocayslh8
Please resolve this as soon as possible......
Helpful
Found this helpful?
1 Comment
Report
Copy
V
Vijay Sam
from Chemmumiahpet, Andhra Pradesh
Jun 2, 2016
Report
Copy

Transaction failed

Address: Guntur, Andhra Pradesh, 522004
Website: Citruspay and RDKLU

Hi sir..
I ordered products from RDKLU.
During the process of transaction by citrus I typed the password n submitted But it came as transaction failed.. My money was debited.. N I got a message from my bank that my money was debited.
There is no message regarding the order from RDKLU and no message regarding credit of my money which is withdrawn..
So kindly resolve this issue.....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Syed Razak 89
from Bengaluru, Karnataka
Jun 2, 2016
Report
Copy

Online fee payment

Address: Bangalore, Karnataka, 560094
Website: www.mobile.vijayabankonline.in

Hi,
Please help me with the abrupt transaction happened moments ago while paying my niece's tuition fee. The transaction was completed by the bank, the amount was charged but no receipt of payment was received. Instead your webpage apologizes for encountering an internal error!
Please get back to me on this ASAP, as today was the last day of paying my niece's fee.

Gratitude...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
aby_slick
from Mumbai, Maharashtra
May 31, 2016
Report
Copy

Bill payment done but amount not credited to biller

Address: Mumbai City, Maharashtra, 410210

I made a transaction (ID [protected]) on 30 May at 23:17. The amount of Rs. 550 was deducted from my account, but it was not transferred to my biller D Vois Broadband service.
Please look into the matter and ensure that the amount reaches the biller to the earliest.
The screen shot is attached for your reference. The web portal throgh which the transaction was made was that of citrus payment solutions....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sumu Pathak
from Kolkata, West Bengal
May 26, 2016
Report
Copy

I am complaining about a payment which is not received by the institute, but my money has been deducted from my account.

Address: Jorhat, Assam, 785005
Website: www.aau.ac.in

I had been trying to pay the exam fee of agricultural university assam on 25/05/2016 at 9.35 pm, but the fee had not been received by the institute, as the money had already deducted from my state bank of india account number [protected]. The last date to pay for my exam is 30/05/2016. So i need my money back in my account number within today so that i can pay my fee....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
savithaHasovan
from Bengaluru, Karnataka
May 19, 2016
Resolved
Report
Copy
Resolved

Payment twice

Address: Bangalore, Karnataka, 560020
Website: www.mountcarmelcollegeblr.co.in

Please note the payment of rs.356.87 which was done towards online payment for application has been done twice. Kindly reverse back both the transactions as the application processing is unsuccessful.

Narration citrusmountcarmelscsh [protected]
Ref no[protected] on 19th may 2016

Narration citrusmountcarmelscsh [protected]
Ref no[protected] on 19th may 2016...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Raj Pondari Mahesh
Apr 30, 2016
Report
Copy

Request for reversal of fraudulent txn over telephone

Address: 711110

Fraudulent txn over telephone call by a fraudster of Rs. 5000/- and 4000/-
Txn reference no.[protected] and[protected] respectively reported by a customer of our branch.Please try to refund back the said amount in details given below
SBI A/C no. [protected]
Debit card no. [protected]
Thanking you
Branch manager
SBI Baksara branch...
Helpful
Found this helpful?
1 Comment
Report
Copy
M
mangai@86
Apr 23, 2016
Report
Copy

Amount debited for transaction but not credited into merchant

Address: 641001
Website: CITRUS PAY CCMC GOV MUMBAI

Hi Team,

I made the below transaction on 29 th march for paying water bill for Coimbatore corporation.

Transaction Date Amount in Rs. Merchant Establishment Authorization Code
29-Mar-2016 6433.00 GOVERNMENT COIMBATORE IND 046839
29-Mar-2016 6433.00 CITRUS PAY CCMC GOV MUMBAI IND . 051705

please revert back the money debited for CITRUS PAY CCMC GOV MUMBAI IND its...
Helpful
1 other people found this review helpful
1 found this helpful
2 Comments
Report
Copy
D
Dhaval Kishor Dhami
from Vasai-Virar, Maharashtra
Apr 16, 2016
Report
Copy

My bank amount debited even after transaction got fail

Address: 401303
Website: Andriod App - Crown it

I have made payment which got failed and still payment has been debited from my account. With inb/[protected]/citrus payment solutions pvt ltd/ as transaction detils even before also same insidences happen and money has not been refunded in my bank account...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
Nidhi Kandarp Shah
from Delhi, Delhi
Mar 30, 2016
Report
Copy

Payment not updated

Address: Hyderabad, Andhra Pradesh, 500020
Website: Www.ghmc.gov.in

I done the payment on 11 jan through citrus but the payment has not been updated yet.And i have one question ghmc property tax is paid twice in a year???

Merchant order number: [protected]_ghmc96

Citrus reference number: 239myr

Order amount: 2805.76 inr

Transaction date & time: jan 11, 2016 10:52:30 am..I want the money return as soon as possible....
Helpful
Found this helpful?
8 Comments
Report
Copy
O
osf1076
from Kolkata, West Bengal
Mar 30, 2016
Report
Copy

Nios admission online transactions credit back to my account

Address: 736182
Website: nios.ac.in

As on 15th march, 2016 i made two transaction from my sbi debit card to nios.Ac.In (1). Pos prch pos[protected] nios _ citrus sbipg of rs.2255.53
&
(2).Pos prch pos[protected] nios _ citrus sbipg of rs.2255.53
Which was not considered by the nios but deducted from my sbi account
But same not yet refunded please
Kindly look into the matter and obliged....
Helpful
Found this helpful?
2 Comments
Report
Copy
V
Vedank 19
from Bengaluru, Karnataka
Mar 29, 2016
Report
Copy

Provogue slide bag

Address: 560085

I am vedamurthy from Bangalore. i have booked an provaunge slide bag that i have got offered from HDFC bank and i have done payment of 299rs through net banking but i have not got any confirmation from u guys. kindly check with it once and reply me. and hell i am calling to customer care of provogue they r not even bothered to receive the call. is this th way to treat the customers...
Helpful
Found this helpful?
2 Comments
Report
Copy
K
Khaleelwasif
from Ambur, Tamil Nadu
Feb 29, 2016
Report
Copy

Airtel recharge not successful

Address: 635751

Yesterday i Recharged my Phone with Rs 16 (booster) recharge the amount got deducted but I did not get the Balance.The Recharge Txn ID is CITRUS- [protected]

Please do the needful...
Helpful
Found this helpful?
2 Comments
Report
Copy
K
karthik.p Tony
from Coimbatore, Tamil Nadu
Feb 26, 2016
Report
Copy

Money debited from account and still not refunded.

Address: 641045
Website: yatra & citrus pay

Transaction Failed but Money debited from account. Though they mentioned in a mail that failed or accidental debited transaction will be refunded in 5 to 7 business days but refund is yet not initiated. Following is the transaction details: Merchant transaction Number: [protected][protected] Citrus transaction ID: 017847010802161571400-[protected] Amount:Rs.929 INR Transaction Date and Time: 08/02/16 08:03....
Helpful
Found this helpful?
2 Comments
Report
Copy
J
jaleel mohammed shakeel
from Hyderabad, Telangana
Feb 14, 2016
Report
Copy

Withdrawal

Address: 500064
Website: www.citruspay.com

Sir/Madam I didn't do withdraw in my citrus pay account easily so what should i do
please response my complaint.
Thank You!...
Helpful
Found this helpful?
2 Comments
Report
Copy
N
nikhilparulkar
from Bengaluru, Karnataka
Feb 6, 2016
Report
Copy

Citrus cash online payment does not work on advertised merchant site

Address: 560076
Website: www.citruspay.com

Hi,

I recently got Citrus Cash Account. I loaded amount in to it so as to use it on other merchant sites

I thought to use this money during Flight booking using goibibo site. They advertised payment option using Citrus Cash . When I Clicked on that option I was taken to Citruspayment site. There when I entered the details and entered password, I see not processing activity happening and I am not able to book...
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

Indicash
1
(94)
State Bank of Travancore
2.3
(104)
Avenues India
1
(838)