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City Cool Cab Complaints & Reviews

www.citycoolcab.in
2.3
Updated: Dec 15, 2022
Complaints 25
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11
Unresolved
14
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Most useful reviews

2
driver misbehaviour
0
Rs.900 charged from Airport to Inorbit Malad
0
Fraudulent metre

City Cool Cab reviews & complaints(25)

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S
shekhar.mastakar@gmail.com
from Mumbai, Maharashtra
Dec 15, 2022
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Mh 02 bq 2260

Driver arrogant and non cooperative.
Was reluctant to load baggage on carrier....
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J
Juidshah
Jun 26, 2022
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Complain about rude and disrespectful behavior

The service is pathetic.
The driver's behavior was very disgusting and disrespectful with woman.
Despite of our denying for arguments He fought with us for no reason.
The charges were too not as per decided.
Overall very bad experience....
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S
Sudhirvkubal
Jun 2, 2022
Jun 3, 2022
This thread was updated on Jun 3, 2022
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Driver Miss behave

Address: Borivali West Mumbai 400,091 India

My daughter;s MIL today travel from Dubai to Mumbai. At Air port around 5.30 PM she hired Cool Cab No. MH.03.AX.0489. At Airport when she was searching cab, Driver came & started shouting on her, saying now will be too much traffic to go Borivali west. While coming to Borivali, he was behaving very rude with single lady! Even he refuse to follow our home map on ground there will be traffic. In the Eve. Mumbai will be always traffic. We travel...
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R
Ritikaag
from Mumbai, Maharashtra
Apr 25, 2022
Apr 25, 2022
This thread was updated on Apr 25, 2022
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Unprofessional billing and driver

1. Even after explaining the exact location they billed till nearby landmark which was just 100 meters away.
2. Driver were so unprofessional, wasted our 40 min. Even counter persona also doesn't help.
3. Whole way he was cribbing in front of kid. Charged 120 rs extra and didn't help us to unload luggage. Rather literally threw one last bag left out of cab.
Please stop using this kind of pathetic service provider and...
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C
Charavan Raj
Apr 8, 2022
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Missed one luggage

Address: C702 Silver birch, Vasanth Garden, Mulund West., Near NES School, Near NES School

I missed my bag in the taxi no mh03ax0386.

my number is [protected]...
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S
Saachika Ahuja
from Mumbai, Maharashtra
Oct 19, 2019
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extra payment charged, fraudulent driver

Took a cab from outside the mumbai airport till versova. The driver informed us that the rate would be according to an ac cab and we agreed. After 2.5-3 kms we noticed that the metre read 176. We asked the driver and he said the rate per km is 28 (And uber is 10). Moreover, even if this was the actual rate it, the charges cannot be 176 for less than 3 kms. We decided to get off and paid 200. The driver gave us 4-5 rupees and drove off. Cab...
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N
Nidhi Sood
from Mumbai, Maharashtra
Aug 17, 2019
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unprofessional cabs please do not book this

Address: Pune, Maharashtra, 411057
Website: citycoolcab.in

Have booked a trip one day in advance from pune to lonavala
They said driver ([protected]) would reach by 8am
However these people are highly unprofessional
First they will not pick up the calls ([protected]), then they lie saying that driver is not getting the society on map. They spoiled my trip which was planned well in advance and for which they gave fake assurance also
Please do not waste time in booking this...
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P
Prernalb
Feb 7, 2019
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charging extra for dropping at the destination

Address: Mumbai City, Maharashtra

Dear sir/madam,

Background:-
I had booked a prepaid cab from the international airport to mumbai central on 7th jan 2019 at around 8:24:28 pm. The cool cab number is mh02bq2712 location t2 receipt number 4431068 for 530 rupees (Cant makeout the prior numbers. However the last 7 digits seems to be 4431068). The full number can be found in the register maintained by coolcabs at the airport for 7th jan at 8.24pm. The driver...
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A
amish srivastava
from Mumbai, Maharashtra
Oct 6, 2017
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driver misbehaviour

Address: Mumbai City, Maharashtra, 400059

Today i have hired cool cab from santacruz airport mumbai. Car no. Mh03f9488. Driver misbehaved with mw and my family badly. I was shocked to se how such cool cab drivers get permission to provide service at airports. Would like to bring it to the notice of the authority to take steps to debarr or take action against such driver ra unless it is too late hav some incidence....
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S
Saranya KR
from Mumbai, Maharashtra
Apr 21, 2017
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Fraudulent metre

Address: Mumbai City, Maharashtra, 400050

I took a cool cab earlier today. To come from Bandra Kurla Complex to Turner road in Bandra West (7.3 km) according to google maps, the cab I took (MH02BQ2409, drives by one Mr. Rayees) had a metre which showed 18.2 km charging me ₹350. This is clearly fraudulent. I made no stops and since this was at 3 pm, traffic was minimal. When I pointed this out, the cabbie started getting slippery. He claimed the pyer km rate was ₹22. At this rate,...
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K
kmehta1234
from Mumbai, Maharashtra
Aug 6, 2016
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Harassment by Cool Cab driver

Address: 400064

We took a Cool Cab from Domestic Airport, Mumbai to Malad. The driver was utterly rude in his behavior. He was speaking on the phone while driving and giving bad words all through the way. He was driving rash and honking all the way. He did not want to come, but had to come since he had queued up at the airport for pickup. His name is Yadav and his Vehicle number is MH 01 AM 3097. We want to take action against his rude behavior so that he...
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S
Sumesh Girhotra
from Noida, Uttar Pradesh
Sep 13, 2015
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Driver duping customers

Address: Mumbai City, Maharashtra

I took a cool cab MH 02 AX 686 from Mumbai airport. A person (claiming to be driver) picked us from the pick up point from domestic airport and took to his taxi after 100 mts where someone else was on driver seat. He showed us rate card and Charged 1300 Rs for abt 30 km (Domestic Airport - Nariman Point). Tried to dupe us and tried to take us through some shady area instead of the highway route. When we insisted, he changed the route. Even...
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R
rpawar1
from Mumbai, Maharashtra
Aug 3, 2015
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Overcharging taxi fare, not using meter

Address: Mumbai City, Maharashtra

Took Cool cab taxi no. MH02 BQ 2490 from Grand Hyatt Hotel in Santacruz, Mumbai to Goregaon East at 8.30 pm on 31st JUly 2015. Taxi refused to charge by meter. I agreed to the Rs. 500 charge (Uber charges 250, but I was unable to book one). On reaching destination driver returned only 300 out of the 1000 I gave him saying I had made a detour on the way. This was true but it was less that 500 meters! I argued took his photo and car number....
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J
Jatco99
from Mumbai, Maharashtra
Nov 28, 2013
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Excessive fare

Address: Mumbai City, Maharashtra

I had hired cool cab from borivli east cab no. MH 02 BQ 2440 for thane but after driving few km i came to know his ac was not working as well his meter and what strange at borivli station non of the taxi can be hired by meter i am shocked that what this unions are doing r they are just for fare hike and not for costumer service....
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T
Thcoolus
May 11, 2013
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Charged without meter and AC was not working

Address: Mumbai Suburban, Maharashtra

None of the taxi or cool cab at borivali station were ready to ho by meter.
I spoke to one of the cool cab driver who asked to pay 360 rs fix for a drop at cinemax Mira Road.
I agreed and boarded the cab along with my relatives thinking that as its a cool cab AC is working.
As soon as we left the station I asked driver to switch on the AC he denied saying that AC is not working.
I was helpless and did not argued...
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S
shilpa Udeshi
from Paravur, Kerala
Jan 13, 2013
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Fare not charged as per metre

Address: Mumbai City, Maharashtra

I stay at Raheja Vista , Powai. At the entrance of this complex, cool cabs are easily available. They have formed a cartel among themselves. They do not charge as per metre and demand almost double the metre price. For eg. they quote Rs 400 from Powai to Bandra Lake, Rs 200 from Powai to Chakala and Rs 450 from Powai to Taj Land's End, Bandra.
in case you need any further details to take action against them, please let me know...
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J
johndsouza101
from Mumbai, Maharashtra
Nov 21, 2012
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Cheating

Address: Mumbai City, Maharashtra

I was cheated by a cabbie when I hailed a cab from Mumbai Dometic airport to CBD Belapur.There was a big queue at the prepaid counter and therefore I hailed a cab from outside.He demanded 1200 rupees initially,but after tellin ghim about prepaid fares which are 650-700 he agreed for 900 bucks.In addition I had to also pay the toll xharges at Vashi.On reaching the destination,when I handed over a 1000 rupee note,instead of giving me a change...
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K
kvvraj08
from Mumbai, Maharashtra
Apr 20, 2012
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Non reporting of driver

Address: Mumbai City, Maharashtra

Dear Sir/ Madam,

I booked a cab (on 15/04/2012) to go from Ghatkopar East to Domestic Airport on 16/04/2012 at 0415 hrs. I received confirmation number 68120 from the person who took the booking. No SMS was received by me till 0330 hrs. Hence I started following up from 0330 hrs. The office person confirmed to me several times that the cab will be sent. Finally driver Gajendra was supposed to arrive but no cab came until 0500....
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N
nehasam
from Mumbai, Maharashtra
Dec 2, 2011
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Cool cab hit me today in the morning at belapur station

Today cool cab hit me at belapur station and run away the cool cab no. is MH-01-JH-1522. i request to cool cab authority to take action against that otherwise i have to take legal action against the company and even i will file complaint in RTO Mumbai also....
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K
khushboo_jha
from Bengaluru, Karnataka
Oct 8, 2011
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Against cool cabs

Address: Mumbai City, Maharashtra

I traveled in a cool cab on 28th sept 2011 from lokmanya tilak terminus to mumbai central station. the meter showed 613 rs which was way too much. I am sure the meter was tampered. Being new to the city and taxi system I did not argue much and paid the amount but later came to know that i was fooled. Couldn't note the taxi no but came to know from the color of the cab (blue and grey) that it was a cool cab. I request you to take some...
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