[Resolved] Club Mahindra Holidays — refund and membership cancellation

amitmishra26091981

from Gurgaon, Haryana

Aug 4, 2017

Address: 122051

Website: ww.clubmahindra.com

Hi membership id 2772807
Hi i applied for membership on 28th july 2017 and same day i decided not to go ahead and cancelled my membership though i had made payment of rs 36720/-. I have been contacting your department every day regarding the refund but not getting any help they say my email id registered with u (2014. [protected]@gmail.com) is incorrect, is it myfault i[censored] register wrong id, email id on my application form is 2014. [protected]@gmail.com. My reference id for last customer care contact is[protected]. Please resolve the issue and refund the ammount at the earliest

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Sep 12, 2017

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2017

Club Mahindra Holidays Customer Care's response Dear Sir,

We regret the inconvenience caused and would like to connect with you regarding the matters you have highlighted. We have forwarded your membership ID to our team and they will get in touch with you.

Warm Regards,
Club Mahindra Team

Verified Support

Aug 05, 2017

Club Mahindra Holidays Customer Care's response Dear Sir,

While we are trying to craft the best possible solution for you, would appreciate your patience in the interim. Our team will connect with you regarding the same.

Warm Regards,
Club Mahindra Team

Aug 05, 2017

Updated by amitmishra26091981 Today I received a call from Club mahindra and they asked for 4-5 days, and iam still waiting for the refund..

Aug 29, 2017

Updated by amitmishra26091981 Hi Iam a serving army officer and have fwg for your consideration and early resolution

Its been months since i had first contact with club mahindra through one of your rep who visited my place .He insisted me to make the down payment same day which i advice to him to atleast allow me to spk to me to family members regarding membership but finally paid him and he said i[censored] r not happy with membership money will be refunded so on 28th i made the payment of rs 36720 and after consulting my family members and friends the same day i wrote to club mahindra for the cancellation.To my utter surprise every time i used to get a response from club mahindra that i have to apply for cancellation from my registered email ID which in form i filled as 2014.[protected]@gmail.com but club mahindra data entry operator entered as 2014.[protected]@gmail.com.Any way after giving numerous calls i got it changed it and i suffered this mental agony and delay in cancellation because of no fault of mine.

Now after a month whenever i call your reps i get contradicting responses and iam not sure what is the current status of my cancellation request and refund status.

The point in writing mail to you is that this service of clubmahindra which i was apprehensive about and warned by my friends and family members.

If this is the way a customer is dealt then i dont know how club mahindra gonna grow.

please revert to me the current status of the refund status.

Major Amit Mishra