Blue Dart Express Complaints & Reviews

Way bill numbers [protected] send from HSBC Chennai to my Bangalore address on 27/01/2009
But I haven’t get my courier delivered. I have enquired the Blue dart thrice (29/01/2009, 30/01/2009) but they haven’t tried to delivered the courier. They have told we will get appointment and send for the delivery. But they haven’t called to my mobile also. Since it was a matter o[censored]rgency(Demand Draft) I cant wait anymore. i have lossed the hope and monday morning i was searching the consignment in the Bluedart website and came to known that it was delivered to the source(Chennai Hsbc). This is the way the blue dart is earning money from the clients.

This is 7th day of my complaint. Called blue dart regarding the status and the reply was as usual we will update you today evening. And no one would bother to call me back. I am supposed to receive a shipment from ICICI Home Finance and on 9th I received a message from ICICI that the document was sent via blue dart. To my horror when i enquire the status of the shipment i found that my consignment was delivered (as per Blue dart site AWB#[protected]). When i raised a complaint, initial investigation found out that it was delivered to some company in electronics city, where i have never worked and no where releated to myself. I wounder what can be done to get my consignment recovered and redelivered ??

Sir,
My name is Partho Roy,
working as an F&B Manger In Hotel Babylon Raipur.This is to bring in your notice that inspite of reminding blue dart courier about my duty timing i.e.8.00am to 14.00pm, my courier is not being deliver to me in time.This has been the case with each and every courier of mine coming through Blue Dart. When complained about the same they responded that the courier will be delivered according to their time not mine and if I have any problem I should ask my bank to stop sending my courier through blue dart.
please, look into this matter as soon as possible.

Sir
I am Sudhir Kumar Singh writing to seek your help in my pf issue. After getting all the paper work done from my company BLUE DART EXP LTD, DLF( gurgaon), where i worked for near about 13 months(10/01/2007 till[protected].My Employee ID in BLUE DART was 88048. I sent my provident fund clearance document on 14/04/2008. I was told that it takes about 60 days to get the money but till today it is more than 240 days and nothing has been credited to my account. No acknowledgment has been given to me either; My PF a/c no is MH 23305/16526.
Hence I request you to look into the matter and
looking forward to your cooperation.


regards,
sudhir kumar singh
Ex Employee : BLUE DART
EMP id 88048

I was to get a credit card couriered about 2 weeks ago which has not been delivered yet. I keep calling there Customer Service numbers and they never respond. Nor the person on the call acknowledges that its Blue Dart unless we ask from our side.

They give a call to know where the address is.. we give them the address but in vain keep waiting for the person to deliver but they NEVER Come..

I hope this attitude...

Sir/ Madam,

good evening !!!

i booked my post on 3 - october - 2008 to Raipur from Bangalore Blue Dart services. They told me to deliver my Docket on 3 November to Mentioned Address at Raipur before 2:00 PM at any cost.
but Till 5:00 PM my Post did not deliver By Blue Dart At Raipur on Mentioned Address. Mean while i Called a lot of To their Customer Care Services at Bangalore as well as Raipur Blue Dart Offices. In Raipur office Some Lady attened my call & Assured me to deliver that Post at Raipur address soon with priority. Then after 1hr. i called at Raipur Address where the Post will be delivered but they told as they Have not received so i again called to the Raipur Blue Dart Office but the Number was busy & this number had been busy for 2 hours. Some body Put off the receiver of that phone. again i called Bangalore Custmer care And talked many persons Regarding this but all told me to contact soon & told me about post delivered or not.
but no body called me then.

i sent my Chattisgarh PSC form by courier and 3 November is Last date to recieve the Form by 5:00 PM at Raipur G.P.O. one of my friend from mentioned address take the form & submit it to G.P.O. if it could be reach In Promised time.

it harressed me so much & I lost my chance to attempt the exam.

Please Take The needful Action against Blue Dart Services & let do Justice with me.

thanks,
yours truly,
Nikhil

- Shipment was sent via Bluedart on 23rd
- Shipment has still not been delivered as of 30th
- Shipment delay was due to Invoice not being sent by Blue dart.Shipment reached London on October 27, 2008. But could not be delivered as Invoice was found missing. This was a miss on part of blue dart. This was confirmed y calling DHL Customer Service UK
- Multiple calls made to Customer service DHL India[protected] to send the invoice. Customer service refused to acknowledge miss on their part even though the UK customer service had clearly indicated that invoice had not been sent.
- Finally spoke to Assistant manager customer service on 29th October and invoice was finally faxed. Assurance that shipment will be delivered latest by the next day (at the earliest)
- 30 October - records indicate that shipment has departed from DHL Heathrow London but has still not reached recipient. Repeated calls to customer service have yielded no results nor have any reasons been given regarding the delay

Kindly help resolve this. After charging customer exorbitant amounts bluedart has failed to deliver shipment. Further more they have not been transparent in their dealings and have tried to hide information from the customer

I am B.Srinivas aged38 yrs..resident of H.no.: 1-1-365/19, Gandhinagar, chikkadpally, Hyderabad-500020. few months back I have taken a Insurance Policy from Bajaj Allianz for my Child B.Saketh Suman and after months also we did not recieve the Main Policy bond to our house.

One day I got a phone call from Mr. Partha Sarathy from jawaharnagar that a document from Bajaj Allianz on Saketh suman & B.Srinivas name has been given by a courier boy to the wrong address instead of mr.Partha Sarathy's related Document..with out checking the document & address his Assistannts has taken the wrong one's and signed in the Blue Dart delivery book ..after few days Mr.Partha Sarathy got his Document back with the Courier executive and he has returned my Document to Blue Dart executive to hand over to my address and it has passed a month but till noe I did not get the delivery of document bearing Courier No:[protected] as given by Partha Sarathy to me..Now I rang up Blue Dart ..Himayathnagar & Customer care Bearing Phone No's :[protected] or 34 &[protected].. There is no proper response and the people who are recieve the phone call has no manners as how to talk with customers..Now my question ..Where are my Documents..?
Please help...
My mobile No. is : + 91- [protected]

Way bill numbers F[protected] & F[protected] send from HSBC Mumbai to my Cochin address have been returned twice mentioning address not found.
I have received many correspondences & C cards from HSBC previously through Bluedart.This is the second instance in last 3 months where Bluedart has not delivered the covers in my address & conviniently returned the same.
None of the staff has even bothered to contact me over phone /mobile in all these instances.This reflects on the deteriorating commitment of your staff to provide service & is an eye opener for me not to depend on you any further as a customer in my business.

I had got Axis Bank credit card with Awb no :[protected] and when the courier man came i went ot chennai for purchase and i am shortly leaving to Dubai.But its my permanent address ...i have all communciation credit card bill, bank statement all were delivered to that address only...
"my aunty told them that i am out of station". The courier person told will call me to my mobile...But when i checked the AWB Bill no ...it shows Cosignee is not at that address...

How worst the service...is ? Anyway that courier cover will be with my mobile no... Y dont they call me and confirm...

Some severe action should be taken on these courier people for working so worstly and for worst service...


regards,
balamurugan

chetna dhingra, prem niwas, hno;5/22, tahli mohalla, ferozepur city. pin :152002

I have sent Birthday Dress for my sister through Blue Dart Express Ltd on 30/09/2008. The Airway Bill no is [protected].
The address mentioned was
Amar Ekbal singh.
House no 792
Awas Vikas Colony,
Kunraghat, Jharkhandi village
Gorakhpur U.P. 273008.
The address mentioned is absolutely correct as I have been sending documents in the same address.
The courier company assured me that the consignment would reach on 03/10/2008 as the Birthday was on 04/10/2008.
The courier company did not take any efforts to contact consinee even after the mobile no was mentioned on the consignment . Inspite of numerous calls the consignment did not reach the address
As a result my sister was unable to wear the dress on her Birthday . Till yet the consignment has not reached the address nor any efforts have made to contact the consignee .
Request a refund on the amount spend on the courier, the STD chgs and also a claim for mental tension

I got a courier on 5th September which was taken by my aged mother and with in a minute another courier boy of blue dart comes and takes the original courier packet saying this was a wrong delivery and a new one from the bank will be redelivered in 2 hours. He left behind a opened packet of another person, which when we checked was not delivered, and the cards from it were missing, in the meantime the packet of ours which had credit cards...

HSBC bank has sent me, Soumen Kumar Chanda, through Blue Dart courier service a new renewal Credit Card.
The Blue Dart people not only delivered the courire to the wrong address but also to a complete different person without the authentication true signature of the recipent, that is my signature.
The waybill no. of the courier is [protected].

Please kindly take the necessary actions required.
Thanks &...

I have not received my Consignment #[protected]. The Blue Dart Call Centre is telling me that it is delivered to some unknown person.

I have taken off from work today and waiting at home specifically to receive the consignment as I need it as fast as possible due to some urgency.
I have also been calling the Call Centre every 1 hour to inquire about the package.

They told me that it will be delivered, and then at 8:00 PM they tell me it was already delivered at 4:00 PM to some unknown person, maybe a security guard.

The security guard at the time has now gone home and I will only be able to inquire from him tomorrow at 2:00 pm for the consignment.

Why have I had to pay a huge amount (297 ruppees) for the courier if I am not receiving it on the required day, and the Blue Dart personnel does not want to come to my door to deliver it, so he will give to anyone he meets downstairs?

Why was it given to some other person, maybe a security guard, when I am the one who has paid an amount of Rs. 297 for the courier charges.

I have also been wasting my time waiting all day at home for the Blue Dart personnel to deliver the package, and the wait and money spent has just been wasted.

I want to request a refund of the courier charges (Rs. 297).

What is the use of selecting Blue Dart and paying the required fees of Rs. 297 if the Blue Dartpersonnel does not want to deliver it to the door at which the shipping address is mentioned?

Even High Value Cheques and Credit Cards are being given to the Security Guards by Blue Dart personnel.
Why exactly are we paying such a high fee if the personnel do not want to use the Lift to come up to my house to deliver what I have paid for.

Pankaj Chand

The courier was dispatched on 22.08.2008 to

The Manager
State Bank of Mysore,
Penya

Doket No. is : [protected]

Still no update.

Mobile No : [protected]

Dear Sir,

Your delivery boy had tried to mislead this office regarding the delivery of the courier by coating fictitious name of our office staff.

We request you to investigate this matter how this letter was found on the roadside by First Flight Courier and same as since being delivered to this office this matter is very serious as this letter contains a cheque of Rs 20Lacs towards payment of our client booked Villa.

Please let us know the outcome of this investigation.

Thanks & Regards

Neeti Luthra
Marketing Manager.
Bullion Infrastructure Pvt. Ltd
+[protected]
+[protected]

Hi, pathetic service which is been offered by blue dart cunnigham road branch ...

I had an shipment from blue dart consignment no: [protected] its was a Rnwl of my credit card delivered from citi bank ...Since its been sent to me a week back this people are been playing with my shipment when i cam to know that the card has been despatched i had to call the blue dart helpline no: and get to speak to a arogant un proffesiol lady who was so rude and teeling me that the card is sent trice to my office ...reason not delivered is as they dont entertain courier's...ok agreed they dont except couriers but why was that sent for three times...and here start the trauma ...then it was sent to my residents address ...obiously in the day time i wont be available..so this guy delivery guy who thinks he is the head of the blue dart or ceo of some cbi ...according to him i am not staying in the same residence ...his swt name is padrappa he is just a delivery man ...the attitude he has i think i request the top management to once i ur life time interact with him as customer and see what sought of bloody pain u go through all those senior peaople who work for Blue dart...ok story start when i spoke the guy called selvam on saturday he gave me no: of ceo guy called padrappa...and told me he will come ...when i called this guy at 10:00 am in morning he told me that he would be coming in at 10:30 ...i was waiting at office i had to go but he dint turned up...when i called him his friend told me he is gone to shop(r t nagar) and would inform when he comes...he dint call...again i called him and asked where r u sir he told me he is still in office but he was not he is in r t nagar...where is was suppose to go same route where i stay matadahalli from cunnigham road...then i asked him why dint u come then he said i cant come know i have lots of oppointment he is telling me as if i have to borrow or begged some money with him...then i told him i am very much available at home u come ..then he told no i cant come know i will come when ever i am free i[censored]r there i will give or else ...i will leave...then he gave me no: to speak to his name was jerry this guy was polite and told me u drop the pan card at home and he will drop after apeaking to him i thought some one proffesional empleoys even Blue dart has then i did as i said ...then this ceo guy has come but the same attitude ...i have to be there...tell me is this the only job on the dam earth we have to wait for sick delivery guy ...get the f** out of this card...guys be aware of this i am writing this mail to blue dart & also to citi bank who follow the pathetic rules where they leave customer to interact with such unproffinal people...hope blue dart is listening..



Nayeem Ahmed
Mobile No: [protected]
Sipment NO: [protected]

Its such a nasty experience with Bluedart courier, that one my couriers form Bluedart Kolkata to Bluedart Jammu, Gandhi Nagar with docket no. as [protected] containing my marriage CD's and my wife's election card, has been deliverd wrongly a week ago. Since a week i am asking for my courier but getting void results. They are not able to locate the address where my courier has been delivered. Now the only door for me to knock at is the police station. Please help me as soon as possible if you can.

I am Shanthi from Hyderabad.I am representing a company called FCS in Hyderabad. I have sent a document with Blue Dart courier to Bangalore. The tracking number is AWW-[protected] and the date it was sent from Hyderabad Begumpet Office is on 28/05/08 and it comtained documents which was necessary for my colleague's submission of Visa Appplication for Netherlands. His appointment with the Netherlands Consulate is today at 8 A.M, all the documents which he has to carry is just not reached him due to the negligence of Blue Dart Courier and the customer care manager Mr.Balakrishna ([protected]) promosed me that it is reaching today morning via special carier of Blue Dart and asked my colleague to come to Bangalore Airport to collect the Dcoument in person. When my colleague went there he was shocked to see that still the document has not even taken off from Hyderabad and this courier people are making bull and cock story to woo away us. Due to this ugly service of Blue Dart my colleague is stranded in the airport and he has lost an important appointment.

I would like the commission to intervene in this and get us justice and I want the Blue Dart to take resposibility of the timeless delay and the pain taken by us by calling them over phone every now and then.

I need the Blue Dart Company to bear the expenses of Phone calls, penalty for non delivering of the document on time etc and make then pay an amount of 10 times of the courier charges which is 200 X 10 = Rs.2000/-.This amount includes the cab charges which my colleague spent on going to airport and also the repeated phone calls we were making from Hyderabad and Bangalore offices.

Hoping that truth will win always and relay on your services.

Shanthi Iyer