Dell — Faulty and substandard quality products

Address: South West Delhi, Delhi

I bought this machine in May of 2010. Firstly the software was not properly installed. The video card, blue tooth and facial recognition drivers were faulty. But I sorted out these driver issues myself. Now in less than 18 months the tech support has diagnosed that the heat sink is bad. The computer looks crisp brand new and has never moved from my office desk. It does not even have a scratch. I don't know how the heat sink stopped working without any reason. The machine automatically shuts down after one and a half hour o[censored]se. I read the online forums and it is a known problem with Dell Studio. But there has been no recall. I guess Dell India does not care and is just like any other Indian company. They want to charge Rs. 14,000 just to replace the heat sink of a Rs. 58,000 computer. That’s almost 25% of the cost of the price of the computer. What a rip off or I should say robbery!! The technical support person was really stupid and aggravated me. I asked why should I pay Rs. 14,000 to repair just a 17 month old machine? I invested in an expensive machine and expected it to last at least 3-4 years. But to my surprise the tech support guy coolly said, “You should know that expensive computers are expensive to fix!!” I wanted to curse him out give it back to him by saying that one buys expensive computers for reliability, better performance and peace of mind. But I thought this would be way too much for his “degree of caliber” and so called “common sense” that he was trying to explain to me.

I was told that my computer is now out of warranty by 5 months or so. But I never received a call or email from Dell India to renew my warranty. I would have extended the warranty. But probably Dell India knows that their machines would not last for more than 17 months and did not even attempt to offer warranty extension!!