Skoda India Complaints & Reviews

SIR,

I would like to bring to your notice, in the month of September 2010,
I had sent my SKODA SUPERB CAR, registration number MH-20-BC-6857,
with a major repair as my vehicle had just stopped in the middle of
the road while crossing a small water puddle on the busiest roads. I
did not wish to meddle with it and hence immediately informed your
local Skoda Authorized Service Station M/s Navnit Cars Pvt. Ltd.,
Nagpur which brought a recovery vehicle and the vehicle was
transported to the Skoda service center. Immediately on getting to
dealer's service, we tried to inquire about problem, they asked us
to wait and we had received no reply. On asking the Service Manager
Mr. Paras, replied me that we will tell what exactly has happened
after inspection as they have lot many vehicle to service and only one
service engineers is available who knows the repairing of Skoda superb
(V6 Engine Model).
And after 15 days the service manager of Navnit Cars, Mr. Paras said
that this Skoda Superb car has a common manufacturing defect that if
the car is passed through water, at that moment the water directly
enters into the engine block and has extensive damage the engine.
Hence the engine has to be opened and overhauling has to be done , he
had given the estimate of Rs. 10, 50,000/- (Rupees 10 lakhs fifty
thousand only) for repairing and make the car in working conditions.
They say that the damage is due to water logging and hence cannot be
covered under Insurance also. Then I contacted the Service Manager of
SKODA India Ltd, Aurangabad- Mr. Vaidya, he assured me that he will
talk to Mr. Paras and get back to me after conclusion. But to my
surprise, he even not able to turned up with solution and was trying
to give me messy answers. After my regular follow-ups, one day Mr.
Paras told me that he had talked with Mr. Vaidya and took special
discount as I am one of their prestigious customer since long time,
they will repair the car at Rs. 5, 60,000/-. At that point of time I
got to know that they are not going to offer me the appropriate deal,
because being an authorized dealer of Skoda they were bargaining as
well as misguiding their customer.

By this time I was so irritated with their unprofessional nature of
the work and realized they were trying to extort money from me, I
again contacted Mr. Vaidya. He told me that let them open the engine
first and they will see what exactly happened to the engine chamber
and whatever parts gets damaged it will be repaired in lesser cost.
And if wish I can depute any person in front of the vehicle to watch
at the time of opening the engine.
After my person's regular follow-ups, they opened the engine at last,
and told me that only one piston has to be change and other are in
good conditions and gave me the estimation of Rs. 1,26,000/- for car
in running condition and asked for advance of Rs.50,000/-. I paid
advance of Rs. 50,000/- and request them to repair.
Navnit Cars took more than three months for the repairing of the car
and sent a bill of about 1,82,000/- and when I asked why the cost
increased when the estimation was much lesser amount. Then Mr. Paras
given the clarification that there was some mistake in bill as the
charges of interior cleaning has been charged twice and the repairing
charges also charged more. Then I had received the revised bill of Rs.
165000/- at which Mr. Paras told me that he will give some Rs.
15,000/- discount in that cost. Then after when I reached there to
take delivery of my car I got surprise that Mr. Paras had left the Job
and no one to attend even after waiting for two to three hours. Then
after two to three hours Mr. Amit (Asst. Service Manager) approached
me and gave me outstanding statement and told me that I must clear the
payment with extra amount of Rs. 14000/- by saying it is my old
outstanding which I paid earlier and would not release my car until I
paid the full amount.
I requested to meet the owner of the Navnit Motors; he simply denied
to talk with me and ordered his Manager to deal me. Still I held my
temper even after the atrocious talks done by the accounts people at
the service center and settled the full account and took the car. On
reaching home I realized that there was heavy diesel leakage , to
which they promised me to do rectify the faults in next day as it was
minor problem for them. After the following day I sent my car to
Service station to get the problem resolved. On that day, they
repaired my car but during the washing process of the engine area fro
removing the excess diesel near the engine they did an open washing
because of which some water had entered the condenser of the
air-conditioning system. On that day they had sent my driver back that
telling that they will call him when the car gets repaired. The next
day when my driver went to take the delivery, they told that the
sensor, condenser should be changed as water has short-circuited it
.My driver had seen with his own eye that the Navnit Person tried to
clear the AC pump through water and its100% sure due to this the
condenser and sensor got short circuited. And now they are asking me
an amount of about Rs. 80,000/- to rectify the AC problem. When I have
talked with Mr. Vaidya to intervene to help me, he gave me fantastic
idea to sell the car immediately, which is really never expected from
such senior technical person of the Skoda Company. I was literally
amazed what impressions of yours are passing to a consumer who bought
a product of your company.
I would say that Skoda after sales service is terrible, pathetic and
disgusting, after paying such a huge sum of money to repair, every
time the car is taken for Service, the dealer Navnit Cars in Nagpur
rips me off of lakhs of rupees.
It seems that you people are doing a favor in convincing the dealer to
get the job done on paying Rs.80,000.00, But for you kind attention I
would like to make it clear that the customer using car like Skoda and
already paid huge amount of lakhs of rupees for repairing does not run
behind mere Rs. 80000, but as the car was at there at Service station
since last 5 months, the AC was short circuited due to their fault
and I have no intention of paying them a single penny.
Now, I am in a completely perplexed state of mind, as the such kind of
fraud happened under your banner as well as the question arises in my
mind that, is this the treatment which is being meted out to each and
every privileged customers of Skoda motors? I have started realizing
that choosing to be Skoda customer, I have committed one of my great
mistake of my life as against my earlier belief that it was one of
the great privileges I had being a SKODA OWNER, being the owner of
three cars of SKODA. It is now in your hand whether to prove my
present belief true that I am a disappointed and unfortunate Skoda
customer or I can still feel proudly say that choosing to be a
privilege customer of Skoda Motors I made a great decision of my life.
I hope that you would consider my problem and help me to resolve my
problem at the earliest. Otherwise I will have to resort to legal
methods for resolving my issues.


--
*Regards,*
**
*Santosh Taori*
*

I would like everyone to warn about the purchase of any Skoda car. The experience of it after the full payment will be horrible. At every step you would encounter a delay and zero response. The attitude is polite but with no results be it registration, buying of genuine accessories, fitment of genuine accesories so far. i am sure that the experience on the servce fronts wont be encouraging from the past expereince of buying.

Bill made :- RAM KRIPAL SINGH CONST. PVT. LTD.

IC:- Mr. Ranjan Kumar

Chasis No:- TMBBSG1Z38A154409
Engine No:- BJB271261
Model - Laura 1.9 TDI

Ref:- our first complain ID - 9053, Dt:[protected].

Sir,
This is for your attension that there is a problem in my Car like its AC is not working properply and also having problem in Pickup and starting the Car.


Regards
For RKSCPL

Ranjan Kumar
(Director)
Ph.No. [protected]

I approached Skoda Superb Dealer JMD Auto, Khairani Road, Sakinaka and requested them to get me two rear view glasses as it got stolen.

It is now more than two months and they are unable to procure the glasses.Then are not paying ant attention to my request.

I have also complained Aswini Thakre, 'Public Relations Manager', Skoda Auto on her email id ashwini.[protected]@skoda-auto.co.in on 25th Jan 2011. She has also not replied so far.

How will I drive the vehicle without glasses, if the company cannot provide spare parts?


Regards,

Rammesh S. Basrani
[protected]

I have skoda laura model 2006 and living in patiala 70 km fro chandigarh.The turbo pipe internal washer/rubber ring is damaged and the car at patiala when we go to agency krishna automobile chd first he said wait for an haour we will provide you the washer/rubber ring but after an hour they said you should have to purchase the whole turbo pipe which cost around Rs 5000 and i think if the simple washer is available then why we buy whole pipe its not fair..the accessories are avaiable but not to give us. I think such a huge company will provide this type of washers but he is blackmailing me..so kindly provide us on the geniune rate so that we appricate the skoda co. thanx ...regds

I am unfortunately a customer of SKODA “OBSESSED WITH QUALITY”. I have purchased a Skoda Fabia in Oct 2008 bearing reg no KA 01 ME 0932 (Chassis no – TMBBHG5J88A505706).

My opinion about SKODA was largely different from what it is today. Which is what made me purchase this vehicle. When I purchased the Vehicle I was very proud to be a part of a great vehicle, having a solid European built and best in class features at that time.

My happiness and pride were short lived with my experiences with your dealer “ MS Vinayaka Cars Pvt Ltd”

Having purchased the vehicle with Vinayaka Cars I promptly had taken the vehicle for my first service with them(Oct 2010). This is where problems started
- I only had 2 minor complaints
o Lighter not functioning
o AC not effective
The problem with the lighter was fixed at my cost. And the AC filter and Gas refilled. I drove back as a happy customer.
Next day since it was drizzling I tried to switch on the wiper and it was not functioning. The wiper was perfectly alright before I left the vehicle for service. I drove the vehicle back to the service center and spent another few hours getting that fixed.
When I got the vehicle back I realized that a new indicator on my dash board was on. I referred the manual to realize that this was the indicator telling me that the Airbags have been turned off.
Opps…. Vinayaka had its way again. They had messed with the Airbags meant to save my life…. Went back to them to get this fixed.

A few days down the line I travelled out of town, 70 KM from Bangalore. My 8 month old had thrown a piece of plastic on the floor of the Car. I started the Car and switched on the AC on recirculation…. And suddenly a roaring noise from the AC started off. I was shocked and shaken. I found that the piece of plastic paper that my kid had thrown on the floor is missing. I felt the bottom of the dash boad to notice that there was an opening from where Air was getting sucked. I immediately called Vinayaka Cars for help. I was told that a leaf may have entered the AC vents and I need not worry. I could drive back and have the vehicle fixed the next day.

When I took this back to Vinayaka the next day, I was shocked to know that the paper from the floor had gotten sucked into the AC. That moment I was ashamed to have been owning a skoda. I have owned a Fiat Palio, A Maruti Exteem and a Maruti Zen. All of the cars much lower end in technology but never consumed paper from inside the car. I discussed the issue with the GM (Pravin Patil) who made me understand that this is a unique problem, and this will be taken up with skoda. I was assured of a discount on the bill. Apparently Rs 900 was waived off from the bill and I was charged only 900/-. I was also assured that Mr Pravin will personally work with Skoda to help me out and reimburse 900 that was charged to me.

Feb 2010, I was back with Vinayaka again as another paper napkin had gone missing from the floor. This was unbelievable. How can a car be manufactured to suck paper from the floor. Mr Pravin I hoped by now would have answer to this question. He apparently personally had worked with the mechanics and gotten the issue resolved. I was interested to know how the issue was resolved. I felt below the dash board to find out that the opening that sucked paper is now covered. I spoke to Pravin that this was never there all this while, and how was this fixed now. Why was this not fixed the last time around? Pravin started abusing me in Hindi and used foul language. He assured me that he will ensure that I will be harassed.

I should have immediately called SKODA and escalated this.

The floor manager was however helpful and helped me get the Rs 900 reimbursed in the form of a voucher. I was informed by the service engineer that the issue was that the flap was not replaced when the vehicle was let for the first service. He said that this cannot be documented and if he did Pravin will ensure that this will cost him his job. I was also asked to return in a week’s time and get one of the component in the AC replaced under warranty which will stop that noise. A week later with the new component the AC noise continued. I was told that since this is a new component it will take a few thousand KM for the noise levels to disappear.

In the meanwhile I also had a body shop work with the front Bonet and Bumper. This was fixed but the horn was not messed up with. Vinayak replaced the horn on warranty but this is not the standard horn that comes at the time of purchase.

I took the Car to Skoda again in Oct for the second free service. Reported issued with noise from the AC has not stopped. I was assured that once the AC filter is replaced, the noise will disappear. And as usual when the car was delivered back to me the AC noise continued. This was claimed to be normal noise by the service personnel.

I also had reported a weird noise that comes up when I start the for the first time vehicle after a gap of few days. This Vinayaka Cars assured orally again that is not harmful. By this time I had lost complete trust in both Vinayak cars and Skoda. I got back with all the problems that I reached the service center with.

All this one has to go through after buying a car from SKODA “Obsessed with Quality”.

At the advise of your customer service execs I left the car with TAFE access. They have apparently fixed the issue with the AC. But I am being charged Rs 1400 for the AC gas. Why charge me for a problem that skoda(Vinayak Skoda) created. I need your help to get this waived off please.

I had placed this complaint with Skoda customer care on 19th Dec on 20th Dec I was informed that I should take the vehicle to Tafe Access service center who will help me with the issue. I was never informed that there will be a charge associated. I would not have taken the vehicle to Tafe access had I been informed that I would be charged.

I am writing to you also for more help. Please help me feel proud of owing a Skoda. I have 1 other issue that I have discussed in this email that need attention. The issue with starting the vehicle after a few days.

Look forward to help in this front.

GEAR JAMMED
Respected Sir,
I had such a high degree of respect for the track record established by SKODA Motors in rolling out products of superior quality for over a century that I had no hesitation in driving away the skoda superb.But I am sorry to tell you that this is perhaps the greatest blunder I have committed in my life. I have had nothing but problems.I Bought this car on 10th june 2009,the car totally satisfied its name superb but everything changed when it met with an accident on 28th may 2010.SKODA service totally disappointed me.The dealers don't have the parts of the car and it took them long 6 months to repair the car.I bought my car back on the 21st november 2010.The car was still not repaired totally, some parts were still missing but I bought the car back as the dealer told me that it will take some time to get parts like the chrome of the side door and seat belt pole on the left side.It was only a weak when my car suddenly stopped in the middle of the road due to the jamming of gear and the gear itself shifted to neutral and the car stopped moving.I gave my car to skoda fahrenheit,Moti Nagar. it took them a week to repair the car.After a couple of days the car again met with the same problem,the company resolved the problem and gave it to me after a couple of days and now the car is again suffering from the same problem and every time they have the same excuse that a part is missing.If a part is missing why cant they repair it in once? and now if I call them they ignore or say it will take around a month to get the car repair.I would request you to please look into the matter and let me know as soon as possible.

CAR INFO- CAR MODEL- SKODA SUPERB
CAR COLOUR- WHITE
CAR NUMBER-DL-8C-L-6025

THANKING YOU
YOUR SINCERELY
MANAV GHEEK

Ag. my Purchase order no. 021/30.11.10, fiinalised by me after 5 days for mpi-elegance(petrol), with committed delivery after 10-12 days, not honoured. Subsequent follow ups with Satguru, yielded no result. Final date of 1.1.2011 was fixed & accordingly certain family get together was organised to celebrate new car's arrival. On 1.1.2011, I was shown docs. of black Fabia (top end) with chasis no. TMBFRL5J1AGO18275, but was told to deliver mid segment Black Fabia, as there has been a technical flaw from Skoda's despatch dept. I suffered image loss plus mental agony . Further efforts to refer to Skoda Officials like Salil Tatke, did not help the matter . I registered a complaint on line on 2.1.2011 , plus personally visited Satguru, Indore on 3.1.2011, who probably under pressure refused to acknowledge my written complaint . I felt so offended at their callous attitude as to how can they show me docs. of a model & venture to deliver another low end model , which I refused outright, causing me so much of inconveniences like physical & mental trauma . I need to be compensated for the lapse by Skoda or its dealer, failing which I am going to take the issue legally to get justice, as Skoda is just not bothered .Dipali Jain 171 Pallahar Nagar, VIP Road, Airport Road, Indore [protected](Mob.)

Dear Sirs,

I am to convey my feelings towards your good concern and your grate REPUTATION.

Earlier we had CHEVROLET AVEO Car in our family and were relying on them for their Good services.

But when our family learned about skoda octavia Car, -its quality and performance as well as your assurance of providing best SERVICES after Sale, we immediately switched over to your decent CAR, we have purchased OCTAVIA, MP-O4CF1034.

WE HAD PURCHASED ABOVE CAR IN MARCH 2010 FROM M/S SAGAR AUTOTECH BHOPAL OWNER MR. TAHSEEN KHAN.WE WERE STILL ENJOYING THE CAR BUT WHEN WE CAME TO KNOW THAT DEALER HAD GIVEN US THE OLD DEMO CAR AFTER REVESING THE METER AND ITS MANUFACTURING WAS 2008.WE LATER CAME TO NOW THAT CAR WAS NOT HAVING THE ORIGNAL BATTERY AND ALSO THE TYRE WERE ALSO CHANGED BEFORE DELIVERING ME.ALL THIS MATTER CAME IN PICTURE WHEN I RECIVED THE INSUARANSE RENUWAL OF CALL THAT MY INSUARANSE IS DUE IN DECEMBER.THIS CALL HAD OPENED MY EYES THAN I HAD ENQUARIED ABOUT THE CAR WITH THE EMPLOYS THEY HAD GIVEN ME ALL THE DETAIL INFORMATION.


WE HAD THAN GIVEN A COMPLAINT NO.03856 TO CUSTOMER CARE OF ON DT[protected] AND LATER ON WE ARE STILL DOING FOLLOW UP EVERY DAY TILL TODAY.


. This shows your UTMOST NEGLIGENCE CARELESSNESS towards your Car USERS.

Keeping in view your Standard and Goodwill, it shall be very much appreciated if you
Please contact your above Auth Dealer and arrange to replace my Car at the earliest and to maintain the trust which we and our family had developed with skoda.

Thanking you and hope to receive your concrete action in this matter.

Yours truly,


REENA BANSAL

Hi ,
Vechile No : TN 01 AD 1798 - owned by Mr.S.M.KABEER purchase at chennai is under Break-Down -Diesel flow is not properly supplied to Diesel Pumb . Self starting is also problem .

Vechile is in Break-Down near Mandaiyur Police Station - Opposite to Anna University on the way to Pudukkottai Road.

Contact Driver Name : N.MURUGESAN

CELL # :[protected]

Sir
We have purchased Skoda Fabia Ambiente DL 4C AV 3091 on 10th April 2009 from Fahrenheit Automobiles, Moti Nagar Delhi, believing I have purchased a good quality car, but from the day one car is having the problems which it should not have and the problem that car going left is still continuing even after visiting the workshop many times and the suspension is no good then Maruti 800. The headlight beam mechanism motor was found faulty and replaced. The switch for rear window operation was faulty.

I purchased this car believing that it is having very rugged parts but disappointed on learning that its fuel cap is faulty during the very first year and needs replacements and which is the only solution because of lock failure.

Rear wiper bracket is very fragile and replaced 3 times along with the wiper blade causing lot of expenditure for a small bracket.

And last of all rear tire got burst and the damage is not along the circumference but across it indication a material failure and not because of low pressure.

Dear Authority,

This is Saurav Sranagi. I have been a loyal user of your [Brand] Skoda Company for last 1 years and I appreciate your car mechanism. One of the important reasons to buy Skoda Fabia Ambiente 1.4 TDI was safety and organized mechanism. But after having a fatality, a small crash of my car by a 2 whileer on 21st Oct, i found problem in my power steering . In this crash, wheeler hit in the driver door and in the front right wheel. after that the steering was jammed , which in turn led to unsafe and at risk to my life.

From that day till 14th of Dec vehicle is at Skoda Mahabir Auto Showroom, Bhubaneswar. Customer care department Chief helped sending trained mechanics, engineer team to find out cause but were unable to come to any conclusion regard After repeated Nagging after on 14th Dec, Aurangabad customer care department said that the complaint (Number: 03153) has been launched to Skoda Co. & asked to wait for a week to get the relevant answer but this week went for 60days but still no answer.

I have talked to many responsible senior officers of MAHABIR AUTO ,Bhubaneswar but what I felt is just ignorance as they say non-availability of parts. After this accident, your staff has not provided me proper service and help. Are these officers are just to give reminder calls & nag for new customers who made calls regarding Enquiry or Quotation? Life seems to come to standstill after this incident. I am helpless to figure it out how to recover this huge financial outlay for mental trauma and car damage. Monetary compensation becomes very essential at this point of time from our reputed automobile company.

I request you to look into the matter and expect that Skoda Co. satisfies up to my level of satisfaction where the company offers new one in replacement to the defective parts . I believe not to get into legal issues by seeking an adviser with such brand company as we are link with some media news company"KAMYAB TV" in Orissa and i do not want to go on air for this issue. I look forward to build long lasting relation with your company by seeking a positive response and solution where I and company both satisfy.

Awaiting for quick positive response,

Thanking you,


Sincerely,
Saurav Sarangi
Mb-[protected]
Mb-[protected]


--
with regards

--
KAMYAB TELEVISION PVT. LTD
KAMYAB OVERSEAS PVT.LTD
KAMYAB EXPORTS PVT. LTD
Mr.Saurav Sarangi
Tel:(M)[protected]
[protected]@live.in
[protected]@gmail.com
Plot No: N1 / 243, IRC Village,
Nayapalli, Bhubaneswar - 751023
Orissa (India)
Tel / Fax No :[protected] / 2551873

Very poor customer service from Fahrenheit Automobiles.
The worst car dealers I've come across. Sales executives lie about product features and packages.
No service in the sense you will have to call 20 times to confirm one thing they will not call you, every time they ask for 1/2 hrs. for responding back but you can call after2 hrs. for same reply.

I got delivery of my car after 1 & 1/2 months of booking...

To,

SkodaAuto India Pvt. Ltd.,

A-1/1, M.I.D.C., Aurangabad, India



Ref: Complain number:[protected]



Dear Sir,



As per below mail I have already informed to your Ahmedabad Director Mr. Jankar Solanki, Mr. Bhavesh (Employee of Ahmedabad, Torque Automotive Pvt. Ltd.) & Mr. Kalpit Vora (Workshop manager,Ahmedabad), that my car was Show room condition. Then also why is he (Mr. Jankar, Call received at 4.05pm from [protected] [protected]) asking permission to change AC's Climate controller & doing mental harassment to me repeatedly. Either by himself or by your customer care representative Mr. Sijwo (Exact name not able to identify). Received call from [protected] [protected] today at 4.25pm.



Kindly do the needful as soon as possible and let my car return by Friday(Mr. Jankar said) as show room condition & also please stop doing mental harassment by Mr. Jankar Solanki.



Thanks & Regards,

Devendra Jain

[protected] [protected]

[protected] [protected]

----- Original Message -----

From: aman industries ( info )

To: [protected]@skoda-auto.co.in

Sent: Thursday, October 21, 2010 4:39 PM

Subject: Fw: Pathetic Customer Service - Want my car return



----- Original Message -----

From: aman industries ( info )

To: [protected]@skoda-auto.co.in

Cc: saleshead.[protected]@gmail.com ; [protected]@yahoo.co.in ; torque.[protected]@yahoo.co.in ; service.[protected]@gmail.com ; markus.[protected]@skoda.auto.de ; rainer.[protected]@skoda-auto.cz ; michael.[protected]@skoda-auto.cz ; pavel.[protected]@skoda-auto.cz ; Ales.[protected]@skoda-auto.cz ; premysl.[protected]@skoda-auto.cz

Sent: Thursday, October 21, 2010 4:25 PM

Subject: Pathetic Customer Service - Want my car return



To,

SkodaAuto India Pvt. Ltd.,

A-1/1, M.I.D.C., Aurangabad, India



Ref No.:

Dealer name: Torque Automotive Pvt. Ltd., Ahmedabad, Gujarat, India. Duplicate Job card number (As original is lost by them): 2926 dated on 09/08/10. Car name: Skoda Octivia 1.9TDI LNK. Colour: Silver. Car Number: GJ 23 A 7527. Engine no. ALHE00726. Chassis no.: TMBAGJ1U94A024319



Dear Sir,

My car was engrossed in water on 07/08/10 due to heavy rain. I called to Mr. Bhavesh and Mr. Rakesh on 08/08/10 @ your workshop, Ahmedabad. He informed me not to start car and inform to insurance company and take claim number & they will toe (break down) the car. The car was showroom condition when they toe the car on the same day. I called to insurance company. Claim number has been given. Claim number was:[protected]. Then car had been taken to your workshop and also I have give required documents like Original RC book, Original claim form, Policy zerox, Original Key etc. on 10/08/2010 at 2.45pm. Then on 11/08/2010 Surveyor Mr. Kuntal rao from TATA AIG – Gen. Insurance Co. Ltd. came for survey. He survey and said on phone, you will have to take back this claim as car is 100% ready. There isn’t any problem with A/C, heater, CD changer, paint damage, Sensor, Steering, and Wheels etc. everything is in working condition. Then I call to your workshop to send my car back. They give assurance to return my car in that particular week, but till 13/09/2010 I didn’t receive my car, after asking number of times in each week. So, I reached at your workshop on that date and I was shocked to see the condition of my car. It was totally damaged. Nothing was in working condition. After this much I get to know on 16/09/2010 and 23/09/2010 after receiving a letter from Mr. Kuntal Rao that even your company has lost original documents and so did not sent documents to insurance company. And so I got letter from Mr. Kuntal rao regarding missing documents. Now, I just want my car return any how asap.

Yesterday I tried number of times to reach Gujarat Director Mr. Nirmai Sharma by phone, but he did not receive my phone. Before that I called to Mr. Jankar Solanki but he said he busy and will call later, Yet did not have call from him also.

Today I talked with online customer service provider Mr. Deepak Mishra on [protected] [protected] and I just got complain number SAIPL – 10 – 10 – 02397.

Kindly do the needful as soon as possible.

Thanks & Regards,

Devendra Jain

[protected] [protected]

[protected] [protected]



Attachments:

1) Letter from Mr. Kuntal rao on 16/09/2010

2) Reg. AD from me to your company Torque Automotive Pvt. Ltd., Ahmedabad on 20/09/2010

3) Reg. AD of reminder letter of 20/09/2010 to your above named company.

SKODA FABIA REPAIRING BUT NOT SUCCESS REPAIRING. IT ENGINE WAS SOUND HEAVY. SKODA FABIA NO. GJ12 AE 1287

Skoda after sales service is aweful ,pathetic and disgusting, after paying such a huge sum of money to buy Skoda Laura-2008, every time the car is taken for Service, the dealer Mahavir auto service in Hyderabad rips us off of thousands of rupees, the insurance does not cover it, any part cost minimum is Rs 4000, any estimate is over Rs15000, recently my car ac was not working and I had to pay Over Rs 55000 to get it fixed though the problem seems to be with the Car Manufacturer Skoda and they may be selling defective Skoda cars in India, the dealer seems to just care of making money out of the brand conscious and innocent customers!!

Since last one month I have been chasing with you people for the repairing of my car, and it seems that you people are doing a favor in convincing the dealer to get the job done no paying Rs.17,000.00, But for you kind attention I would like to make it clear that the customer using car like skoda does not run behind 17000, but as I have paid Rs.73000.00 for the same job I don’t want to pay anymore for the same job,.

And the fault is all your as the car has traveled hardly 6500 Kms since changing of Condenser and Compressor. And amazingly neither you nor your dealer has replied us any of our email regarding my car. And we strongly feel that it must be your policy not to answer or not to attend any customer complaint.

Attached is the entire story you will enjoy as a supplier to go through, and I hope you will understand the reason behind my daily efforts.

Hi please read this before buying Skoda Fabia TDI.



This car is very risky to drive since its ABS braking system is not reliable and its brake pedal gets jammed even in minor rough roads,I buyed two Fabia cars at a same time and i think this was the biggest mistake of my life as both are having the same problem. There are many instances the brake pedal got jammed when my car speed was more than 80km/hr.

Nothing has been done by skoda even after complaining again and again via e mails,customer care, authorised service center (ARSHIA MOTORS,FARIDABAD.CONTINENTAL MOTORS,NEW DELHI) for more than a Year.Off-record the technicians and engineers of both service centers agree about the braking problem but even then they are not resolving this matter.



I USE TO RESPECT SKODA FOR QUALITY AND SAFETY BUT AFTER BUYING SKODA FABIA TDI, SKODA MADE ME REALIZE THAT I WAS WRONG.


Others problems related to this car is engine noise, Skoda fabia tdi make noise similar to a tractor. Fabia spare parts are very very costly.Poor service center lets you completely down.
Skoda should do something to improve its after sales service else it might have same condition as it was with Daewoo (which use to make cielo,nexia,matiz).

AJAY BHATIA

I had purchased a Skoda Laura 2.0 Ambi M/T and taken delivery of it on August 29th 2010 from Giriraj Motors in Gurgaon. (Chassis: TMBCNE1Z0AA152XXX; Registration number HR26BE4XXX. )

On 24th October, with barely 600kms and less than 60 days from the date of delivery, the transmission of the vehicle got jammed. I was unable to engage the first or the fourth gear of the vehicle.The following day, on the 25th I handed over the vehicle at Giriraj’s workshop.

The sales team, who had sold me the car a few weeks earlier, promised that everything would be done to take care of me. Temporary vehicle, while the car is in repair (in Gurgaon taxis, autos, public transportation, etc. are yet to be common place), all sorts of things that I was the most important customer, etc. etc.

The workshop initially suspected some electronic loose contact and were hopeful they could fix it in an hour. After 4 hours I receive a call that the gear box may have a problem and it will have to be repaired.

Now it has been a week. NOBODY from Skoda or Giriraj calls me to tell me anything about the car. The sales team has stopped picking up my calls. The service team has promised to call me at least ten times, and has not called me back even once.

I was given the number of the Giriraj workshop GM, Mr.Singh. He does not answer his phone or return a call. I have written to one Mr. Yaser Sayed, in Aurangabad head office, twice, no response.

First, how can a premium luxury car breakdown within 600km ? And next, this is the service we get after spending an enormous amount on a luxury brand... Nobody bothers to even contact me and I can not reach anyone on email or phone.

I ignored the service problems I read on the internet before purchasing the car, thinking a small disgruntled minority shouts a lot. I guess I am paying a heavy price and now it no longer feels like a minority. Regret the decision to buy Skoda. Welcome to the "Aggrieved Skoda Owners Association Of India" ...

[protected]@gmail.com

Sub : Booking Of Skoda Fabia – Ambient(Petrol)
Ref :Dated 15th Sept.’ 2010
Torque Automotive Pvt.Ltd., Ahmedabad

Dear Sir,

Please refer to my above mentioned booking of the new version of Skoda Fabia.

At the time of booking, I was expressly told that I will be getting the delivery of the car,
on 3rd November, 2010. In fact I was promised the delivery much before but since I wanted to GIFT the car to my daughter on her Birthday. I volunteered to get the same on the specified date.

Now suddenly the dealer’s representative calls up to say that I will not get the car by that date. This is extremely unfair and unreasonable on the part of a MNC like yours. Please note that this call and information of not getting the vehicle on the desired day has caused immense and undue Stress to me. I seek your intervention in this matter and to assure that I get the car on the specified date ONLY since I have completed formalities required by your dealer, well in advance and with sufficient time gap.

Please note that not giving the delivery on time as promised tantamount to breach of promise and I will be forced to explore different remedies available to me for the stress and other emotional damages suffered by me due to the high handedness of your Dealers staff.

It is also the subject matter of investigation as to whom and at what premium such cars are being diverted if that is the case .

I am sure your intervention in this matter will save us both the trouble to go thru such unpleasantness and it will definitely help me in having the pleasure of seeing the smile and happiness on my daughter’s face on her birthday.