[Resolved] Aquaguard I Nova — pethatic service and greviance redressal

[Resolved] Aquaguard I Nova — pethatic service and greviance redressal

G GURJEET SINGH from New Delhi, Delhi Nov 5, 2007

I purchased aquqguaed i nova on 13 / 2 06 , at Suratgarh , Rajasthan , India. purchase invoice no is 0822 dt 13/2/06, (which is by mistake it should be 13/2 / 2007 as my cheque no 994300 of ICICI Bk Amritsar branch is dated 16 / 2 / 2007 which confirms the mistake), while purchasing i was told that i will get free warrenty and service for rest of life of filter. but till date i didnt get ay warrenty book / card as promiced, tried to contact sales rep Mr Khan (from whom it was purchased ex suratgarh franchise office) but went in vain.after repeated trials i got fed up and i spoke to mr sanjay gupta (ph no [protected])at main office at jaipur office but though he promised to look into the matter but nothing materialised , and on trying to speak again mr gupta didnt pick up the phone. so much so o[censored]r good services , i expect that some steps will be taken up for redressal of my greviance ,of else i dont have any other option dut to seek legal help. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

surya prakash reddy

from Hyderabad, Telangana

Oct 17, 2007

AQUAGUARD I NOVA — regarding service

The worst product u can buy where they dont give service in time.we hav been complaining 4 the past 6 days to come 4 service but no response.the customer service employees dont know how to atttend a customer,they speak very rudely n never attend 2 the complain in time.we hav spent a lot of money buying water n n making calls.plz forward this complain 2 the CONCERNED PERSON.

thanking u

Indira Deepak

from Bhubaneshwar, Odisha

Aug 23, 2010

AQUAGUARD I NOVA — Indifference in after sales Service

I have an Aquagaurd I nova which was under 2 year AMC till the end of July. Throughout the period the servicing of the product was done only at the whims and fancies of the service center. Even when a technician was sent, they would be completely indifferent to the point of being rude.

The product had developed problems with the switch board at the end of last year, which was just repaired at the time with a promise that the board will be replaced as per the AMC terms. That never happened and exactly a month before the lapse of the contract a technician was sent only to collect a post dated cheque for the renewal of the contract. The person when asked for the reason for service not given, just packed up and left immediately even without the usual cleaning up of the product. The AMC is just a scam for making quick money. The company has still not contacted for the repair or the renewal of AMC, which goes to show that the only area of interest was the payment for the contract, the service is just an excuse.

Please can you take up the issue and bring to book the cheaters who dupe customers who are taken in by the grand promises made by such companies